The Latest in VoIP Technology

Call whisper makes coaching agents on live calls easy.

Call center managers share a common desire to coach their call team members by using a “call whisper” to guide them in their conversations with prospects or customers. While it’s n...

Nicholas PriceAugust 28, 2020

5 Minutes

Call Center

Tech

August 14, 2020

7 Minutes

What Is a VoIP Infrastructure?

Support

August 10, 2020

7 Minutes

The Importance of SaaS Customer Support

Call Center

August 7, 2020

8 Minutes

Call Center Software: Moving Beyond a Call Center

Cloud phone systems are replacing landlines. Here's why cloud based phones are better for business operations.

Tech

July 21, 2020

5 Minutes

Cloud-Based Phone System: What Are They Why Use One

Select the right type of phone system for your business. VoIP and PBX are two common business phone systems and we're comparing them.

Tech

July 17, 2020

7 Minutes

VoIP vs. PBX: Which Phone System Is Right for Your Business?

Understanding VoIP security risks, and how to mitigate them, is an important part of choosing the right phone system for your business.

Tech

July 8, 2020

7 Minutes

What Every Business Should Understand About VoIP Security

Tech

July 8, 2020

5 Minutes

What is SIP Trunking How Does it Work With VoIP

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

Tech

June 30, 2020

8 Minutes

What Is Contact Center as a Service (CCaaS)?

Aircall's public API makes it easy for developers to build integrations with a business phone system. Voice communication is an important tool that many software products can integrate with easily.

News

June 25, 2020

3 Minutes

How Aircall is Encouraging Developers to Build Using the Public API

Cloud-based softphone solutions are the new normal for business phone systems. Here's what they are, why they're beneficial, and how your team can implement a cloud-based softphone solution.

Softphone: What Is It and How Does It Work?

Softphones represent the future—and for many companies, the present—of business phone systems. Rather than having a desk phone that’s connected to a landline, a softphone system is...