Call whisper makes coaching agents on live calls easy.
What Is Call Whisper?

Call center managers share a common desire to coach their call team members by using a “call whisper” to guide them in their conversations with prospects or customers. While it’s n...

Cloud-based softphone solutions are the new normal for business phone systems. Here's what they are, why they're beneficial, and how your team can implement a cloud-based softphone solution.
Softphone: What Is It and How Does It Work?

Softphones represent the future—and for many companies, the present—of business phone systems. Rather than having a desk phone that’s connected to a landline, a softphone system is...

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