Blog - Page 3 of 28 - Aircall Blog

Find out the top strategies for building a strategic digital transformation framework

10 Best Practices to Develop Your Digital Transformation Framework

A digital transformation strategy is critical for small businesses for many reasons. It improves your company’s culture, streamlines operations, increases productivity, and improves performance. Setting up the right digital transformation framework makes a huge difference in how well your call center runs. By following best practices for your digital transformation framework, you also get the benefit […]

24 May 2021

Customer Experience

Find out how human-centered design can support your business goals

10 Benefits of Human-Centered Design

Do you know what your customers are looking for in a good customer experience? They want your services to be informative, helpful, accessible, easy, and timely. Do you think that your customers would give you a 5-star rating on every account? If not, a human-centered design (HCD) might be in order, and we can attribute […]

21 May 2021

Customer Experience

Travel season means lots of business, but it also means you need to support your customers. Make sure you're prepared.

Buckle Your Seat Belt: Travel Season is Back, Are You Ready?

In the past year, most people were forced to put off travel season because of COVID-19. Would-be travelers dashed their hopes of visiting family, escaping to the beach, or going on an adventure to scratch off their bucket list due to border closures and city or country-wide shutdowns. Things were even more dismal for the […]

19 May 2021

Customer Experience

As your business overcomes digital transformation challenges, make sure you have a tangible access plan to drive success.

Digital Transformation Challenges: Creating Your Action Plan

The pressure is on for businesses of every size to stay competitive, build resiliency, and provide a good customer experience. Small businesses face even greater challenges than large corporations as they have fewer resources—specifically, shortages of talent in digital skills, resistance to change, and insufficient budgets. The failure to overcome digital transformation challenges will have […]

17 May 2021

Tech

Knowing the how a predictive dialer can help you vs an auto dialer is crucial for growing your business properly.

Predictive Dialer vs Auto Dialer: What You Need to Know

Using a predictive dialer or an auto dialer in place of manually dialing calls is like the difference between walking to work or taking a high-speed commuter train. You get to your destination a whole lot faster. There’s no time wasted looking up phone numbers or punching them in. Sales and support agents don’t have […]

14 May 2021

Call Center

Small businesses that invest in digital transformation will be more responsive and agile

Why Small Businesses Need to Accelerate Their Digital Transformation

In the early days of digitalization, companies that were pacesetters quickly learned that accelerating digital transformation gave them a competitive advantage. Digital tools are easy to integrate and they’re user-friendly. What’s more, they’re affordable and cost-effective. Despite the advantages of implementing digital tools, many small businesses are lagging behind in hopping on board with digital […]

12 May 2021

Best Practices

The digital tools your team uses are important, make sure you are using the best ones to provide an optimal customer experience.

Best Digital Tools to Improve the Customer Experience

In the current market environment, customers have a lot of clout. They don’t just want a good experience, they expect it. To that end, it’s crucial for companies to provide the best possible experience across the entire customer journey. In today’s environment, this is now only possible by using the right digital tools. A good […]

10 May 2021

Tech

Packet loss is important because it impacts the overall phone call quality.

Phone Call Quality & Packet Loss: Why They're Related

Cloud phone systems utilize VoIP (voice over internet protocol) technology to transmit calls over the internet. That sounds simple enough, and it all happens within seconds. These split second interactions are what actually determine your phone call quality. While it’s all pretty quick and straightforward on the front end, things are far from simple on […]

5 May 2021

Tech

A CTI integration in Salesforce gives your business teams access to customer data so that they can provide a better customer experience.

Leveraging a CTI Integration in Salesforce

CRMs have become a staple of small businesses. A computer telephony integration (CTI) offers your company more functions and capabilities than a simple, on-site customer relationship management system (CRM). Any organization that experiences a high volume of incoming phone calls or whose sales and support teams make lots of outbound calls will improve efficiency dramatically […]

3 May 2021

Partnerships

With the right call routing, you can provide your team the most optimal customer experience.

Call Routing: What Is It & How Does It Work?

When a customer calls in, gets routed directly to a skilled representative, and receives help immediately—it’s a great day. Call routing eliminates your customers’ pain points of waiting on hold for long periods and being transferred multiple times. Customers can take care of their business quickly and get on with the rest of their day. […]

30 April 2021

Call Center

By using a business phone app, your calling teams can provide a better customer experience by being more accessible.

Business Phone App: Why Your Business Needs to Upgrade

With so much evolution in the marketplace, small businesses need the ability to be flexible and agile. That’s challenging to do when you have limitations because of a legacy landline phone system. Given today’s business climate, it’s fair to ask whether a modern phone system that works with business phone apps is a better choice. […]

28 April 2021

Tech

Computer Telephony Integration: 12 Ways It Improves Customer Experience

This article was originally published November 4, 2016 and has since been updated Happy customers are loyal, and they’re glad to tell others when they’ve had a good customer experience with one of their favorite brands. With lots of competition in the marketplace, small businesses have to pull out all the stops to cater to […]

26 April 2021

Call Center

The Aircall data sync with HubSpot Operational Hub drastically improves how organizations approach data management and the performance of their teams.

3 Benefits of a Data Sync Between Aircall and HubSpot

The right data at the right time makes a world of difference for your sales and support agents — that is, when they can find it easily. But when a customer’s email address is recorded in one program and their phone number in another, it’s not an efficient way to serve customers. Data is the […]

22 April 2021

Partnerships

Skill-based routing is an essential component for your business phone system and you sure ensure your phone provider can provide one.

Skill-Based Routing: Best Practices to Drive Call Center Success

Nothing frustrates customers more than being passed around from one sales or support agent to the next having to repeat their concern over and over again. With the benefit of skill-based routing, you can leave that issue in the past. There are a variety of ways to set up a phone system to route customer […]

21 April 2021

Call Center

By using one of Aircall's CRM phone integrations, you can drastically improve your customer experience by providing your calling teams with more upfront information.

The Benefits of Aircall's CRM Phone Integrations

Customer experience plays a major role in the success of your business. To deliver a good customer experience, your sales and support agents must continually build relationships with every customer interaction they have. It feels good to have an interesting, enjoyable conversation with another person. In business, it’s a great way to get better acquainted […]

19 April 2021

Tech

SaaS software provides the right flexibility for your teams that it will inevitably help each your sales and support teams better sync with each other.

How SaaS Software Can Help Sync Your Sales & Support Teams

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. The acceleration of digital transformation means it’s possible for different business tools to work together seamlessly better than ever before, giving you a fully-contained digital […]

16 April 2021

Tech

Use these 12 reasons to help determine why a CRM phone integration will help improve your customer experience.

12 Reasons a CRM Phone Integration Improves the Customer Experience

Customers normally have higher expectations when contacting a brand today than they did a decade ago. How can you keep raising the standard of your customer experience in line with these heightened expectations? By knowing who your customers are, what they want, and how to give it to them. Customers will always pay attention to […]

12 April 2021

Customer Experience

SMS business text messaging adds versatility to your business teams by giving them another channel to connect with customers.

SMS Business Text Messaging & Creating More Versatile Teams

SMS business text messaging was a little slower to catch on than texting for personal use. Fortunately for businesses, technology has advanced to a degree that SMS text messaging for business is now a valuable tool. In fact, various departments within your business have opportunities to leverage text messaging to streamline their operations and make […]

7 April 2021

Tech

Page 3

10 Best Practices to Develop Your Digital Transformation Framework

10 Benefits of Human-Centered Design

Buckle Your Seat Belt: Travel Season is Back, Are You Ready?

Digital Transformation Challenges: Creating Your Action Plan

Predictive Dialer vs Auto Dialer: What You Need to Know

Why Small Businesses Need to Accelerate Their Digital Transformation

Best Digital Tools to Improve the Customer Experience

Phone Call Quality & Packet Loss: Why They're Related

Leveraging a CTI Integration in Salesforce

Call Routing: What Is It & How Does It Work?

Business Phone App: Why Your Business Needs to Upgrade

Computer Telephony Integration: 12 Ways It Improves Customer Experience

3 Benefits of a Data Sync Between Aircall and HubSpot

Skill-Based Routing: Best Practices to Drive Call Center Success

The Benefits of Aircall's CRM Phone Integrations

How SaaS Software Can Help Sync Your Sales & Support Teams

12 Reasons a CRM Phone Integration Improves the Customer Experience

SMS Business Text Messaging & Creating More Versatile Teams

Solutions

Product

Features

Resources

Company