Ready to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get free accessReady to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get free accessSo, you’ve been looking at CloudTalk, a contact center management solution, but you’re not sure you’re ready to invest yet.
We get it. CloudTalk has some limitations, like minimal app integrations and spotty call quality, so we wanted to give you more context about what CloudTalk can do and also share 7 CloudTalk alternatives that can help.
What Is CloudTalk?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Why businesses like it
If you’re looking for a basic call center solution, CloudTalk might check all the boxes for you. It’s a good fit for small businesses and offers popular integrations like HubSpot and Zendesk.
Why You Might Look for a CloudTalk Alternative
If you’re looking for a cloud-based phone system with more advanced features and more integrations (without having to pay for a premium account), it might be worth looking into CloudTalk alternatives.
You want a low-cost way to integrate your voice with other essential business tools
In our opinion, the best cloud-based phone systems seamlessly connect to all the business tools you use every day—including CRMs, help desks, data and reporting tools, finance tools, and more.
CloudTalk offers 38 integrations (and you have to pay for its Essentials plan to access them, which starts at $30 per user per month), but if you need more, it’s worth looking at other options.
If you choose a phone solution with a more robust app marketplace like Aircall’s cloud-based phone system, you can access 100+ integrations including HubSpot, Monday.com, Zendesk CTI, and more. There’s no need to upgrade to access the best of our app ecosystem.
“The HubSpot integration was perhaps the single biggest driver of going with Aircall. It’s made our lives so much easier. Whether tracking communications or linking updates to specific contacts, our work is seamless,” notes Bree Wright, Head of Client Acquisitions at The Photo Studio.
You want a voice solution that prioritizes call quality
If you’re on the phone a lot, call quality and reliability are guaranteed to be at the top of your priority list. And we get it! They can make or break a team meeting, a sales call, a customer service interaction—or really any meaningful conversation.
When you’re looking for a cloud-based phone system, it’s key to choose a provider that works with multiple carriers to avoid disruptions and provide consistent call quality.
Other elements to look for before you invest include:
Whether or not they offer distributed data centers
If they invest in redundancy on every level to eliminate single points of failure
If they offer technical support regardless of your account size
Finally, if you invest in a voice solution, make sure you have visibility into uptime and its current status. For example, at Aircall, we make sure customers always know what’s going on, so you can always check out our status page to see a detailed breakdown of the status of each part of our product (think inbound calling, outbound calling, integrations, the admin dashboard, etc.) and any additional context.
“The actual speed with which it connects and the quality of the call are exceptional. I have tried multiple phone systems, and Aircall is just head and shoulders above what else is on the market,” says Ephram Stephenson, Founder at recruitment firm Collar Group.
CloudTalk boasts high call quality, but unlike Aircall and other cloud-based phone providers, it doesn’t provide a way to check the current status of its product and doesn’t provide technical support, so if something goes wrong, you’re on your own.
You want a cloud-based phone system that offers in-house support
Another element to keep in mind as you search for a modern business phone solution is whether or not it offers in-house support. Many providers use outsourced call centers or provide knowledge bases, but we always recommend opting for a voice solution that offers dedicated support no matter how large your account is.
With CloudTalk, you have access to its help desk and email support regardless of what pricing tier you’re in, but if you have a more complex issue, you’ll need to have an Expert or Custom account.
Other providers like Aircall offer help desk access, email support, phone support, and even live group onboarding support—even if you just have a basic account.
The 7 Best CloudTalk Alternatives That Offer Flexibility & Reliability
If you want to get a deeper understanding of the other cloud-based phone solutions out there, let’s take a closer look at some of the top CloudTalk alternatives on the market.
1. Aircall: The industry-leading voice solution for businesses of all sizes
If you like the price of CloudTalk but are looking for a phone solution with more features, more integrations, and better call reliability, Aircall might be worth a try.
Whether you’re running a call center or need a reliable voice solution for your sales and support teams, Aircall’s integrated cloud-based phone system can help you boost productivity, stay connected, and reach your business goals.
What else do you get with Aircall that you don’t get with CloudTalk?
Beyond call quality, integrations, and in-house support, we wanted to break down a few additional benefits you get when you switch to Aircall.
Call analytics features
No matter what pricing plan works best for you, all Aircall customers have access to our basic call analytics features, which allow you to access call history and see your missed-call rate. Customers on our Professional or Custom plans can access more advanced analytics features including Aircall’s Activity Feed, an in-depth analysis of why calls were missed, and your call history.
Onboarding and ongoing support
As we mentioned earlier, in-house support is one of the reasons businesses of all sizes choose Aircall.
For our Essentials plan ($30 per user per month), you have access to our help desk, email support, phone support, and even live group onboarding support.
When you upgrade to our Professional plan, you also get access to a dedicated account manager, plus a dedicated onboarding session.
Regardless of your account size or how many users you have, our team is here to help.
More robust integrations
At Aircall, we are committed to developing a best-in-class App Marketplace, so it’s no surprise that we integrate with 100+ business tools, including Salesforce, Intercom, Freshdesk, Microsoft Teams, and more.
“With its integration with HubSpot and SalesMsg, its ease of use and analytics, Aircall really just checked all the boxes for us that our previous solutions couldn’t offer,” says Sara Kinsella, Sales Operations Manager for Summit Solar.
Security & compliance
When you choose Aircall, you can take comfort in knowing your
data is secure.
Protecting customer data is our main priority as well as complying with the obligations set forth by GDPR. Hosted on AWS, we follow industry-leading security practices, keeping your data protected at all times. Learn more about our security practices.
Other features
Book a demo to try Aircall today!
2. Dialpad
What makes it a good alternative to CloudTalk?
Dialpad is a unified communications platform that connects your teams through voice, video, messages, and online meetings. It provides advanced features to streamline your business communications and improve productivity.
Pricing
Dialpad starts at $15 per user per month, and as you pay more and go up the pricing tiers, you have access to 24/7 live agent support and CRM integrations like HubSpot and Zoho.
3. Talkdesk
What makes it a good alternative to CloudTalk?
Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while reducing customer support costs.
Pricing
At the higher end of the spectrum, Talkdesk starts at $75 per user per month for basic call center features. In higher pricing tiers, you can expect access to more analytics features and higher voice quality.
4. 8×8
What makes it a good alternative to CloudTalk?
8×8 is a cloud-based business phone system service provider that combines video conferencing and messaging capabilities as well as audio phone calls.
Pricing
8×8 pricing plans start at $15 per user per month (for up to 10 users). Higher pricing tiers offer more access to unlimited international calling (up to 48 countries in its highest tier) and supervisor analytics.
5. RingCentral
What makes it a good alternative to CloudTalk?
RingCentral is a unified cloud-based business phone system that delivers team messages, video conferences, and phone calls.
Pricing
RingCentral’s essentials plan starts at $29.99 per user per month (up to 20 users). To access features like real-time analytics and industry-specific integrations, you’d have to pay for their premium plan, which rings in at $49.99 per user per month.
6. JustCall
What makes it a good alternative to CloudTalk?
JustCall is a cloud-based phone system designed to help businesses get phone numbers and make, receive, and track calls.
Pricing
JustCall offers an essentials plan that starts at $24 per user per month (billed annually). To access live call monitoring, advanced integrations, and detailed analytics, you need to upgrade to either a premium or custom plan.
7. Five9
What makes it a good alternative to CloudTalk?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Pricing
Five9 offers pricing bundles starting at $149 per month, but you need to upgrade to its premium, optimum, or ultimate plans to gain insight into agent performance, customer insights, and automations.
Is Aircall the Best CloudTalk Alternative?
Try Aircall for free today to see how our all-in-one voice solution can help you reach your business goals.
Published on October 3, 2022.
