The traditional on-site contact center worked well enough for its time, and now, contact center as a service (CCaaS) is a modern solution that fits the pace and scope of today’s marketplace. CCaaS works just as well for SMBs as for large corporations because of the many benefits it provides. In fact, one of the […]
If you’re not already familiar with it, cloud phone SMS, also known as texting using cloud phone numbers, is one of the more recent players in the business communications arena. Emails and phone calls will always have a proper place in sales and support operations, and cloud phone SMS is a nice complement to those […]
Cloud phone SMS, commonly known as texting, is a popular form of communication in our daily lives, and it’s now breaking great barriers in the business world. Why do people like texting so much? We live in a world where we’ve come to expect convenience and freedom. Whether you’re doing business or chatting with a […]
Financial services are intangible, and as such, they can be challenging to sell and support. Unlike a physical product, you can’t see them or hold them in your hand. Also, a lot of people find the nuances of financial services difficult to understand. People tend to pay more attention to financial services when they receive […]
The process for developing a B2B sales prospecting strategy is vastly different than what many long-time salespeople grew accustomed to over the span of their careers. Something that hasn’t changed is that sales prospecting is still an important and necessary part of B2B sales growth. To be successful in B2B sales, you must recognize that […]
If your company made the leap to develop distributed teams in recent years, you’re surely realizing the benefits of using the distributed team model. Once distributed teams are in place, you may find that your workflows are more efficient, your business is growing, and it’s time to scale. Whether it’s the right time to scale […]
The B2B sales cycle is a time-consuming process that involves multiple parties, including procurement specialists, buying committees, and other stakeholders. Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. Advancements in digital technology can assist your sales teams greatly. Today, you have many […]
If your marketers and salespeople are continually at odds with each other and neither department is as productive as you’d like them to be, it signals a time to review the strength of your sales and marketing alignment practices. Improving the alignment between your sales and marketing teams will benefit your business overall, and it […]
It’s not always possible to know the technology behind how software programs work. However, many of the software programs you use on a daily basis rely on open API technology. Why? In short, it’s because it simplifies the process of integrating multiple software programs. An open API is a valuable type of technology for developers. […]
Cloud-based business tools must work together in an intuitive and seamless way. Aircall is committed to working with our customers and partners. Our goal is to create an integration-laden environment that businesses can trust. Improvements in HubSpot’s integration in the Aircall’s ecosystem gives call centers greater efficiency and productivity when using both programs together. A […]
Your customer support teams are experts at answering questions, responding to complaints, and providing your customers with helpful information. Support team members are the face of your company in supporting customers so you can be sure they’re satisfied with your products and services. The customer experience has great value because it creates loyalty in your […]
Do you remember the excitement you felt as you planned your sales strategy for 2020? Only months later, COVID-19 had changed everything, sending you back to the drawing board to revisit how digital tools could help your company survive an unprecedented pandemic. Business needs and market forces always drive the need for digital tools, but […]
What’s the difference between distributed teams and remote teams? If they’re both virtual teams, doesn’t that make them the same? In a word, no. Distributed teams and remote teams are different by definition. However, they do share some important pros and cons. Advancements in technology have given businesses the ability to set up distributed teams, […]
Customer service and customer experience are both essential components of a successful customer journey. While the terms are similar and they are closely related, they aren’t interchangeable. Up until fairly recently, the term customer service was more familiar to most people. When you think of a direct communication or interaction between one of your brand […]
Customer support mistakes can happen even when call center agents have the best of intentions. A host of things can contribute to customer support mistakes. Poor customer feedback signals the need for call center agent onboarding, targeted training for current employees, and ongoing monitoring. Having the wrong digital tools might also be contributing to customer […]
VoIP technology is a modern and reliable way to run a business phone system. However, VoIP integrations is what really sets apart the essential business tools from traditional services. VoIP stands for voice over internet protocol. Essentially, VoIP communication makes it possible to transmit voice communication over the internet. A VoIP phone system is primarily […]
Recruiters and HR professionals know, finding and retaining the right talent isn’t an objective science. It requires going beyond what’s merely on one’s resume and uncovering passion, intent, and personality. Central to learning these “intangibles” is seamless and regular communication. And when it comes to truly learning about a candidate (especially for an initial screening), […]
A great customer experience is required for today’s businesses, and customer support as a service (CSaaS) brings the right people and processes together to help you deliver best possible customer support to your customers. Your call center agents are on the frontline every day, helping your customers resolve issues quickly and effectively to drive customer […]
The phone system for modern business
