The Top 8 Business Phone Systems in Sydney

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A Business Phone System Overview
Why You Need a Business Phone System in Sydney
Top Business Phone Features Sydney
Comparison of the 8 Best Business Phone Systems in Sydney
How to Choose the Right Business Phone System for Your Business
VoIP services in Sydney, and Other Cities in Australia: We’ve got you covered
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Business phone systems have found their foothold in almost every business in Sydney. The options are plentiful and range from clunky desk phones to some of the best business phone systems to date.

As the capital of Australia’s digital and information communication technology (ICT) industries, the city hosts the most prominent startup hub in the Southern Hemisphere. The hub includes 600+ multinational companies, including Amazon, Google and Microsoft.

But does the bustling, tech-driven metropolis cater to the needs of SMEs, and is there a way to ensure that your business phone system meets all the requirements to scale your business, leverage technology and maximise your profit? We’ve got the answers.

Before we dive into the top business phone providers, let’s recap what you need to know about business phone systems.

A Business Phone System Overview

A business phone system is a network of multiple telephone lines. This interconnected network combined with industry-specific features improves your telephony system's quality, efficiency and profitability.

Why You Need a Business Phone System in Sydney

Cloud-based business phone systems, also known as hosted VoIP phone systems, set the new standard for business telephony. 61% of businesses switch from traditional phone lines, and the odds may not be in your favour if you’re not a part of that statistic. In an age where digital transformation separates the good from the exceptional, sticking to tried-and-tested processes is damaging and difficult to justify.

Apart from modernisation, another reason impacts the shift from a POTS (plain old telephone system) to VoIP: money.

On average, businesses that switch to a VoIP business phone system experience up to 30% to 50% cost savings. This cost-effectiveness (plus an increase in productivity) makes hosted VoIP business phone systems difficult to beat.

But how do you know which phone system provider is right for your business?

Top Business Phone Features Sydney

Each business phone system should cover essential features that increase each call's quality, efficiency and informational value. These are nonnegotiable and a standard of any sound business phone system in Sydney.

As you look for a voice solution that meets your needs, keep an eye out for these core features.

Third-party integrations

Seamless integrations with third-party tools are essential. It unifies your business phone system and other internal processes. Smooth integrations also ensure that you can manage essential information in one place and streamline your workflow.

A unified communications system (UCaaS)

With UCaaS, sometimes less is more. This feature largely depends on what your business is looking for. Is an array of communication functionalities essential, or would you like to focus on one thing and one thing only?

Most modern business phone systems in Sydney include UCaaS. UCaas is access to instant messaging, email, voicemail, video and voice—all in one place.

Ease-of-use

Ultimately, a business phone system in Sydney is only as beneficial as its ease of use. Here are some questions to ask as you review your options:

How disruptive is the installation process?
Can the solution easily integrate with other business tools?
How quickly will you see results?

Global reach

If your business is looking for a business phone system in Sydney, the system’s reach and agility are priority features. They enable communication through multiple lines and countries. But that doesn’t mean you can’t benefit from some local support. Aircall has offices based in Sydney to support you whenever you need us.

Mobile compatibility

Besides cloud-based capabilities, your business phone system should provide you with as much flexibility and mobility as possible. Sydney's best business phone systems should allow you to make calls from anywhere.

Comparison of the 8 Best Business Phone Systems in Sydney

If you prefer to weigh your options and see how they compare, you’re at the right place. Let’s look at Sydney's top eight business phone systems—ranked and rated for your convenience.

1. Aircall

Aircall is easy to use, offers industry-leading features and has built one of the largest app ecosystems for integrations. But apart from that, the real value is in its ability to transform productivity and profitability through its 100% cloud-based VoIP business phone system. No hardware, no hassle.

Aircall Features

Our industry-leading features ensure that businesses have the best that telephony offers, all supported by an intuitive and easy-to-use interface.

Other key features include:

Core call features (IVR, call conferencing, real-time call monitoring, call recording, voicemail to email)
Make calls in 100+ countries
Unlimited domestic outbound calls plus unlimited inbound and internal calls and texts (except toll-free)
Live feeds and custom analytics
In-house customer service (including API developer support and priority hotline for custom plans)
Power dialer
Cloud-based VoIP
Mobile and desktop apps
Call whispering

The ideal user

Aircall is ideal for enterprises that want to scale their call centre. Many businesses choose Aircall because of its unique capabilities of improving call agent performance and workflow.

Integrations

Aircall hosts 100+ integrations. This includes your CRM software, help desks and APIs. Popular Aircall integration partners include Salesforce, Zendesk, HubSpot and Pipedrive.

Price

Aircall offers three monthly plans that start at $30 per user. The highest-tier plan is customisable to match your specific company needs.

Rating

4.3 / 5 based on 303 reviews [Capterra Aus]

“Aircall is a great tool in that we can have it on all our devices. It’s integrated really nicely with all the tools that we use, so no calls or text messages slip through the cracks,” says Humanitix Head of Growth Michael Shaskey.

2. CloudTalk

CloudTalk is a cloud-based phone solution with roughly 70 features and 25+ integrations.

Features

Unlimited intra-company calls
Voice and text channels (unfortunately excluding live chat and video calling)
Automated call distribution
Custom reporting

The ideal user

CloudTalk offers discounted VoIP services for non-profit organisations that fit specific criteria.

Integrations

CloudTalk integrates with 25+ software programs. It also allows easy integration with eCommerce, CRMs and help desk tools.

Price

CloudTalk’s basic plan starts at $25 per user per month (billed annually).

Rating

4.4 out of 5 [Capterra Aus]

3. Nextiva

Nextiva is a unified communications system with a virtual phone system with a free auto-attendant.

Features

Unlimited domestic calls
Fax
Voicemail
Auto attendant
Collaboration

The ideal user

Nextiva is ideal for businesses that don’t require custom packages. Its basic plan is a good option for organisations expecting some growth without needing a comprehensive plan.

Integrations

Nextiva allows third-party interactions of your existing tools. Though not as many options as alternative business phone systems in Sydney.

Price

Rates start at $23 per user per month (if billed annually).

Rating

4.1 out of 5 based on 195 reviews [Capterra Aus]

4. RingCentral

RingCentral MVP is a unified communications platform. It includes multimedia communication such as messaging, video and phone solutions.

Features

Free video conferencing tool
Call recording
Number porting
Fax
Visual voicemail
CRM integrations

Price

Prices start at $19.99 per user per month.

Rating

4.1 out of 5 stars based on 255 reviews [Capterra Aus]

8. 8x8 Express

8x8 Express targets micro-businesses, freelancers and sole traders. Their express option offers a welcome alternative for small businesses looking for affordable and small-scale business phone systems in Sydney.

Features

Auto-attendant
Team messaging
Voicemail to email
Advanced call management
Unlimited domestic calling
Unlimited video donferencing
Audio/video conferencing for up to 100 participants

The ideal user

Micro businesses, freelancers, local shops and entrepreneurs.

Integrations

Microsoft 365 and Google Workspace are the standard 8x8 Express integrations.

Price

The express plan starts at $15 per user per month

Rating

4 out of 5 [Capterra Aus]

How to Choose the Right Business Phone System for Your Business

If you choose a business phone system in Sydney, remember that you know your business best. So pinpoint your business needs and see whether it aligns with the business phone system provider’s core features.

"We examined a bunch of providers, and Aircall was the only one that allowed us the flexibility to customise our customer service needs based on our business practices."
⏤ Anton Zillberberg, CEO and Founder at QuickStay

If you’re still on the fence about how business phone systems in Sydney relate to your specific industry, we’ve listed a quick Q&A based on typical Sydney-based businesses.

What’s the best business phone system for call centres in Sydney?

Intentional. The best business phone systems in Sydney for call centres should include features intentionally designed to improve the performance of your call reps.

Look for integrated coaching tools and analytics features to aid coaching, scalability and profitability.

What’s the best business phone system in Sydney for small businesses?

Straightforward and affordable. Small businesses that switch to cloud-based VoIP benefit from reduced phone-related costs by 40% to 80%.

What’s the best business phone system in Sydney for remote businesses?

Mobile and flexible. A cloud-based phone system and other software programs give your SMB the tools to create a truly autonomous workplace. We’ve seen that flexibility is beneficial and crucial for businesses that want to survive.

VoIP and its ability to connect a business with a global network is a feature that becomes the pivot towards successful communication management.

What are the best business phone systems in Sydney for banks?

Secure. Did you know Sydney is the location of choice for the headquarters of 60 out of 64 banks in Australia?

When choosing the right business phone system in Sydney for banks, above all else, security comes first. So insist that your business phone solution partners with technological security infrastructure.

Aircall’s technological partnership with AWS offers global coverage, reliability & security to Aircall users. Here’s all you need to know about Aircall security.

VoIP services in Sydney, and Other Cities in Australia: We’ve got you covered

Aircall's VoIP phone system is available in Sydney, and other cities in Australia, including:

The Next Move Isn’t a Tough Call

The right decision shouldn’t leave you with any doubts. Try and compare Aircall for yourself and see if it lives up to your expectations. Try our free demo here.