When it comes to running a successful business, growth is inevitable. It’s a surefire sign that you’re doing things right, providing a high standard of customer service quality, and delivering a product people want. But for some companies, scaling can be scary. When everything is going so well, it feels like the last thing you […]
Recruiters and HR professionals know that finding and retaining the right talent isn’t an objective science. It requires going beyond what’s shared on a resume and uncovering a candidate’s true passion, intent, and personality. Seamless and regular communication is key to learning more about a candidate (especially for initial screenings), and phone calls are still […]
If the past few years haven’t convinced your company to invest in a virtual phone system, this article will. Bring your business into the 21st century with a cloud phone system and leave outdated landlines in the past. With teams spread across the globe, “the office” doesn’t hold the same appeal. For employers, this shift […]
Technology has completely transformed the way we do business. Whether it be through data-driven forecasting, automation, or the growth of eCommerce, the way companies operate is drastically different than it was 10 years ago. So how do businesses compete in this fully digitized world? By investing in revenue operations, better known as RevOps. Let’s dive […]
Trust is the fuel in the motor of relationship marketing: If it’s missing, nothing works. That’s why a positive customer journey starts with a well-conceived lead-nurturing and follow-up process. If you go beyond merely addressing prospects and successfully build a personal relationship with them, it’s only natural for contact quality to improve. Above all, this […]
We all know the importance of using data to make strategic decisions. But Aircall customer AgriWebb took it to the next level to create a lasting impact for farmers—while doubling their outbound call volume in the process. In our Customer Story, we spoke to Josh Collins, AgriWebb’s Head of Customer Success, to gain a deeper […]
Having fast and easy access to data is a real game changer: It provides your teams with precise information about the impact of their strategies. The right technology and the right sales acumen will make your sales team unstoppable. We’ve got a lot of experience helping SDR managers understand their team’s performance through numbers, so […]
NEW YORK, NY, July 19, 2022, 2 a.m. ET – Aircall, the business phone system, today announced that Michael Haske will join the company as Chief Executive Officer (CEO) effective September 2, 2022. Haske, previously the President and Chief Operating Officer at Paylocity, will succeed Aircall CEO Olivier Pailhes. Pailhes co-founded Aircall in 2014 and […]
Agility is key for any successful business. It means you can deliver knockout experiences to your customers while recruiting prospects and setting yourself up for success. But a pesky issue can put it all at risk: growing ticket volume. Whether you’re handling an intro call or putting the final touches on a sale, resolution time […]
Most businesses focus on acquiring new customers to make more sales. That’s what’s required for any business to continue operating and growing. However, most human beings don’t enjoy being sold to. The world has moved on from the hard sell and avoids salespeople who are too pushy. So how can you adapt if you want […]
Now that you’ve learned how we use Airbot to help Aircallees focus on high-value tasks instead of losing time on tedious ones, we also wanted to share how we enable PMs and QAs to implement commands to automate some of their tasks. Among them: pull request review summaries, a changelog generator, and release candidate criticality. […]
Experts agree: It pays to prioritize the customer experience. So what if we told you that analytics could be the secret ingredient you’re missing? To help you craft a seamless CX journey from start to finish, we’re taking a look at how to unlock the benefits of customer experience analytics, what this means for your […]
As we hit the $100 million ARR milestone, co-founders Olivier Pailhes and Jonathan Anguelov share a reflection on the past eight years and what’s to come. We’ve decided to open our books, YES, you read right: We are making Aircall revenue public! We believe that in these uncertain times, our customers, prospects, and partners deserve […]
The connected business phone joins a rare breed of businesses, only 8 years after its creation. One year after reaching a $1bn valuation and six years after its 1st million dollar ARR, Aircall reaches centaur status with $100m ARR (State of the cloud report 2022 – Bessemer Venture Partners). Key success factors include: strengthened partnerships, […]
In May 2022, Aircall commissioned global market research company Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential financial impacts of switching to Aircall’s cloud-based phone system. After conducting customer interviews and building a composite organization, Forrester found that companies experienced a combined ROI of 373% over three years due […]
At Aircall, we believe in bringing value to voice–and that starts by listening to our employees and team members. Everyone at Aircall, irrespective of their origins, identity, background, and orientation, not only has a place in our company but a seat at the table—and the equal opportunities to develop and thrive. We make it our […]
For people who regularly use Aircall, you might have noticed we recently released a brand-new version of our dashboard. We’ve faced obstacles and surprises along the way, but it’s safe to say that we’ve learned a lot on this journey. Working on a similar project? We hope our insights and processes can help. Keep reading […]
Do you know what really motivates your sales reps? You might think it’s an easy answer: money. But it’s not that simple. Sales reps generally fall into two categories—or somewhere in between. Understanding what motivates each of your sales reps is the key to unlocking their best performance. The illustration below shows You-kai Cho’s interpretation […]
The phone system for modern business
