Make the Right Call: The 7 Best Dialpad Alternatives - Aircall Blog

Make the Right Call: The 7 Best Dialpad Alternatives

Find out how an IVR system can benefit your business and improve your customer service
by
Emily Gregor

When businesses search for the right VoIP provider, Dialpad is bound to land on the list of cloud-based phone solutions to consider. But a simple Google search doesn’t always show you the best results for your business needs. So to help you choose the right business phone solution for your business, we’ve made a list of the top Dialpad alternatives on the market. 

What You Need to Know About Dialpad

What’s the deal with Dialpad? Dialpad offers two core VoIP products: Dialpad Talk and Dialpad Message. 

Both products come paired with an introductory video meeting feature. Main Dialpad features include analytics, call recording, an auto attendant, voicemail transcription, and speech coaching. Overall, Dialpad offers around 50 integrations, but the Standard Package only integrates with Google Workspace. 

Is Dialpad the right solution for your business or could you benefit from an alternative? 

Do You Need a Dialpad Alternative?

Every big decision, especially one that will influence all internal processes within your business, is worth getting a second opinion on. But, is looking for other options beneficial or just time-consuming? 

If you’re a fast-growing company, it may be worth looking into a Dialpad alternative. Although Dialpad’s starting cost may seem lower than alternatives, it’s important to weigh up the scalability of each vendor, any hidden add-on costs, and the top features available. Although Dialpad includes beneficial features as a starting point, many of these features come with costly upgrades before they become valuable. 

Before we get into which alternatives can bolster business, learn about the top features to look for so you can make a well-informed decision.

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The Top Features Any Dialpad Alternative Should Have

Regardless of which cloud-based phone solution a business leans toward, there are a few core features that each system should include, starting with essential phone features, real-time analytics and insights, and integrations. 

The essential phone features

As features become more complex, businesses mustn’t forget about the core call features. Essential phone features ensure that the call quality and the success of each call are fine-tuned and perfected. Standard phone features include an interactive voice response, international numbers, call conferencing, call routing, block-list numbers, and voicemail

Real-time analytics and insights

For a cloud-based phone solution to be as effective as it is efficient, analytics need to be the focus of the overall system. Not only are analytic tools a great way to optimize internal processes, but they also allow for a unified approach to meeting monthly targets and key objectives. Key analytics features include call center analytics, call monitoring software, an intuitive and easy-to-use dashboard, and call whispering to offer real-time feedback and suggestions

Seamless integrations with your tech stack

When you’re choosing the best phone solution, look for a provider that easily integrates with the tools and software you’re already using, including your CRM, help desk, and e-commerce tools. 

How Much Does a Dialpad Alternative Cost?

When comparing costs, it’s essential to consider how many features the basic packages include, their flexibility, and the value these specific features have to your business. Dialpad’s monthly rates start at $23 per month. After comparing our top Dialpad alternatives, the average cost ranges from $15 to $30 per user per month. 

It’s important to note that these monthly rates aren’t always all-inclusive, and added costs can extend to any required hardware you may need to install at your company’s expense. 

The Top 5 Alternatives to Dialpad

Is Dialpad the right VoIP provider for your specific business? Compare Dialpad with the top five alternatives in the market. 

Aircall

  • Free Trial?: Yes
  • Number of Entry-Level Integrations: 100+
  • Entry-Level Features: Zero hardware required; softphone for desktop, Android, and iOS; real-time analytics and reporting; live activity feeds; plus an additional 50+ features (even in its Essential package)
  • Rating: 4.3 stars 
  • Price: $30 per user per month

RingCentral

  • Free Trial?: Yes
  • Number of Entry-Level Integrations: 0
  • Entry-Level Features: Up to 20 users, voicemail-to-text, team messaging, business phone or toll-free numbers, document sharing
  • Rating: 3.9 stars 
  • Price: Starting from $29.99 per user per month

Nextiva

  • Free Trial?: No
  • Number of Entry-Level Integrations: 2
  • Entry-Level Features: Unlimited domestic calls, fax, voicemail, auto attendant
  • Rating: 4.4 stars
  • Price: Starting from $25.95 per user per month

Vonage

  • Free Trial?: No
  • Number of Entry-Level Integrations: 20+
  • Entry-Level Features: Admin portal, mobile and desktop apps, business inbox
  • Rating: 4.3 stars
  • Price: Starting at $19.99 per month per line plus taxes & fees

8×8

  • Free Trial?: No
  • Number of Entry-Level Integrations: 50+ 
  • Entry-Level Features: Auto-attendant, team messaging, voicemail to email, call management
  • Rating: 4.1 stars
  • Price: Starting from $15 per user per month

How to Choose the Right Dialpad Alternative

Each alternative has specific qualities that may speak to some businesses more than others. But how can you decide which one will provide the best service overall? Here’s the rundown on which provider offers the best solution by looking at the three most critical categories. 

A look at the integrations

Most Dialpad alternatives offer standard integrations but limit vital ones to their pricier options. This requires businesses to upgrade to mid-tier packages before they can start using some integrations. Aircall has over 100 integrations, even in the most basic plan. 

Which features stand out?

Dialpad and each alternative all have a variety of pretty similar features. They are all geared toward providing a cloud-based call center solution for businesses. But the one thing that they lack is in-house support. This is where Aircall shines. Aircall has in-house support and training available to all customers regardless of the plan they’re on. 

Talking money

If you’re looking at the overall cost to the company, Aircall offers the most features, integrations, support, and training, even with its entry-level package. Aircall also doesn’t require any additional hardware, removing any hidden costs. 

Why Aircall Is the Ideal Dialpad Alternative for Your Business

Aircall’s customer-centric business phone solution puts the focus back to where it’s supposed to be—the power of quality conversation. With over 15,000 customers, 100+ integrations, and in-house support, Aircall provides the best value and service.

Curious about what Aircall can do for your business? 

Integrate with 100+ business solutions

The Aircall app marketplace allows users to easily manage business tools in one place. Aircall talks to all your critical tools and workflows and includes all the industry-leading integrations for voice. This includes CRM, e-commerce, help desk software, and everything in between. Popular partners include Salesforce, Intercom, Freshdesk, Microsoft Teams, and more.

Benefit from the most feature-packed basic package

Aircall offers 45+ features designed to improve a call center’s quality, impact, and profitability. Aircall’s features are purposefully built for better conversation, although they also cover vital business elements such as collaboration, coaching, support, analytics, productivity, and integration tools. 

Additional features include: 

  • Zero hardware requirements
  • 99.999% uptime
  • Power Dialer
  • Real-time analytics and reporting
  • Calls to over 100 countries
  • Unlimited domestic inbound and outbound calls
  • Cost-effective call bundles

Coach your team with real-time analytics and tools

If customer engagement and optimized performance are at the top of your business bucket list, it’s time to tick them off. Aircall’s knowledge hub and additional coaching features, such as call whisper and live monitoring, allow team members to receive real-time updates, feedback, and advice easily. 

Collaborate better than ever

Better internal collaboration means better communication and streamlined organizational processes. Aircall’s collaboration features take a proactive approach to business phone solutions and remove any gaps where team members are still using redundant processes or running after information. Specific collaboration tools include warm transfers, call commenting, and call assignments to keep team members in the loop. 

Boost team productivity with automation

Productivity and profitability go hand in hand. Aircall allows both to work together so your team can benefit from an optimal business phone solution across the board—not just through a single advantageous feature. Key productivity features include Aircall’s Power Dialer, CRM integrations, click-to-dial capabilities, and call tags. 

Let the Facts Do the Talking

Talk is cheap (or free for seven days). Try a 7-day demo for free and see how Aircall can amplify your team and boost business.

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