Want to know the perfect business phone system that seamlessly integrates with Salesforce and provides exceptional call quality? Exploring the alternatives available to find the perfect call center solution for your sales and support teams is essential. This detailed comparison examines the top Natterbox competitors and provides valuable insights to help you make the right call for your business.
Let's dive into the key features, pros and cons of these alternatives, with a focus on Aircall as a reliable business phone system for those seeking alternatives to Natterbox.
What is Natterbox?
Natterbox is a VoIP solution for businesses, known for its integration with Salesforce and its range of customization options. Based in London, UK, and Chicago, USA, Natterbox was established in 2010 by Neil Hammerton and Neil Burgess, focuses on improving customer experiences and optimizing communication workflows. While it offers some features, such as integration with Salesforce and high-quality voice calls, it has some drawbacks, like limited CRM integrations and a steep learning curve for complex features. Let's quickly see the pros and cons of Natterbox:
Some pros of Natterbox include the following:
Integration with Salesforce: Natterbox integrates with Salesforce, enabling businesses to streamline data management and provide a unified customer experience.
Customization Options: Natterbox offers various customization options, allowing businesses to tailor the system to their specific needs and workflows.
Quality of Voice Calls: Customers report consistently high-quality voice calls with Natterbox, ensuring clear and professional communication.
However, there are some cons to consider:
Customer Support: Some users have expressed concerns about Natterbox's customer service and technical support, citing issues with response times and problem resolution.
Cost: Natterbox tends to be expensive compared to similar products in the market, which may not be suitable for businesses with budget constraints.
Limited Integrations: While Natterbox integrates well with Salesforce, it may not offer as many integration options with other CRM platforms, limiting its usability for businesses using different systems.
Training and Learning Curve: Although Natterbox is generally easy to use, some users have experienced a steep learning curve for more complex features. Additionally, they feel that the available training resources could be more comprehensive.
Looking for the Best Phone System Integrated with Salesforce?
If you're seeking a phone system that integrates with Salesforce, Aircall is the ideal solution. Aircall offers comprehensive integration with Salesforce, enabling businesses to unify their communication and customer data within a single platform. With Aircall's Salesforce integration, you can streamline workflows, enhance productivity, and deliver exceptional customer experiences.
Watch this video to see how Aircall integrates with Salesforce.
List of Natterbox Competitors and Alternatives
Regarding alternatives to Natterbox, several competitors are worth considering. Let's take a closer look at each one:
Aircall is a leading phone and communication platform that offers seamless integrations with Salesforce and over 100 other business tools. With its fast setup and user-friendly interface, Aircall empowers customer-facing teams to communicate effectively and track key real-time performance indicators. The call quality is exceptional, ensuring every conversation is clear and professional.
Pros of Aircall:
Fast set up and easy to use: Aircall's intuitive interface allows for quick onboarding and effortless navigation.
100 plus integrations: Aircall seamlessly integrates with popular business tools, including Salesforce and HubSpot, allowing for streamlined workflows and enhanced productivity.
Track your KPIs in real-time: Aircall provides real-time analytics and reporting, enabling businesses to monitor key performance metrics and make data-driven decisions.
Call quality: Customers rave about the exceptional call quality provided by Aircall, ensuring professional and reliable communication.
RingCentral is a cloud communications platform that offers business phone solutions. With features like team messaging, video conferencing, and call management, RingCentral provides a unified communication experience for businesses of all sizes.
Pros of RingCentral:
Feature-rich platform: RingCentral offers a wide range of communication and collaboration tools, including messaging, video conferencing, and file sharing.
Scalability: RingCentral can accommodate the needs of small businesses as well as enterprise-level organizations.
Global reach: With its international phone number coverage, RingCentral allows businesses to establish a global presence.
Integrations: RingCentral integrates with popular business applications, enhancing productivity and streamlining workflows.
Cons of RingCentral:
Complexity: Some users find RingCentral's interface to be overwhelming and complex, requiring time and effort to master.
Customer support: There have been occasional reports of delays and difficulties in reaching RingCentral's customer support.
Talkdesk is a cloud contact center solution that focuses on customer service solutions. It incorporates intelligent call routing, real-time analytics, and agent monitoring to enhance customer service efficiency.
Pros of Talkdesk:
Intelligent routing: Talkdesk's routing capabilities ensure that calls are directed to the most appropriate agents, improving efficiency and customer satisfaction.
Real-time analytics: Talkdesk provides detailed analytics and reporting, enabling businesses to gain insights into their contact center performance and make data-driven decisions.
Agent monitoring: Talkdesk allows supervisors to monitor agent performance and provide real-time coaching, enhancing productivity and quality of customer interactions.
Cons of Talkdesk:
Learning curve: Some users have reported a steep learning curve when it comes to setting up and configuring Talkdesk's features and workflows.
Integration limitations: Talkdesk's integration options may be more limited compared to other providers, which can be a drawback for businesses relying on specific tools.
CloudTalk is a contact center management solution that enables businesses to streamline their communications with teams and customers. With features like virtual call systems, integrations with popular help desks and CRMs, and analytics tools, CloudTalk aims to enhance productivity and customer satisfaction.
Pros of CloudTalk:
Virtual call systems: CloudTalk offers virtual call system capabilities, empowering businesses to manage their calls efficiently.
Integrations with popular help desks and CRMs: CloudTalk integrates with help desk and CRM platforms like HubSpot and Zendesk, ensuring a centralized communication experience.
Analytics and reporting tools: CloudTalk provides analytics and reporting features, enabling businesses to track performance and identify areas for improvement.
Cons of CloudTalk:
Limited integration capacities: While CloudTalk offers popular integrations, its integration options may be more limited compared to other solutions, which can be a drawback for businesses with diverse tool sets.
Learning curve: Some users may find the interface of CloudTalk confusing or difficult to navigate, requiring additional time and effort to become proficient.
Genesys Cloud CX
Genesys Cloud CX is a customer experience platform that combines contact center capabilities with features like AI-powered routing, analytics, and workforce engagement. It aims to give businesses the tools they need to run customer service operations.
Pros of Genesys Cloud CX:
AI-powered routing: Genesys Cloud CX leverages artificial intelligence to intelligently route customer interactions, ensuring they are directed to the most suitable agents.
Analytics: The platform offers analytics and reporting capabilities, enabling businesses to gain insights into customer behaviors and optimize their operations.
Workforce engagement: Genesys Cloud CX provides workforce management and quality management features, enabling businesses to engage and empower their agents.
Cons of Genesys Cloud CX:
Complexity: Some users have found Genesys Cloud CX to be complex, requiring a significant learning curve to fully utilize its features.
Pricing: Genesys Cloud CX may be more expensive than other solutions in the market, which can deter businesses with budget constraints.
CloudCall is a unified communications platform that integrates with CRM systems, empowering businesses to enhance their customer interactions. With features like click-to-call, call recording, and analytics, CloudCall helps businesses to streamline communication workflows and improve productivity.
Pros of CloudCall:
CRM integration: CloudCall offers seamless integration with CRM systems, enabling businesses to streamline customer communication and data management.
Click-to-call functionality: CloudCall's click-to-call feature allows for convenient and efficient calling directly from CRM platforms, saving time and enhancing productivity.
Call recording and analytics: CloudCall provides call recording capabilities and analytics tools, allowing businesses to monitor and analyze their communication performance.
Cons of CloudCall:
User interface: Some users have reported that the user interface of CloudCall can be challenging to navigate, requiring additional time and effort to become proficient.
Limited support for non-CRM users: While CloudCall excels in CRM integration, it may not offer as many features and integrations for businesses that rely on other systems.
Why is Aircall the Best Alternative to Natterbox?
When it comes to choosing the best alternative to Natterbox, Aircall stands out among the rest for several reasons. Here are some compelling reasons why Aircall is the best alternative to Natterbox:
1. Fast Setup and Easy to Use
Aircall allows you to set up your phone system within minutes, ensuring a hassle-free onboarding experience. Its user-friendly interface makes it easy for your team to adapt quickly and start making and receiving calls effortlessly.
2. 100+ Integrations
Aircall integrates with over 100 business applications, including popular CRM platforms like Salesforce, allowing you to streamline workflows and centralize customer data. This integration capability ensures a smooth and efficient communication process within your organization.
3. Real-time KPI Tracking
Aircall provides powerful analytics and reporting features that allow you to track and measure key performance indicators (KPIs) in real-time. Gain valuable insights into call volumes, agent performance, and customer satisfaction to make data-driven decisions and drive continuous improvement.
4. Exceptional Call Quality
With Aircall, you can enjoy crystal-clear voice calls, ensuring effective communication with your customers and team members. The superior call quality enhances the overall customer experience and boosts team collaboration.
Aircall is a powerful and cost-effective phone system solution that is particularly well-suited for small and mid-sized businesses. With its seamless integration capabilities, extensive feature set, and exceptional call quality, Aircall provides everything you need to elevate your sales and support operations.
Here is what David Grube, the Director of Business Development at Emplifi, has to say about Aircall:
"Our phone conversations show up in Account and Contact records on Salesforce, giving us a lot more visibility there. It puts all important data in one place, whether in Salesforce or Outreach, so we don't need to track down the information ourselves."
The above review attests to the fact that Aircall is more than just a provider of telephony services. It is a catalyst for innovation and growth. Embracing Aircall helps organizations gain a competitive edge, elevates their communication capabilities and reimagines how they engage with customers, partners, and colleagues. With Aircall as your trusted partner, you can unlock a world of new opportunities and pave the way for success.
When searching for the best alternative to Natterbox, Aircall emerges as the top choice for businesses of all sizes. Its extensive features, seamless integrations, exceptional call quality, and user-friendly interface make it an ideal solution for sales and support teams. Make the right call today and switch to Aircall to elevate your business communication.
Book a demo today to experience the power of Aircall firsthand!
Published on January 18, 2024.