"We've tried Dialpad, Grasshopper, Freshcaller, and more, but Aircall's live and post-call tagging, note-taking, and call assignment features are the best out there."
4.6 - Reviews.io
"Aircall is super Intuitive and so easy to use. It just works! No hassles or fuss. Integration and setup was quick and simple. It is more stable in comparison to competitor products especially when having to work from home."
4.3 - Group
"Great call quality, simple UI with great quality built into it. The coaching was one of the best features of Aircall, as an administrator you could jump into any ongoing call and give tips to the call center agent, while the customer can't hear your voice."
4.3 - Capterra
Trusted by 17,000+ companies
CloudTalk Vs. Aircall: Global Comparison
Aircall is one of the most reliable cloud phone solutions on the market. How does Aircall compare with CloudTalk?
Open APIs and webhooks
Superior call quality
Dedicated onboarding and support
Intuitive UI and UX
100+ plug-and-play integrations
Open API & Webhooks
Integrations include CRMs, Helpdesks, AI, Transcription, and more!
Quality & Reliability
Guaranteed 99.95% uptime & dynamic carrier switching
8 points of presence covering all geographies
Real-time status page for complete visibility
On-boarding & Support
Dedicated onboarding manager
In-house support available by phone, chat and email with 100% response rate
Robust Knowledge Base & onboarding portal, admin & user guides and webinars
"Aircall’s reliability, easy installation, simple administration and many possibilities for configuration and integration motivated us to choose this telephony solution."
Ludovic Magnier, Glovo
Global Customer Service Tools Manager
"We needed a phone system that was easy to use, as well as being flexible enough to support our teams as they continued to grow, says Del Duca. That’s one of the main reasons we chose Aircall. "
Angela Del Duca, Kavak
Head of Customer Experience & Telesales
"In a way, though, the best advantage about using Aircall might be that it offers the same exceptional experience that Lightspeed provides to its own customers, Livanos said. When you're running a retail or hospitality company, you don't want to have to spend a lot of time thinking (or worrying) about your POS system. You just want to provide a great customer experience and have the tools to easily enable this."
Angelo Livanos, Lightspeed
Director of Support and Operations, APAC
Learn more about Aircall and CloudTalk
CloudTalk is user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs, or eCommerce teams to improve customer experience and engagement.
Aircall is one of the most reliable cloud phone solutions in the market with the industry-leading apps and integrations market. With a client base of more than 15,000, Aircall is empowering customer-facing teams worldwide to collaborate better to turn prospect and customer interactions into sales and customer satisfaction.
Aircall’s call center management is easy to set up and even easier to use. Dedicated account managers are on-hand to assist when necessary. With more than 100 powerful integrations with the world’s favorite tools and CRMs, Aircall helps you cut costs given that most of what you need is included in one of the packages offered.
Voicemail, queueing, recording, shared call inbox, contact management, and so much more - Aircall sits in its own class when it comes to features. What other cloud phone solutions offer at the mid-tier level, Aircall offers as a part of the basic package. Aircall integrates with 100+ third-party applications such as Salesforce, Zendesk, Pipedrive and Slack.
As leading VoIP business phone systems, CloudTalk and Aircall share several common features. But why do thousands of people choose Aircall as their prefered cloud phone system?
Aircall and CloudTalk are both cloud-based phone systems with a host of features. CloudTalk integrates with multiple systems that make running your business easier. Aircall offers more in terms of features, and you can integrate it directly with more than 100 business tools. The software comes with advanced functions that many other competitors don’t offer.
Call quality, features, support, integrations. How do Aircall and CloudTalk stack up when it comes to the day-to-day essentials of profitable business communications? Learn more about what sets the popular cloud phone solutions apart.
Customers love and prefer Aircall thanks to its ease of use and its visually appealing user interface. Aircall comes out as the more popular cloud phone system given its emphasis on customer support.
Customer support Choosing Aircall guarantees you a dedicated onboarding manager and in-house support available on multiple platforms with a 100% response rate. As well as a robust Knowledge Base & onboarding portal.
CloudTalk offers round-the-clock support but lacks in comparison to Aircall’s onboarding and dedicated support.
Integrations Aircall offers its 15,000+ customers over 100 custom integrations to choose from.
CloudTalk offers its customers just under 40 integrations to choose from.
Quality and reliability Aircall has 7 data centers distributed worldwide to prevent disruptions and provide constant call quality.
CloudTalk boasts 9 data centers distributed worldwide, but customer reviews often highlight low-quality calls and poor connectivity.
CloudTalk was founded in 2009 and has since established itself as one of the most reputable cloud phone solution providers. But what CloudTalk does well, Aircall takes to new levels. With CloudTalk, you can pay extra for the most advanced features and capabilities. CloudTalk offers integration with over 25 popular tools and over 50 advanced call center features.
With Aircall, many of those advanced features—plus some unique to Aircall—come as standard with the basic package, along with over 100 integrations to choose from.
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