- TL;DR Dialpad Alternatives
- What You Need to Know about Dialpad
- The Top 7 Alternatives to Dialpad
- Do You Need a Dialpad Alternative?
- Top Features Any Dialpad Alternative Should Have
- How to Choose the Right Dialpad Alternative
- Why Aircall is the Ideal Dialpad Alternative for Your Business
- Aircall: Better Communication Among Your Team and With Customers
Ready to build better conversations?
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Get started- TL;DR Dialpad Alternatives
- What You Need to Know about Dialpad
- The Top 7 Alternatives to Dialpad
- Do You Need a Dialpad Alternative?
- Top Features Any Dialpad Alternative Should Have
- How to Choose the Right Dialpad Alternative
- Why Aircall is the Ideal Dialpad Alternative for Your Business
- Aircall: Better Communication Among Your Team and With Customers
Ready to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get startedWhen searching for the right VoIP provider, Dialpad is bound to land on your list of cloud-based phone solutions to consider. However, Dialpad might not always meet your demands, especially as your business needs evolve.
And finding a communication tool that’s a right fit for your organisation is crucial, whether it's due to team growth, the need for more features, or a more user-friendly interface.
If you're here, you’re probably aware of Dialpad's strengths and limitations. You're looking for a reliable, seamless, and user-friendly Dialpad alternative that increases team efficiency and improves customer interactions.
So to help you choose the right business phone solution, we've outlined the top Dialpad alternatives on the market.
TL;DR Dialpad Alternatives
Aircall
RingCentral
Nextiva
Vonage
8x8
Zoom Phone
GoTo Connect
What You Need to Know about Dialpad
Dialpad’s AI-powered VoIP service includes video meetings and messaging from one unified platform. Here are all the insights you need to know about the tool.
Dialpad features
Dialpad comes with a range of features, including:
VoIP services
AI contact centre
Interactive Voice Response (IVR)
A power dialer
Reporting and analytics
Video conferencing
A virtual receptionist
However, some key features fall short compared to Dialpad competitors. For example, most integrations are only available on higher-tier plans. And there’s no option for free international calling, which may limit its appeal for businesses with global operations.
Dialpad integrations
Dialpad offers more than 70 integrations, including:
Copper
Google Workspace
Microsoft Dynamics 365
Salesforce
ServiceNow
Slack
Zapier
Zendesk
Dialpad pricing
Dialpad has various pricing plans for its different solutions, including plans for Business Communications, AI Meetings, AI Contact Centre, and AI Sales Centre. The three plans available under Business Communications, which includes voice, meetings, and messaging features, are:
Standard plan: $27/month/user
Pro plan: $35/month/user
Enterprise plan: Custom pricing
There are various add-ons including a conference room line, internet fax, and additional local, international, or toll-free numbers, ranging from $5 to $15 per number per month.
Is there a free version of Dialpad?
Dialpad offers free unlimited use of its video meeting feature, allowing users to host up to 10 participants for up to 45 minutes at a time. However, access to all other features requires a paid plan, which you can try out with their free 14-day trial.
Dialpad main use cases
Dialpad is designed for a number of business applications, including customer engagement, sales intelligence, and AI collaboration. Its features streamline communication, enhance customer interactions, and provide valuable insights through AI-driven analytics.
It’s used across industries, from insurance and healthcare to education, real estate, retail, and more.
But is Dialpad the right solution for your business, or could you benefit from an alternative?
While Dialpad is suitable for many, smaller businesses with straightforward requirements might prefer alternatives that offer more transparent and accessible pricing.
The Top 7 Alternatives to Dialpad
The following seven solutions offer comprehensive features and more scalability, making them strong alternatives to Dialpad.
Aircall: Best for small to medium-sized businesses needing a scalable call centre solution
Aircall is a cloud-based call centre and phone system solution designed specifically for small and medium-sized businesses. Its scalability and feature set make it a standout choice for companies looking to improve their communication strategies and customer engagement.
Aircall stands out with its advanced IVR system, call routing, real-time analytics, and reporting, all of which enhance efficiency and the customer experience. Its global reach, with international numbers and toll-free options, allows businesses to connect with customers across the world.
Plus, features like call whispering, call recording, call transcription, and queue callback help maintain high customer service standards.
The platform seamlessly integrates with numerous CRM systems, making it invaluable for sales, IT, operations, and customer support teams. And Aircall’s API ensures seamless integration with other tools.
Free trial?: Yes
Number of entry-level integrations: 100+
Entry-level features: Zero hardware required; softphone for desktop, Android, and iOS; real-time analytics and reporting; live activity feeds; plus an additional 50+ features (even in its Essentials package)
Rating: 4.3 stars
Price: From $40/month/user
Pros | Cons |
---|---|
Easy setup with a user-friendly interface | Advanced analytics features are only available on higher-tiered plans |
Dedicated customer support during onboarding and beyond | |
Advanced analytics |
See for yourself how Aircall can help you boost revenue and build better customer relationships. Sign up for a free 7-day trial.
RingCentral: Best for small to enterprise-level businesses looking for a remote setup
RingCentral is a leading cloud-based communications service ideal for businesses needing to send and receive calls and texts across multiple devices.
It also offers audio and video conferencing tools, making it easy to interact with numerous employees and customers. RingCentral's intuitive dashboard and tools have a low learning curve, meaning onboarding for new users is quick and seamless.
The platform includes essential features such as voicemail-to-text, team messaging, and business phone or toll-free numbers. While entry-level plans lack integrations, higher tiers integrate with popular tools like Google, Microsoft, and Slack.
Free trial?: Yes
Number of entry-level integrations: 2
Entry-level features: Visual voicemail, team messaging, business phone or toll-free numbers, document sharing, video meetings
Rating: 4 stars
Price: From $30/month/user
Pros | Cons |
---|---|
Global footprint with PSTN support in 46 countries | Only two of the 300+ integrations available on the entry-level plan |
Unlimited video meetings | |
AI features are available on all plans |
See our RingCall alternatives comparison for more information.
Nextiva: Best for creating stronger, more personalised customer experiences
Nextiva is an AI-powered customer experience platform designed to engage, market, sell, and service businesses. It powers personalised experiences across the entire customer journey through voice, SMS, video, and team collaboration.
The platform offers conversational analytics, inbound workflows, and app integrations, providing a comprehensive solution for managing customer interactions.
Sales and service teams benefit from an AI-powered contact centre, digital channels, and unified agent management. Marketing teams can use brand management tools, social media management, and AI-powered chatbots for effective engagement.
Free trial?: No
Number of entry-level integrations: 2
Entry-level features: Unlimited domestic calls, fax, voicemail, auto attendant, web conferencing, team chat
Rating: 4.5 stars
Price: From $25.95/month/user
Pros | Cons |
---|---|
Comprehensive analytics and reports | Some users report long waiting times for customer support |
Modern and attractive user interface | |
Personalized customer journeys and cross-channel interactions available |
See our Nextiva alternatives comparison for more information.
Vonage: Best for organisations with specific customisation and integration requirements
Vonage offers a unified communications as a service (UCaaS) solution that integrates chat, calling, and meetings within a single application. Key features include developer-friendly products for programmable voice, messaging, and SMS automation, making it ideal for businesses looking to customise their communication workflows.
Vonage can help you maximise uptime and manage communications from anywhere. Features like call recording and the ability to upgrade existing phone systems make it appealing to many businesses.
Free trial?: No
Number of entry-level integrations: 25
Entry-level features: Admin portal, mobile and desktop apps, unlimited domestic calling, virtual receptionist
Rating: 4.3 stars
Price: From $19.99/month/line, plus taxes and fees
Pros | Cons |
---|---|
Scalable for small-to-medium businesses | An overload of features can be confusing for new users |
Unlimited domestic calling | |
High voice quality, according to some users |
8×8: Best for companies with complex communication infrastructure
8x8 offers an experience communications as a service (XaaS) solution designed for enterprises with complex communication requirements. The platform allows businesses to create customised communication solutions, and it integrates VoIP calls, video meetings, chat, and contact centre functionalities within a single, cohesive system.
8x8 also provides a modern cloud-based phone system that elevates the quality and reliability of business communications. The cloud Private Branch Exchange (PBX) system helps you onboard employees efficiently, manage and scale voice services, and gain powerful analytics.
Integrations with business apps like Microsoft Teams and CRM systems enhance productivity and operational efficiency.
Free trial?: No
Number of entry-level integrations: 60+
Entry-level features: Auto-attendant, team messaging, voicemail to email, call management
Rating: 4.1 stars
Price: Contact sales for a quote.
Pros | Cons |
---|---|
Unlimited voice calling to 14 countries | Contact centre features are only available on higher-tiered plans |
Video and audio conferencing for up to 500 active participants | |
Large selection of third-party integrations |
See our 8x8 alternatives comparison for more information.
Zoom Phone: Best for teams that rely on video conferencing
Zoom Phone uses the familiarity and ease of use of the popular Zoom video conferencing platform to offer an easy transition for businesses looking for a UCaaS solution.
Zoom Phone comes with phone, meetings, chat, mail, and calendar functionalities. The platform also allows you to transform the Zoom interface into a contact centre console. Plus, it integrates with other platforms like Microsoft Teams for more versatility.
Key features of Zoom Phone include AI-driven enhancements like post-call summaries and next steps, voicemail task extraction, and voicemail prioritisation. The team SMS summary thread provides a concise overview of conversations, helping users get up to speed quickly after being away from their phones.
Free trial?: No
Number of entry-level integrations: 9
Entry-level features: Domestic and international calling, SMS and MMS, auto attendants, video conferencing
Rating: Not available
Price: Starting from $10/month/user
Pros | Cons |
---|---|
Global phone coverage | You have to upgrade to a more advanced plan for outbound calling |
Advanced video conferencing features like transferring a call to a Zoom Room | |
Familiar interface |
GoTo Connect: Best for organisations with multiple branches
GoTo Connect is a cloud-based phone system and customer engagement software designed to modernise and centralise business communications. It also comes with a dedicated contact centre and is particularly convenient for businesses using Microsoft Teams, thanks to its direct routing option.
GoTo Connect is a great phone system for small businesses with multi-site management needs. It supports both remote and on-site staff, enabling you to oversee VoIP quality, respond to help tickets, and customise user licenses with just a few clicks.
The platform’s primary phone system plan is designed to scale across multiple buildings, supporting unlimited business locations, users, dial plans, ring groups, and recorded auto-attendant greetings.
Free trial?: No
Number of entry-level integrations: Not specified (80+ available in total)
Entry-level features: Auto attendants, call routing, call queues, video meetings, international calling
Rating: 4.5 stars
Price: Contact sales for a quote.
Pros | Cons |
---|---|
Responsive customer support, according to some users | The platform comes with limited AI features |
Ability to connect and call from any device and location | |
International calling to 50+ countries with all plans |
Do You Need a Dialpad Alternative?
Every big decision, especially one that will influence key internal processes within your business, is worth getting a second opinion on. Here’s what real users have to say about Dialpad.
Scalability concerns
If you're a fast-growing company, it may be worth looking into a Dialpad alternative. While Dialpad includes beneficial features as a starting point, many of these features come with costly upgrades before they become valuable. Users have also complained of Dialpad not coping well with increased size and complexity.
Pricing transparency
Some users have reported that Dialpad’s pricing can be misleading due to confusing small print and added hidden fees. There have also been complaints about high price contracts providing more than what the user wants and limited customer support when resolving these issues.
Over-reliance on AI features
Dialpad's heavy reliance on AI for features like call routing and auto-attendants may not suit businesses that prefer a more personal touch. One user highlights this concern:
"I wish this system was built with traditional business models in mind. Not everyone likes phone trees and robot voices. Our customers LOVE that we don't have a phone tree or auto-attendant (we hear how much they like it daily). We always have a person answering the phone to help our customers and Dialpad actually makes call routing hard for a setup like ours. They really push phone trees and auto-attendants that say 'push 1 for sales."
Call quality and reliability
In some instances, users report Dialpad numbers being marked as spam on the recipient's side, which can hinder communication and damage business relationships. This is a real concern, considering that reliable call quality and avoiding such issues are crucial for maintaining a professional image and effective communication with clients.
Top Features Any Dialpad Alternative Should Have
Regardless of which cloud-based phone solution you lean toward, there are a few core features you should prioritise in a Dialpad alternative.
The essential phone features
As features become more complex, don’t forget about core call features. Essential phone features ensure that the call quality and the success of each call are optimal. Standard phone features include:
Interactive voice response (IVR)
International numbers
Call and video conferencing
Call routing
Block-list numbers
Auto attendants
Voicemail
Real-time analytics and insights
For a cloud-based phone solution to be as effective as it is efficient, it needs to provide access to powerful analytics. Analytic tools help you optimise internal processes and allow for a unified approach to meeting monthly targets and key objectives.
Key analytics features include:
Call centre analytics
Call monitoring software
An intuitive and easy-to-use dashboard
Call whispering to offer real-time feedback and suggestions
Seamless integrations with your tech stack
When you're choosing the best phone solution, look for a provider that easily integrates with the tools and software you already use, including your CRM, helpdesk, and eCommerce tools.
AI tools
AI tools help streamline communication by providing automated call routing, real-time analytics, and personalised customer interactions. These features improve efficiency and allow your team to focus on more complex tasks while ensuring a smooth and responsive customer experience.
However, it’s also beneficial to be able to disable certain AI features, particularly for businesses that prefer more human-centred interactions with customers.
Mobile and desktop apps
Access to mobile and desktop apps ensures your team can stay connected and productive from anywhere. These apps offer flexibility, seamless integration with other tools, and a consistent user experience, making it easier for remote, hybrid, and dispersed teams to manage communications.
How to Choose the Right Dialpad Alternative
Each Dialpad alternative has specific qualities that may speak to some businesses more than others. But how can you decide which one will provide the best service for your needs?
Here's the rundown on which provider offers the best solution by looking at the three most critical categories.
Focus on integrations
Most Dialpad alternatives offer standard integrations but limit vital ones to their pricier plan options. This requires businesses to upgrade to mid-tier packages before they can start using some integrations. Note that Aircall has over 100 integrations, even on the most basic plan.
Pay attention to key differentiators
Dialpad and its alternatives all have similar features. They’re all geared toward providing a cloud-based call centre solution for businesses. But many lack in-house support; this is where Aircall shines. Aircall has in-house support and training available to all customers, regardless of the plan they're on.
Consider costs
If you're looking at the overall cost to your company, Aircall offers the most features, integrations, support, and training, even with its entry-level package. Aircall also doesn't require any additional hardware, removing any hidden installation costs.
Why Aircall is the Ideal Dialpad Alternative for Your Business
Aircall's customer communications platform puts the focus back to where it's supposed to be—the power of quality conversation. When comparing Dialpad vs Aircall, Aircall provides the best value and service with over 15,000 customers, 100+ integrations, and in-house support
Curious about what Aircall can do for your business?
Integrate with 100+ business solutions
The Aircall app marketplace allows users to easily manage their business tools in one place. Aircall connects to all your critical software and workflows, including CRM, eCommerce, and helpdesk software. Notable partners include Freshdesk, Intercom, Microsoft Teams, Salesforce, and more.
Benefit from the most feature-packed basic package
Aircall offers 50+ features designed to improve your call centre's quality, impact, and profitability. The solution’s features are purposefully built for better conversation, though they also encompass vital business functions like collaboration, coaching, support, analytics, and productivity.
Additional features include:
Zero hardware requirements
99.95% uptime
Power Dialer
Real-time analytics and reporting
Calls to over 100 countries
Unlimited domestic inbound and outbound calls
Cost-effective call bundles
Coach your team with real-time analytics and tools
If customer engagement and optimised performance are at the top of your business priorities, then Aircall is a great fit.
The platform’s knowledge hub and additional coaching features, such as call whisper and live monitoring, allow team members to receive real-time updates, feedback, and advice so they can improve their performance.
Collaborate better than ever
When your team collaborates and communicates better, you’ll see add-on effects across all your organisational processes.
Aircall's collaboration features, like warm transfers, call commenting, and call assignments, fill any gaps where team members are still using redundant manual processes or running after information.
Boost team productivity with automation
Productivity and profitability go hand in hand. Aircall brings these benefits to you through a variety of productivity features, including a Power Dialer, CRM integrations, click-to-dial capabilities, and call tags.
See our in-depth comparison of Aircall vs Dialpad.
Aircall: Better Communication Among Your Team and With Customers
While Dialpad offers a solid foundation as a VoIP solution, exploring alternatives can provide you with the features and flexibility that better suit your unique needs.
Experience the difference Aircall can make for your business with a free 7-day demo. See firsthand how our platform can amplify your team’s performance and drive your business forward.
Try Aircall today and discover a seamless communication experience designed to support your growth.
Published on December 23, 2022.