- Why Do You Need a Business Phone System in Melbourne?
- Benefit 1: take the pressure off your team
- Benefit 2: Streamline workflow
- Benefit 3: Improved customer service
- Benefit 4: Scalability
- Top Features That You Need to Have in a Business Phone System
- What Is the Average Price for a Business Phone System in Melbourne?
- Comparison of the 7 Best Business Phone Systems in Melbourne
- How to Choose Between All These Business Phone Systems?
- VoIP services in Melbourne, and Other Cities in Australia: We’ve got you covered
- We Won’t Hold up the Line
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Get free accessWhen choosing business phone systems in Melbourne, you might be a little overwhelmed by the variety of available options. Our comprehensive guide to business phone systems in Melbourne will take you through the whys, the hows and the price points of your business phone system solutions.
Why Do You Need a Business Phone System in Melbourne?
We could write pages about why your Melbourne-based enterprise needs a business phone system, but we also know that you’re busy upholding 7% of the Australian economy. So, for the economy of time, we’ll give you three good reasons why you need a business phone system in Melbourne.
As the central business and administrative hub of the state of Victoria, Melbourne is a busy city. The top three sectors which make up Melbourne’s robust GLP are:
Financial and Insurance Services
Professional, Scientific and Technical Services
Information Media and Telecommunications
What do these three sectors have in common? The companies’ ability to communicate effectively in these sectors determines their success. Every business, regardless of its size, revolves around the singular human skill of communication. But some of us are better at it than others.
At the end of the day, whatever your business does, you will benefit from a business phone system in Melbourne that allows you to have a better conversation. Here are four more benefits to business phone systems:
Benefit 1: take the pressure off your team
A good business phone system will take a load off your team’s shoulders. By implementing automatic call routing, you can take calls at any time, anywhere. Plus, if you make the right choice, your vendor will go the extra mile to help you implement a new system. If you pick the right partner, you won’t have to train your employees to troubleshoot IT or connectivity issues.
Furthermore, an auto-attendant prevents employees from falling prey to human error. By taking the pressure off, you’re creating a positive environment and fostering internal trust. Bonus? Happy employees = higher productivity.
Benefit 2: Streamline workflow
The right phone system is going to achieve the following for your business:
Seamlessly add new contact information to your database
Onboard new platform users with ease
Take care of queuing and routing calls
Simplify the administrative burden that is stealing productivity hours from your employees
Don’t sweat the small stuff - let your phone system do that. Instead, you should focus on what actually matters - simplifying your business.
Benefit 3: Improved customer service
The right business phone system will not just make things easier for your team. It also improves a customer or vendor’s experience of your business. Nobody wants to be coldly redirected to an anonymous call centre by an eerily calm robot lady. People want to talk to people.
The right communication system will facilitate quick and efficient conversations between your customers and your team.
Benefit 4: Scalability
A cloud-based phone system is as flexible as you need it to be. You could task an entire department with manning incoming calls and messages. But, the more viable solution is to implement a cloud phone system that you can expand to accommodate your business’s growth.
We’re talking about internal and external communication here. Cloud phone systems can help 1) you tackle a more extensive enterprise directory and 2) maintain clear communication between you and your team, which is essential for the journey of growth ahead. With better customer service comes business growth. And that means more calls, messages and inquiries. Your business would benefit from a cloud-based communication system that you can customise to support your business’s growth.
Top Features That You Need to Have in a Business Phone System
A business phone system will only benefit your team if it delivers workable features. This is our pick of the top five features you need for your phone system to serve your business best.
Call transfer
This feature makes it possible for coworkers, clients and vendors to reach you on all of your contact devices. If you aren’t available, call transfer features will redirect your caller to voicemail. They’ll never be left hanging.
Do Not Disturb
This feature is pretty self-explanatory. DND is a significant feature for meetings and other important appointments that require your uninterrupted attention.
Call waiting
When you’re on a call, call waiting will notify you discreetly of incoming calls. This way, you can delegate on your feet. Direct the call to another team member, place the caller on hold or redirect them to voicemail while you finish up.
Call conferencing
Your business phone system should enable you to host video/voice calls with multiple parties over different locations. This ensures optimal transparency and clarity in your communications. It also demonstrates professional conduct and accommodation on your part.
Voicemail transcription
Some IP PBX systems offer this feature. Voicemail transcription will transcribe your voicemails into SMS and forward them to you in an email. This is a major time-saver. Also, since the transcription is sent via email, you can respond to messages from any one of your mobile devices.
What Is the Average Price for a Business Phone System in Melbourne?
The cost of business phone systems in Melbourne depends entirely on the size of your team. Additionally, you can calculate costs according to the type of package you select from your vendor. But, to give you an idea of what you’re working with, we’ve sourced some starting stats to consider.
According to this comparison table from Expert Market, the average cost of a small business phone system comes to AU$21,27 per user per month. But those figures reflect entry-level prices. On the other end of the scale, the average price for premium packages comes in at around AU$60,72.
It’s important to note that the price of Melbourne business phone systems also varies according to any additional features that you require. For instance, some features - for example, integration into your operational apps - may only be available if you purchase a premium subscription.
Comparison of the 7 Best Business Phone Systems in Melbourne
Compare our top picks for the best business phone systems in Melbourne with a summary of all the key factors.
Aircall
Transform your customers’ experience with IT-approved cloud call centre solutions, coaching tools, real-time analytics and 100+ features in the basic package.
Features
Zero hardware required
Call bundles
Power dialer
Call whispering
IVR
App ecosystem
Unlimited domestic outbound calls plus unlimited inbound and internal calls and texts (except toll-free)
Live feeds and custom analytics
Integrations
Aircall has one of the largest app ecosystems to date, which includes industry-leading integrations such as Zendesk, HubSpot, Pipedrive, Intercom, Slack and Zoho.
Price
$30/user/mo
Rating
4 stars on TrustRadius
8x8
An American provider of VoIP products. Cloud-based voice, contact centre, video, mobile and unified communications for businesses.
Features
End-to-end encryption
Platform-wide 99.95% uptime SLA
35+ public and private data centres
Integrations
MS Teams, Salesforce, Google Workspace, Zendesk, Azure, Okta, Freshdesk and HubSpot.
Price
US$15 per user per month
Rating
4.0 stars on Capterra
Nextiva
Software that helps you simplify your business. Manage all conversations and engage with customers and teams on one platform.
Features
Unlimited voice & video calling
Voicemail
Toll-free numbers
Integrations
Outlook/Google Contacts integrations are available with the Essential package.
Price
US$25,95/user/mo
Rating
4 stars on TrustRadius
TPG Bizphone
An affordable phone solution offering cloud PBX features. It also enables you to add more handsets as your business grows.
Features
Standard local and national calls
Unlimited calls to Australian mobile numbers
Voicemail transcriptions
Auto-attendant
Call forwarding
Integrations
Not available for telemarketing, call centre function or similar. Must be used with a TPG handset, direct Ethernet cabling and a fixed broadband connection.
Price
AU$29,95 per user per month
Rating
3.7 stars on ProductReview
Spintel
A telco for your small business. Spintel has custom solutions for business phone system requirements, from a one-man show to small businesses.
Features
PBX Line Pooling
Cloud security
IVR
Call recording
Conference calls
Integrations
Spintel does not advertise any available integrations on their site
Price
$10 per month
Rating
4.2 stars on ProductReview
RingCentral
A unified communications platform that connects call tools, video and integrations on one cloud phone system.
Features
Voicemail-to-text
Video conferencing
Team messaging
Document sharing
Integrations
Microsoft 365, Google Workspace, Slack.
Price
US$29,99 per user per month
Rating
3.5 stars on TrustRadius
Ooma
Ooma has curated over 50 features to keep you in touch with your team and customers.
Features
Virtual receptionist
Ring groups
Music on hold
One toll-free number
Email auto attachments are available on the Essentials package
Integrations
Google and Office 365 integrations are available with Pro Package.
Price
$19,95 per user per month
Rating
4.5 stars on TrustRadius
How to Choose Between All These Business Phone Systems?
Ultimately, the factors which inform your choice between all these business phone systems depend on the size and operation of your business. But other helpful deciding factors include:
Price point
As far as competitive pricing is concerned, Aircall is in the lead. Our entry-level package includes 100+ features to support your business operations. These range from real-time analytics to unlimited domestic calls at no unnecessary hardware costs.
Spintel is another cost-effective option, but they are not nearly as feature-rich as Aircall.
Network reliability
If call quality and a stable connection are non-negotiable for your business, then Nextiva is a good option to consider. Apart from Aircall, theirs is one of the most reliable lines on the market. The company’s network boasts 99.95% uptime, which is good news for speedy service delivery.
Overall value and ROI
If you’re looking for a Melbourne business phone system that offers you a wide variety of industry-leading features, then Aircall is your go-to option.
For seekers of services which promise to supplement and support your CRM, Aircall is also a top-tier provider of flexible integrations. Bonus: even the most basic of packages offered by Aircall offer more integration options than most other business phone systems on the market.
Still unsure of how to make your selection? Our guide to How to Choose the Right Business Phone System will set you on the right path.
VoIP services in Melbourne, and Other Cities in Australia: We’ve got you covered
Aircall's VoIP phone system is available in Melbourne, and other cities in Australia, including:
We Won’t Hold up the Line
If you’re ready to choose your business phone system but don’t want to commit just yet, no worries - this one is on us. Sign up for our free trial here.
