- A Business Phone System Overview
- Why You Need a Business Phone System in Sydney
- Top Business Phone Features Sydney
- Comparison of the 8 Best Business Phone Systems in Sydney
- How to Choose the Right Business Phone System for Your Business
- VoIP services in Sydney, and Other Cities in Australia: We’ve got you covered
- The Next Move Isn’t a Tough Call
Business phone systems have found their foothold in almost every business in Sydney. The options are plentiful and range from clunky desk phones to some of the best business phone systems to date.
As the capital of Australia’s digital and information communication technology (ICT) industries, the city hosts the most prominent startup hub in the Southern Hemisphere. The hub includes 600+ multinational companies, including Amazon, Google and Microsoft.
But does the bustling, tech-driven metropolis cater to the needs of SMEs, and is there a way to ensure that your business phone system meets all the requirements to scale your business, leverage technology and maximise your profit? We’ve got the answers.
Before we dive into the top business phone providers, let’s recap what you need to know about business phone systems.
A Business Phone System Overview
A business phone system is a network of multiple telephone lines. This interconnected network combined with industry-specific features improves your telephony system's quality, efficiency and profitability.
Why You Need a Business Phone System in Sydney
Cloud-based business phone systems, also known as hosted VoIP phone systems, set the new standard for business telephony. 61% of businesses switch from traditional phone lines, and the odds may not be in your favour if you’re not a part of that statistic. In an age where digital transformation separates the good from the exceptional, sticking to tried-and-tested processes is damaging and difficult to justify.
Apart from modernisation, another reason impacts the shift from a POTS (plain old telephone system) to VoIP: money.
On average, businesses that switch to a VoIP business phone system experience up to 30% to 50% cost savings. This cost-effectiveness (plus an increase in productivity) makes hosted VoIP business phone systems difficult to beat.
But how do you know which phone system provider is right for your business?
Top Business Phone Features Sydney
Each business phone system should cover essential features that increase each call's quality, efficiency and informational value. These are nonnegotiable and a standard of any sound business phone system in Sydney.
As you look for a voice solution that meets your needs, keep an eye out for these core features.
Seamless integrations with third-party tools are essential. It unifies your business phone system and other internal processes. Smooth integrations also ensure that you can manage essential information in one place and streamline your workflow.
A unified communications system (UCaaS)
With UCaaS, sometimes less is more. This feature largely depends on what your business is looking for. Is an array of communication functionalities essential, or would you like to focus on one thing and one thing only?
Most modern business phone systems in Sydney include UCaaS. UCaas is access to instant messaging, email, voicemail, video and voice—all in one place.
Ultimately, a business phone system in Sydney is only as beneficial as its ease of use. Here are some questions to ask as you review your options:
How disruptive is the installation process?
Can the solution easily integrate with other business tools?
How quickly will you see results?
If your business is looking for a business phone system in Sydney, the system’s reach and agility are priority features. They enable communication through multiple lines and countries. But that doesn’t mean you can’t benefit from some local support. Aircall has offices based in Sydney to support you whenever you need us.
Besides cloud-based capabilities, your business phone system should provide you with as much flexibility and mobility as possible. Sydney's best business phone systems should allow you to make calls from anywhere.
Comparison of the 8 Best Business Phone Systems in Sydney
If you prefer to weigh your options and see how they compare, you’re at the right place. Let’s look at Sydney's top eight business phone systems—ranked and rated for your convenience.
Aircall is easy to use, offers industry-leading features and has built one of the largest app ecosystems for integrations. But apart from that, the real value is in its ability to transform productivity and profitability through its 100% cloud-based VoIP business phone system. No hardware, no hassle.
Our industry-leading features ensure that businesses have the best that telephony offers, all supported by an intuitive and easy-to-use interface.
Other key features include:
Core call features (IVR, call conferencing, real-time call monitoring, call recording, voicemail to email)
Make calls in 100+ countries
Unlimited domestic outbound calls plus unlimited inbound and internal calls and texts (except toll-free)
Live feeds and custom analytics
In-house customer service (including API developer support and priority hotline for custom plans)
Mobile and desktop apps
The ideal user
Aircall is ideal for enterprises that want to scale their call centre. Many businesses choose Aircall because of its unique capabilities of improving call agent performance and workflow.
Aircall offers three monthly plans that start at $30 per user. The highest-tier plan is customisable to match your specific company needs.
4.3 / 5 based on 303 reviews [Capterra Aus]
“Aircall is a great tool in that we can have it on all our devices. It’s integrated really nicely with all the tools that we use, so no calls or text messages slip through the cracks,” says Humanitix Head of Growth Michael Shaskey.
CloudTalk is a cloud-based phone solution with roughly 70 features and 25+ integrations.
Unlimited intra-company calls
Voice and text channels (unfortunately excluding live chat and video calling)
Automated call distribution
The ideal user
CloudTalk offers discounted VoIP services for non-profit organisations that fit specific criteria.
CloudTalk integrates with 25+ software programs. It also allows easy integration with eCommerce, CRMs and help desk tools.
CloudTalk’s basic plan starts at $25 per user per month (billed annually).
4.4 out of 5 [Capterra Aus]
Nextiva is a unified communications system with a virtual phone system with a free auto-attendant.
Unlimited domestic calls
The ideal user
Nextiva is ideal for businesses that don’t require custom packages. Its basic plan is a good option for organisations expecting some growth without needing a comprehensive plan.
Nextiva allows third-party interactions of your existing tools. Though not as many options as alternative business phone systems in Sydney.
Rates start at $23 per user per month (if billed annually).
4.1 out of 5 based on 195 reviews [Capterra Aus]
RingCentral MVP is a unified communications platform. It includes multimedia communication such as messaging, video and phone solutions.
Free video conferencing tool
The ideal user
RingCentral is ideal for businesses that would like to focus on video conferencing and who need a comprehensive UCaaS.
Integration partners include apps such as SalesForce, Microsoft 365 and Zendesk.
Plans start at $29.99 per user per month.
4.2 out of 5 based on 978 reviews [Capterra Aus]
5. Google Voice
Google Voice combines with your Google Workspace and offers basic core call features. If businesses are looking to switch from PSTN to VoIP, this is a good start, although the features are minimal compared to alternatives.
Unlimited calls to the U.S. (from any country)
Basic activity reporting
The ideal user
Freelancers or small businesses on a tight budget that need a business phone solution with beneficial call features before dedicating to a full-scope VoIP system.
Google Voice mainly integrates with Google Workspace.
Google Voice offers three pricing tiers, starting at $10 per user per month.
4.5 out of 5 based on 286 reviews [Capterra Aus]
GoToConnect is a unified communications system offering video, messaging and phone solutions.
Free international calls (to over 50 countries)
Custom dial plans
The ideal user
Businesses interested in a custom plan for a higher monthly fee.
GoToConnect includes popular integrations with apps such as HubSpot, SalesForce, Microsoft Teams and Google calendar.
The GoToConnect premium plan, which includes the most beneficial features out of the packages, starts at $43 per user per month.
4.5 out of 5 based on 615 reviews [Capterra Aus]
Vonage business communications is a unified communications platform, including VoIP features. Its flexible packages allow businesses to curate a custom plan based on their specific needs.
Core call features, such as call monitoring, call recording, call logging and call scripting
Desktop and mobile friendly
The ideal user
Businesses that would like to add or remove features to their plan as needed.
Vonage comes with API access and multiple third-party app integrations, depending on your business needs, such as Zendesk, Zoho and Google Workspace.
Prices start at $19.99 per user per month.
4.1 out of 5 stars based on 255 reviews [Capterra Aus]
8. 8x8 Express
8x8 Express targets micro-businesses, freelancers and sole traders. Their express option offers a welcome alternative for small businesses looking for affordable and small-scale business phone systems in Sydney.
Voicemail to email
Advanced call management
Unlimited domestic calling
Unlimited video donferencing
Audio/video conferencing for up to 100 participants
The ideal user
Micro businesses, freelancers, local shops and entrepreneurs.
Microsoft 365 and Google Workspace are the standard 8x8 Express integrations.
The express plan starts at $15 per user per month
4 out of 5 [Capterra Aus]
How to Choose the Right Business Phone System for Your Business
If you choose a business phone system in Sydney, remember that you know your business best. So pinpoint your business needs and see whether it aligns with the business phone system provider’s core features.
"We examined a bunch of providers, and Aircall was the only one that allowed us the flexibility to customise our customer service needs based on our business practices."
⏤ Anton Zillberberg, CEO and Founder at QuickStay
If you’re still on the fence about how business phone systems in Sydney relate to your specific industry, we’ve listed a quick Q&A based on typical Sydney-based businesses.
What’s the best business phone system for call centres in Sydney?
Intentional. The best business phone systems in Sydney for call centres should include features intentionally designed to improve the performance of your call reps.
Look for integrated coaching tools and analytics features to aid coaching, scalability and profitability.
What’s the best business phone system in Sydney for small businesses?
Straightforward and affordable. Small businesses that switch to cloud-based VoIP benefit from reduced phone-related costs by 40% to 80%.
What’s the best business phone system in Sydney for remote businesses?
Mobile and flexible. A cloud-based phone system and other software programs give your SMB the tools to create a truly autonomous workplace. We’ve seen that flexibility is beneficial and crucial for businesses that want to survive.
VoIP and its ability to connect a business with a global network is a feature that becomes the pivot towards successful communication management.
What are the best business phone systems in Sydney for banks?
Secure. Did you know Sydney is the location of choice for the headquarters of 60 out of 64 banks in Australia?
When choosing the right business phone system in Sydney for banks, above all else, security comes first. So insist that your business phone solution partners with technological security infrastructure.
Aircall’s technological partnership with AWS offers global coverage, reliability & security to Aircall users. Here’s all you need to know about Aircall security.
VoIP services in Sydney, and Other Cities in Australia: We’ve got you covered
Aircall's VoIP phone system is available in Sydney, and other cities in Australia, including:
The Next Move Isn’t a Tough Call
The right decision shouldn’t leave you with any doubts. Try and compare Aircall for yourself and see if it lives up to your expectations. Try our free demo here.