Recording and reviewing calls can give sales and customer support teams access to a wealth of information. Companies can use it to assess how well their team handles customer calls...

Yasmeily Toledo PerdomoNovember 3, 2023

8 Minutes

Sales

Leaders are likely to see value in AI, while junior employees are likely to feel threatened. We explore how businesses can unite around AI’s positive impact....

Steph SmithOctober 5, 2023

7 Minutes

Customer Experience