Business Communication and VoIP Trends | Aircall

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What is Aircall
Business phone features built for a better kind of conversation
Discover more
Why Aircall
Get free access
App Marketplace
Discover our 100+ integrations
Level up team performance with Aircall AI
Drive sales and customer support results with AI-powered conversation intelligence.
Learn more
By Team
By Business size
- Small Businesses
- Medium & Large Businesses
Top uses
By Industry
Discover more industries
Book an Aircall demo today!
Discover & access advanced features
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Pricing
Product
Learning
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Discover our Blog
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Raising funds tree

Weve Raised Series C Funding Whats Next for Our Customers?

This week, the Aircall team will celebrate our collective achievement: We’ve raised $65 million in Series C funding. Since inception, Aircall has aimed to make voice conversations ...

Olivier PailhèsMay 27, 2020

1 Minutes

News

Aircall Intercom Premier Partner

Partnerships

May 15, 2020

1 Minutes

The Best of Voice and Chat: Aircall Becomes An Intercom Premier App Partner

softphone on a blue screen with floating integration logos

Call Center

May 5, 2020

16 Minutes

What is a Softphone? Benefits and why to use one

The transition to remote work from an onsite office has taken the world by surprise. This is how Front used cloud-based software tools like Aircall to make the transition to a virtual office possible.

Use Case

April 20, 2020

6 Minutes

How Front is Transitioning to Remote Work

Nonprofits and charities benefit when they use fundraising software that is affordable, easy to use, and functional. It helps if those software products increase productivity and integrate with other software products, making life even easier.

Management

April 17, 2020

10 Minutes

Fundraising Software for Nonprofits and Charities

Cloud business phone solutions are a great option for building a nonprofit call center. Here is why this affordable and flexible solution is a smart choice for nonprofits and charities.

Call Center

April 17, 2020

7 Minutes

Nonprofit Call Center: Choosing a Call Center in the Cloud

These work from home productivity tips will help remote employees lead more productive and happier work lives. Get the most out of your virtual team.

Customer Happiness

April 9, 2020

10 Minutes

5 Work from Home Productivity Tips

When your business experiences VoIP issues you want to fix them fast. Here is how VoIP phone systems work and how to identify and troubleshoot common issues.

Call Center

April 8, 2020

6 Minutes

Experiencing VoIP Issues? Here’s How to Improve Call Quality Fast

Learn how to understand whether to have a cloud-based call center solution or on-premise one. This blog will help you decide which is better for your business.

Call Center

March 30, 2020

10 Minutes

On Premise vs. Cloud-Based Call Center Software: How to Make the Call

Managing a remote sales team can be done effectively if you follow the right steps. These tips and insights from a sales director will help your remote sales team thrive.

Sales

March 24, 2020

8 Minutes

Advice for Managing a Remote Sales Team

Virtual call center software increases productivity and operations. Here we describe what you need to know to make the best choice for your virtual or on premise call center.

Virtual Call Center Software: Heres All You Need to Know

(Editors note: This post was originally published in 2017 and has recently been updated to reflect more accurate and up-to-date information) A virtual call center is a contact cent...

Lola BarbierMarch 19, 2020

8 Minutes

Call Center

Customer effort score describes how easily customers interact with your business, rather than their overall satisfaction with a product or service.

Support

March 18, 2020

8 Minutes

Whats Your Customer Effort Score (CES)?

These tools help remote productivity. They encourage virtual collaboration and virtual team management.

Sales

March 17, 2020

10 Minutes

12 Tools to Help Your Team Work From Home

Use Case

March 17, 2020

2 Minutes

4 Ways Aircall Can Support Remote Teams

Learning these phone skills will help sales and customer support professionals have better conversations. Plus, some useful tools that compliment the vital phone skills.

Call Center

March 12, 2020

13 Minutes

Phone Skills to Master for Flawless Sales and Support Conversations

Support

February 25, 2020

9 Minutes

How to Handle 7 Unexpected Customer Service Scenarios

customer service upward feedback

Support

February 19, 2020

7 Minutes

5 Things Support Reps Wish They Could Tell Their Managers

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