Since the early 2000s, NPS has quietly revolutionized the world of business. A business’s NPS is a single number that offers a way for organizations to measure customer experience and predict growth. So how does it work? Calculating an NPS is simple. Customers are asked a single question: to rate, using a 0–100 or 0–10 […]
At Aircall, we recently migrated from Bitbucket to Gitlab. At the same time, we also decided to get away from Circle CI to run self-hosted Gitlab CI runners managed by our SRE team. This move resulted in the migration of 6 pipelines and 19 jobs for Gitlab CI. In this post, I will share some advice that I […]
Creating memorable experiences for prospects and customers alike is perhaps the most underrated resource of a sales team. Last year, 41.2% of salespeople agreed that the phone is still the most effective sales tool at our disposal. And with so much relying on a call, it makes sense for these conversations to be as meaningful […]
91% of consumers say that a positive customer service experience leaves them more likely to make another purchase. Put simply, putting customer satisfaction at the center of your sales processes is a powerful business asset. We all know what being the focus of someone’s attention feels like. When this is fostered between your support team […]
Remember how you felt the last time a new colleague remembered your partner’s name or paid for your coffee? How about when someone complimented a presentation you gave or the last time your manager gave you a company-wide shoutout on your performance? No matter how small these moments may seem, they can make a major […]
From using new technologies to improving your conversation, there’s always room to develop your sales approach. And not only is learning an ongoing part of mastering the sales craft, but it’s also central to scaling a high-performing sales team. Here we show you how professional development can help you successfully scale your sales operation. The […]
There are plenty of articles about the relevance of customer satisfaction to sales teams. We’ve even written a few ourselves! To dive into this topic even further, we hosted a special webinar on it. Watch the recording today to see the highlights. Customer satisfaction is an important metric and can go a long way to […]
When considering how to upgrade your sales process, start by focusing on your product value. Value-based selling might sound simple, but it can easily be lost in the sales journey. Sales teams are there to sell, of course, but that doesn’t mean they should ever lose sight of the value of what they’re selling. Unless […]
To fuel the future of voice, HubSpot is making a strategic investment in Aircall, its #1 most installed telephony partner. This funding complements our shared customer-centric missions of delivering best-in-class technology paired with outstanding customer experiences for small and medium businesses. We’ve been building richer conversations together since 2016—and this partnership expansion is just one […]
Few teams face the level of competition that salespeople do. In an era of globalized business and instant digital connection, every potential customer has untold options at their fingertips. For salespeople, that means delivering a standout customer experience is essential. And, one of the most powerful ways of doing this is by creating a personalized […]
When you search “cold calling guide” on Google, you see 116,000,000 results. Cold calling, it turns out, is not dead. It is alive and well and still in high demand. This disproves the many articles proclaiming that cold calling is dead. Another quick search and you will find industry leaders, such as Dmitri Akhrin, president […]
Strong sales teams are always iterating their lead nurturing process. It’s not enough to just create a strategy and hope for the best—it only works if you continue to improve and tweak it based on what’s working and what’s not. That’s why we collaborated with Teamleader to gather the latest tips and best practices for […]
Call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees are better able to focus on the customer. Aircall’s cost-effective call management solution is a cloud-based VoIP service that unifies […]
Successful outbound calls are equal parts art and science. That’s because an emotional connection with customers is just as important as having the right data to back up a pitch. Here are our top tips for creating an outbound calls strategy that sets your team up to hit targets and build meaningful partnerships. Create a […]
Pipedrive was created to add an extra level of intuition and usage to the typical CRM system. Unlike most CRM systems, Pipedrive was developed by the salespeople who use it most. They created a system that meshes with your sales method and sales team to produce the best results. How Does It Work? Pipedrive put […]
Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. Businesses typically rise to the top when they offer the types of products and services that people want. But warning: This doesn’t mean […]
In 2022, the days of the long sales lunch are coming to a close. After decades of technological innovation and two years of pandemic disruption, closing a deal today is about so much more than picking up the tab. This is clearer now than ever, with 64% of sales leaders who transitioned to remote selling […]
In the last three years, a lot has changed in terms of telephony. Analog and ISDN connections are disappearing, the number of VoIP connections is increasing, and video calls are enjoying unprecedented popularity. Considering the recent developments in the industry, companies have every reason to be excited for 2022: From now on, you can benefit […]
The phone system for modern business
