The 5 Best Business Phone Systems for the Gold Coast

Need a connected business phone for the Gold Coast? Find out why Aircall is the best communication solution for you.
finding a business phone system in the Gold Coast

Business phone systems in the Gold Coast have made an impressive shift away from traditional telephone systems. Is your business phone a part of the move, or are you already maximising productivity and profitability? Compare your current phone solutions with our top five and see whether it's time to rethink your business phone system. 

What Is a Business Phone System? 

If your business communicates internally or with clients, you probably use a business phone system. These systems refer to the workplace's telephone network (or lack thereof). 

As more Gold Coast businesses ditch the plain old telephony system, most gravitate towards PBX as the next business phone system of choice.

PBX (private branch exchange) systems were the pioneers of freeing businesses from old-school telephony. But as the first PBX phone technology emerged in the mid-20th century, their capabilities keep companies from leveraging current technology.

Is a PBX phone system right for your business? What’s the alternative? We believe it’s the newer, more sophisticated, efficient and affordable cloud-based VoIP business phone system

Why Do You Need a Business Phone System in Gold Coast?

By June 2021, Australia’s Gold Coast reported 71,409 registered businesses. 

The City of Gold Coast proudly drives leading digital and business investment programs to establish the city as the fastest-growing economy in Australia. How? By adopting cutting-edge telecommunications technologies. 

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These cutting-edge technologies are no other than our one and only cloud-based VoIP. Apart from the array of benefits of switching to VoIP, small businesses that have made the switch report the following:

As the benefits of cloud VoIP stack up, so do the reasons your business needs to upgrade. But how do you start the process of switching to a new business phone system? First, we need to understand which features to prioritise.

Top Qualities of a Gold Coast Business Phone System

When it comes to phone system features, they all work together to perfect the quality of the call while maximising workflow efficiency and profitability.  

Your core call features should enable productivity, growth and a higher lead conversion rate depending on your business needs. 

Essential business phone system qualities for businesses in the Gold Coast include: 

Industry-leading technology

Information communication technology is one of the fastest-growing industries in the Gold Coast. This means businesses struggle to keep their competitive edge in the digitised economy. The right business phone solution should include leading-edge features and technology, such as power dialers, real-time analytics, IVR, an app ecosystem and 100% cloud-based solutions. 

Global reach and IT security

The Gold Coast has an abundance of health and medical infrastructure. One of these monumental hubs is the Gold Coast Health and Knowledge Precinct. 

The precinct is home to global businesses, the Gold Coast University Hospital and Griffith University. Needless to say, exceptional communication systems are pivotal in day-to-day responsibilities. 

The right business phone system should enable effortless international communication and strong security standards to ensure compliance with all needed federal health laws and privacy frameworks. 

Peak Productivity

As Australia's upcoming fastest-growing economy, Gold Coast's businesses need phone systems that can catch up and scale their business and enable sustainable productivity and profitability. How? Through exceptional productivity features. Features that should catch your attention are click-to-dial, desktop notifications, call tags & disposition codes, custom filters, call whispering and an intuitive dashboard. 

Seamless Integration

When it comes to the overall efficacy of your business phone system in Gold Coast, the benefits of connecting your business tools to your phone play a vital role. 

Third-party integrations ensure continuity throughout all work processes, improving efficient workflow and productivity at no additional cost. 

Speaking of costs…

What Is the Average Price for a Business Phone System in Gold Coast?

When establishing a budget for the right Gold Coast business phone system, there are varying influencing factors to consider in terms of pricing. Some prices may differ due to: 

  • The number of users

  • Additional hardware costs

  • Included features

  • Additional training required

  • The growth capability of the system

But after comparing the top five phone solutions for Gold Coast businesses, starting rates for feature-filled packages range from $23 to $43. 

If you are still puzzled about how to choose the best VoIP provider for your business needs, here’s a look at our top five picks for the Gold Coast to get you started. 

The 5 Best Business Phone Systems in the Gold Coast

We back our confidence with results, which is why our cloud-based VoIP business phone system ranks highest on our list. But to keep a level playing field, we’ve compared it to a few of our favourites so you can make an informed decision. 

1. Aircall 

Our 100% cloud-based call centre software includes all the priority features in our basic package. Our customer-centric approach makes it the ideal choice for sales leaders who want to upskill their call reps, increase customer satisfaction and boost call volume. In addition to our 100+ integrations, Aircall includes real-time analytics and everything you need to navigate data on one intuitive platform.  


Apart from our Aircall’s call centre, coaching and collaboration features, it also works by using a power dialer. A power dialer is renowned for improving call quality and boosting outbound call volume. 

Additional features include

  • 99.95% uptime

  • Unlimited calls and texts (domestic, international, internal, inbound and outbound)

  • Zero hardware required

  • Voicemail to email

  • Interactive voice response

  • Call conferencing

  • Real-time call monitoring

  • Call recording

  • API developer support and VIP priority hotline

  • Seamless third-party integration


Salesforce, Zendesk, HubSpot and Pipedrive are proud Aircall integration partners.

In addition to those mentioned above, Aircall includes one of the largest app ecosystems with hundreds of integrations.


Aircall’s flexible pricing includes a customisable option to fit specific business needs. The basic plan starts at $30. 


4.3 / 5 based on 303 reviews [Capterra Aus

2. Google Voice 

Google Voice is a good choice for freelancers or solopreneurs looking for an affordable and easy-to-use basic business phone system in Gold Coast. 


  • Unlimited calls to the United States from any country

  • Free local numbers

  • Basic activity reporting

  • Call forwarding 

  • Voicemail to email


Integrations are limited to Google Workspace, as Google Voice is an extension of Google Suite. Although this provides little flexibility, it's a fair foundation for freelancers who rely heavily on apps such as Google Drive, Calendar and Gmail. 


Users can choose from three monthly packages, starting at $10 per user.


4.5 out of 5 based on 286 reviews [Capterra Aus

3. GoToConnect

GoToConnect is a unified communications platform. That means that the business phone system includes multiple types of media communications. This includes video, messaging and phone solutions. 


  • Auto-attendant

  • Custom dial plans

  • Free international calls (to over 50 countries)

  • Smart call routing

  • Call queues 

  • Ring groups


GoToConnect includes various popular and easy-to-add integrations such as HubSpot, SalesForce, Microsoft Teams and Google calendar. 


The premium plan (our preferred choice) starts at $43 per user per month. 


4.5 out of 5 based on 615 reviews [Capterra Aus

4. 8x8 Express

Like Google Voice, 8x8 is a good fit for small businesses and freelancers. Although the express business phone system in Gold Coast is limited in terms of scalability, it offers a sound doorway into the world of cloud-based phone services. 


  • Unlimited AU calls (premium plan only)

  • Unlimited video conferencing

  • Call management

  • Auto-attendant

  • Team messaging

  • Voicemail to email


Basic plan integrations include Microsoft 365 and Google Workspace. 


The express plan starts at $15 per user per month.


4 out of 5 [Capterra Aus]

5. Nextiva

Nextiva includes multiple communication types on one platform, making it another unified communications system (UCaaS). Although Nextiva requires users to purchase or use existing VoIP hardware, its features still include some key VoIP benefits. 


  • Number porting

  • Voicemail

  • Unlimited domestic calls

  • Mobile device compatibility

  • HIPAA-compliant internet fax


Nextiva offers popular third-party integrations, allowing users to connect with platforms such as Zendesk, Google contacts, Netsuite and Microsoft 365.


Users can choose from three fixed plans. There is also an option to bill annually, which reduces the starting costs to $23 per user per month. 


4.1 out of 5 based on 195 reviews [Capterra Aus

How to Choose a Business Phone System

It’s easy to define the core benefits of each business phone system in Gold Coast. But the key differentiator between them should be how they impact specific business needs. 

What’s the best phone system feature for call centres?

Customer-centric. Look out for features that will enable better customer engagement and provide intentional coaching tools to ensure peak performance and customer satisfaction. 

What’s the best phone system feature for small businesses? 

Cost-efficiency. Small businesses report reducing costs by 40% to 80% after switching to cloud-based VoIP. Consider your provider's overall cost-effectiveness and its impact on increasing business.

What’s the best phone system feature for remote businesses? 

Autonomous. The right business phone system should create a truly autonomous workplace. This enables employees to utilise the needed tools and support to improve their workflow and navigate the systems confidently and with ease. 

VoIP services in Gold Coast, and Other Cities in Australia: We’ve got you covered

Aircall's VoIP phone system is available in Gold Coast, and other cities in Australia, including:

An Easy Call

Ultimately, you don’t have to be an industry expert to choose the ideal business phone system in Gold Coast. Instead, simply follow our in-depth guide on how to compare cloud phone systems.

Alternatively, test Aircall for yourself while you decide—we’d love to have you. 

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