For call centers, support teams, and sales hubs, choosing a more scalable, cost-efficient, and reliable Talkdesk alternative could make the difference between “surviving” and “thriving”.
Here, we explore the best alternatives to Talkdesk, but before making the case to switch to another VoIP phone provider, let’s cover the basics of Talkdesk.
Talkdesk is a cloud-based call center solution that claims to help businesses improve customer satisfaction using cloud-based virtual telephony. Simple. Just like its alternatives, Talkdesk is one of the cloud call center solutions that connect to other business applications.
Talkdesk offers the ability to automate certain tasks and remove some of the daily admin that holds teams back from having more meaningful interactions with prospects and customers.
These are by no means unique features of Talkdesk. The cloud-phone solution market is busy with many alternatives to choose from.
Ok, that’s the basics covered. Now, let’s ask the question: Is it worth looking for a Talkdesk alternative? Or should you avoid the hassle?
Why Do You Need a Talkdesk Alternative?
What are the important factors to consider when searching for better Talkdesk alternatives?
If Talkdesk's capabilities have reached their limit of efficiency and scalability, then it’s time to switch. Here are a few things to look for:
Same-day setup and ease-of-use
Low maintenance and configuration
Real-time performance analytics
One-click CRM and work tool integrations
and tons of sales and support productivity features
If your main goal is digital transformation cost-saving, that’s how you’ll raise capital to reinvest in front-line growth. Ticking boxes with the factors mentioned above will drive cost-savings across operations, management, and strategy.
If your sales and support teams need a cloud-phone solution that’s geared toward customer satisfaction, it’s important to look for cloud call center software that improves team collaboration, productivity, and performance, and admin automation while driving down costs.
What to Look for in Your Ideal Talkdesk Alternative
Talkdesk offers a host of features to its users. It’s important to make sure that your ideal Talkdesk alternative offers these same features and more.
For example, do your Talkdesk licenses and call bundles offer virtual call center features, training features like call whispering, and all the integrations you need? That’s just one example of the kinds of things to look for that will help scale team efficiency and productivity.
When looking for an alternative cloud-based phone system, it’s important to take the following considerations:
Make sure your Talkdesk alternative is easier to use
There’s one critical time-related factor that can make or break the effectiveness of your preferred Talkdesk alternative—time spent on setup, configuration, and maintenance.
The first thing to look for in whatever cloud-phone solution to choose over Talkdesk is ease-of-use. Not just day-to-day, but with post-purchase configuration and ongoing upkeep. Look for options that specify “same-day setup”.
That way, you’ll keep your IT and operations teams happy and free to focus on higher-value strategic tasks, while making potentially generous cost-savings.
Look for a solution that offers “zero downtime” and reliability
In any business, outages can mean a loss of productivity, customers, and revenue. How reliable is the business phone you’re currently using? Is setting up hassle-free? How long does it take to set up and how long does it take to get assistance?
Get the right features for your business needs
Most cloud-phone solutions include basic, premium, and advanced packages. But not all offer the same value for your money with the same features and capabilities at each level.
You might not need every single feature available, but it’s worth comparing which Talkdesk alternatives include which features in different packages. For example, Aircall offers advanced features in the starter package that Talkdesk only makes available in mid- and top-tier license options.
Check for “one-click” integrations and real-time analytics
How well do the Talkdesk alternatives you’re considering integrate with your current applications like your CRM or help desk? The less complicated it is, the less time your teams will spend on setup, configuration, and maintenance.
Just like Talkdesk, other options like Aircall let you integrate with CRMs, help desks, and other essential apps. What you’ll want to ensure is that app integrations can be done quickly with a single click.
You’ll also want to check for features like Call Whispering and real-time performance analytics. These will help your sales and support leaders scale effective team training while reducing costs.
Don’t settle for anything other than in-house customer support
How easy is it to reach your chosen Talkdesk alternative’s support team? Responsive customer support can be the difference between downtime and smooth business continuity, so don’t compromise.
Talkdesk customer support is known to be attentive. That said, it’s not always “in-house”, so you may have to spend a little more time than you’d like to resolve queries. Or you might find that you’re not always talking to experienced experts.
Comparison of the 5 Best Talkdesk Alternatives
Integrations: Aircall offers more than 100 integrations, including Zendesk, HubSpot, Pipedrive, Intercom, Slack, and Zoho.
Standout Features: Key features include 100+ one-click Integrations, instant numbers, a Virtual Call Center, Call Whispering, real-time performance analytics, custom music and messages, business hours, call queuing, and Interactive Voice Response.
Rating: 4.2 stars
Pricing: Starting from $30 per user per month
Integrations: CloudTalk offers 35+ popular tools to integrate with.
Standout Features: Call queuing lets you create customized call queues. Inbound calls are sorted in call queues based on predefined rules and steered to available salespeople.
Rating: 4.3 stars
Pricing: Starting from $25 per user per month
Integrations: 8x8 offers 60 integrations for your business.
Standout Features: Three standout features offered by 8x8 are unlimited domestic calling, unlimited video conferencing, and unlimited chat.
Rating: 4.1 stars
Pricing: Starting from $15 per user per month
Integrations: Outlook per Google Contacts integrations are available with the Essential package.
Standout Features: Unlimited voice & video calling, voicemail, and toll-free numbers.
Rating: 4.4 stars
Pricing: Starting from $25.95 per user per month
Integrations: Vonage offers 20+ integrations to its customers.
Standout Features: Vonage offers its users mobile and desktop apps, a business inbox, an admin portal, and an app center.
Rating: 4.3 stars
Pricing: Starting from $19.99 per user per month
What Is Aircall?
From the Virtual Call Center and Power Dialer for productivity to Call Whispering and Call Monitoring, Aircall doesn’t compromise when it comes to generous features.
What other cloud phone solutions offer at the mid-tier level, Aircall offers as a part of its basic package.
As a leading VoIP business phone system serving over 15,000 global businesses, Aircall has quickly proven itself as one of the most reliable, flexible, and scalable cloud-based phone solutions in the market.
What Sets Aircall Apart From the Rest?
Aircall has a strong reputation in reliability, promising virtually zero downtime, same-day setup, over 100 one-click integrations, in-house expert support, and industry-leading features—right from its Essentials package.
Here are a few other things that make Aircall worth 7 days of free testing.
Easy, same-day setup with zero hardware and simple maintenance
For all its advanced features and capabilities, Aircall’s cloud call center solution is actually incredibly easy to set up. That means there’s no need for heavy IT and operation interventions. In other words, your IT and ops leaders can focus on more strategic work, while Aircall maintenance stays light and cost-effective.
Aircall has one of the largest app and integration markets
Aircall’s apps marketplace comes with 100+ powerful CRM, help desk, and other integrations. You’ll also get more advanced features in starter packages, like call whispering for effective team training. Not to mention team performance features like real-time performance analytics.
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Powerful features designed for sales and performance efficiency
If you want to help your sales reps dial faster and reduce manual entry into your CRM, our Power Dialer is the phone feature that your business can’t live without.
With Aircall’s powerful sales dialer, your sales reps can quickly and easily compile a list of numbers and call through them all in just one click. Integrate Power Dialer with Salesforce or the CRM of your choice and save your team two minutes or more per call.
More sophisticated customization options
You need a VoIP system that can be customized to suit the specifics of your business and office environment. There is no one-size-fits-all, and Aircall understands that. Customization is the way to go here, and our platform caters to this.
Real-time performance analytics for responsive tactical changes
No more guesswork. Monitor individual and team metrics in real-time using Aircall and start making measurable improvements immediately.
Real People; Real Aircall Reviews
Thousands of businesses trust Aircall. Here’s why Aircall is the preferred cloud phone system for multiple businesses.
“We spent 3 weeks (and countless headaches) trying to set up a phone system from a competitor. After 3 weeks, we still weren't able to make a phone call. The day that I discovered Aircall, I had a functional trial in my hands, was able to make a call on a new phone number, and then had my whole team set up. Very impressed with the service.”
Devon M, MD
“The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed.”
Sara Tiffany, General Manager at AirTreks
“We've tried Dialpad, Grasshopper, Freshcaller, and more, but Aircall's live and post-call tagging, note-taking, and call assignment features are the best out there.”
Increase Team Productivity With Aircall
With tons of features and one-click integrations, Aircall has managed to achieve a prominent place in the virtual telephony space as one of the best cloud communication service providers.
See for yourself why over 15,000 global businesses switched to Aircall with a 7-day free trial.
Published on August 31, 2023.