Blog | Page 4 of 23 | Aircall Blog

Building a customer support framework requires the right tools and processes.

Building the Right Framework for Customer Support

Advancements in technology have made it possible for companies to create a full-featured customer support framework for customer support teams. New tools create greater transparency for customers, revealing that company practices that were in the background. Social media and other online platforms give customers greater opportunities to express their opinions publicly. This type of forum […]

7 September 2020

Support

Call whispering has many benefits for call center coaching.

Call Whispering Benefits

Call whispering is a part of a suite of features provided by some business phone systems. These features focus on training and allow managers to monitor calls, coach calls, and join calls to coach and support call agents. With the call whisper feature, only the call agent can hear a manager listening in or speaking […]

4 September 2020

Call Center

VoIP integrations benefit phone system efficiency.

What Is a VoIP Integration?

When your business phone is ringing constantly, it’s a great problem to have and a VoIP integration can help you handle your call flow more easily. It’s frustrating for customers when you have to make them wait on the phone while you transfer them, get their phone number, or take a message. There’s always the […]

1 September 2020

Call Center

customer support as a service is a key component to a great overall customer experience

Customer Support as a Service 101

Today’s customers expect more. Customer support as a service is the key to meeting those expectations. As a business you should strive to deliver the best overall customer experience. Historically, customer service does not get a great reputation. Customers frequently feel they have to put up with long wait times, marginal customer service and canned […]

31 August 2020

Customer Experience

Call whisper makes coaching agents on live calls easy.

What is Call Whisper?

Call center managers share a common desire to coach their call team members by using a “call whisper” to guide them in their conversations with prospects or customers. While it’s not practical to hover over each call agent’s shoulder and instruct them on what to say, it’s possible to use digital applications to whisper tips […]

28 August 2020

Call Center

Evaluating the Right Call Center Software to Improve Your Sales Prospecting

The right call center software helps to build confidence in salespeople from sales prospecting to closing the deal. Sales call centers dedicate their work hours to fine-tuning their scripts and sales processes with the aim of generating quality leads to pass on to salespeople who can close the deal. Shorter sales cycles give salespeople additional […]

26 August 2020

Call Center

Understanding the difference between customer experience and customer service

Customer Service vs Customer Experience 101

The relationship of customer service vs customer experience is important to define. With online shopping being so popular, customers now have many more touchpoints with brands. Instant access to information and multiple communication channels have changed how customers expect you to respond to their inquiries and requests. Today’s customers expect you to answer their questions, […]

24 August 2020

Customer Experience

Understand small business phone systems and choose the right one.

Understanding Small Business Phone Systems

The right small business phone system makes life at work better and easier for everyone in the company. The market offers many different configurations of small business phone systems and they have more features and capabilities than ever before. Many businesses are still running on traditional phone systems and believe they don’t have a good […]

21 August 2020

Call Center

How the Right Call Center Software Will Improve Your Business Development

If you’re struggling to keep pace with all the incoming calls, emails, chats, and other communications, it’s a good problem to have. But even good problems are problems that must be solved, and call center software just might be the answer to your dilemma. One of the challenges businesses face as they grow is to […]

19 August 2020

Call Center

The Importance of Distributed Teams

Traditional office models have long been the norm while more recently, distributed teams have come into style (and necessity). Shared office space was once the only way for teams to communicate, collaborate, and share equipment. Communicating with a peer in an office setting is as simple as going to the next desk over. Supervision and […]

17 August 2020

Remote Teams

Setting up the right VoIP infrastructure will ensure strong performance from your call center and voip phone system.

What Is a VoIP Infrastructure?

VoIP infrastructure refers to the connection, bandwidth, software, and hardware that makes it possible for you to communicate with anyone in the world by transmitting voice over the internet. Many businesses are still using traditional phone service, but many are making the switch to VoIP. VoIP is a popular type of technology that’s cost-effective and […]

14 August 2020

Tech

Finding and Creating Joy: What Does Joy Really Mean?

Providing impressive customer support isn’t exactly simple during the best of times, but with the Covid19 pandemic throwing additional uncertainty into the mix, customer support agents are facing greater challenges than ever before. Which is why the second edition of CX for the Soul — a virtual event series centered around supporting the CX community […]

13 August 2020

Customer Experience

Outbound call centers are a good idea for various business types and industries.

What Is an Outbound Call: Call Center Best Practices

If you’ve found yourself wondering more about “What is an outbound call?” you’ve come to the right place. By understanding the purpose of outbound calling and what it takes to get an outbound call center up and running, you’ll be able to determine if it’s the right time to add it to your business. Learning […]

12 August 2020

Call Center

SaaS customer support provides customers of a software company with a dedicated service channel to better received support on a software.

The Importance of SaaS Customer Support

Customer service is the heartbeat of your software business and SaaS customer support is the key to offering exceptional service that leaves your customers feeling valued and respected. Excellence in customer service increases customer loyalty, builds sales, and enhances your reputation. SaaS customer support involves a bit of effort and expense at the start. A […]

10 August 2020

Support

The right call center software provides your business the right flexibility to move beyond a physical call center.

Call Center Software: Moving Beyond a Call Center

Customer facing businesses know that they needs call center software to provide a better experience for their audience. Generally, when someone is looking for information, the first place they’ll turn to is the internet. While the web provides a common starting point, a large percentage of people still want to speak a live person somewhere […]

7 August 2020

Call Center

With a highly defined B2B sales cycle, your sales team could greatly benefit with the addition of a cloud-based phone solution

The B2B Sales Cycle & the Benefits of a Cloud-Based Phone Solution

Monitoring your B2B sales cycle is the key to developing high-performing sales teams. Tracking and analyzing your sales cycle should be a priority because it produces a host of benefits. As with any other type of sale, the faster you can close a sale, the less chance you have of losing it. By getting well-acquainted […]

5 August 2020

Sales

Distributed teams describes a work setup where your employees are based in multiple locations. Outsourcing, remote work and work from home are various types of distributed teams.

What Are Distributed Teams?

Gradually, businesses have made a shift toward using distributed teams and remote teams, and with good reason. In the interest of efficiency and smart business, many companies are bucking the traditional business models where all their employees commute to a physical office every day. With the onset of the pandemic, out of sheer necessity, many […]

3 August 2020

Remote Teams

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

What Is Contact Center as a Service (CCaaS)?

Today, customers not only want superior customer experience, they’ve come to expect it and CCaaS may be your solution for giving it to them. It doesn’t matter if you have superior products or stellar pricing if you can’t assure your customers that your customer service will be just as high-quality. That sentiment holds true for […]

30 July 2020

Tech

Page 4

Building the Right Framework for Customer Support

Call Whispering Benefits

What Is a VoIP Integration?

Customer Support as a Service 101

What is Call Whisper?

Evaluating the Right Call Center Software to Improve Your Sales Prospecting

Customer Service vs Customer Experience 101

Understanding Small Business Phone Systems

How the Right Call Center Software Will Improve Your Business Development

The Importance of Distributed Teams

What Is a VoIP Infrastructure?

Finding and Creating Joy: What Does Joy Really Mean?

What Is an Outbound Call: Call Center Best Practices

The Importance of SaaS Customer Support

Call Center Software: Moving Beyond a Call Center

The B2B Sales Cycle & the Benefits of a Cloud-Based Phone Solution

What Are Distributed Teams?

What Is Contact Center as a Service (CCaaS)?

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