Customer Support Best Practices

Outbound call centers are a good idea for various business types and industries.

What Is an Outbound Call: Call Center Best Practices

If you’ve found yourself wondering more about “What is an outbound call?” you’ve come to the right place. By understanding the purpose of outbound calling and what it takes to get ...

Nicholas PriceAugust 12, 2020

6 Minutes

Call Center

Support

August 10, 2020

11 Minutes

How to build scalable, customer-centric SaaS customer support that drives growth

Distributed teams describes a work setup where your employees are based in multiple locations. Outsourcing, remote work and work from home are various types of distributed teams.

Remote Teams

August 3, 2020

8 Minutes

What Are Distributed Teams?

Call Center

July 15, 2020

11 Minutes

What to look for in a business phone system

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

Tech

June 30, 2020

8 Minutes

What Is Contact Center as a Service (CCaaS)?

Building a culture of virtual collaboration is important when managing a fully remote or distributed team. These are important tips for promoting virtual collaboration in remote workers.

Remote Teams

June 29, 2020

12 Minutes

Virtual Collaboration: Overcoming Remote Team Challenges

Customer effort score describes how easily customers interact with your business, rather than their overall satisfaction with a product or service.

Support

March 18, 2020

8 Minutes

Whats Your Customer Effort Score (CES)?

These tools help remote productivity. They encourage virtual collaboration and virtual team management.

Sales

March 17, 2020

10 Minutes

12 Tools to Help Your Team Work From Home

Learning these phone skills will help sales and customer support professionals have better conversations. Plus, some useful tools that compliment the vital phone skills.

Call Center

March 12, 2020

13 Minutes

Phone Skills to Master for Flawless Sales and Support Conversations

Support

February 25, 2020

9 Minutes

How to Handle 7 Unexpected Customer Service Scenarios

5 Things Support Reps Wish They Could Tell Their Managers

What makes us shy away from sharing feedback with our bosses? Do we avoid it because we fear it will fall on deaf ears? Or is it because we worry it will make us seem unhappy in ou...

Dania McDermottFebruary 19, 2020

7 Minutes

Support