customer engagement
Customer Engagement: Going from Emotion to Involvement

Businesses, especially of the B2B kind, are always looking for new and genuine ways to connect with their customers. The measure of customer engagement gauges the financial repercu...

bad customer service
How to Ditch Your Bad Customer Service Habits

Bad customer service habits can take many forms. Once you’ve recognized that your customer service strategy could use some work, the next step is figuring out which steps to take. ...

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