Consultative selling, also known as needs-based selling, is a sales tactic in which the seller acts primarily as an advisor, focused on helping a prospect solve one or more critica...

Daniel WeissJanuary 6, 2022

9 Minutes

Sales

Teamwork is the best way to increase your call center team’s productivity levels. But if you’re not sure how to go about fostering better teamwork in your contact center, then thes...

Nicholas PriceApril 5, 2021

11 Minutes

Best Practices