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manager and agent talking about customer service experience
What is Customer Service Experience

Customer service and customer experience are both essential components of a successful customer journey. While the terms are similar and they are closely related, they arent interc...

Nicholas PriceDecember 2, 2020
10 Minutes
Customer Experience
Use these tips to train ecommerce call center agents
Best Practices for Training eCommerce Call Centers

Would it be worth your while to establish and develop a top-quality eCommerce call center if it meant an increase in sales and revenue? The 2017 Global Customer Experience Benchmar...

Nicholas PriceNovember 4, 2020
10 Minutes
eCommerce

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