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Freshdesk phone extension integration

With the Freshdesk extension with Aircall, offer top-notch support across digital channels. You will be able to streamline your global support while enhancing agent productivity with better context, powerful ticketing and significant automation.

    Available actions for an agent during an ongoing call from the Aircall widget

    • Available actions for an agent during an ongoing call from the Aircall widget
    • New incoming Call Pop-up that appears to the agents
    • Screen to login to the Aircall widget from within Freshdesk
    • The process of adding notes to a call from the Aircall widget
    • Ticket created automatically as a call ended is displayed in the background

    Overview

    Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.

    Freshdesk Telephony Partner Extension with Aircall features:

    Call Transfers (Both Warm and Cold Transfer) Conference Calling Call assignment Freshdesk Ticket Creation for missed and abandoned calls, and voicemail Contact Search On-Screen Caller Information Voicemail Recording Call Mute/Unmute Call Recordings Click to Dial


    Aircall & Freshdesk: key benefits

    Freshdesk Telephony Partner Extension with Aircall helps you:

    Integrated System:

    It offers a seamless customer journey across channels by unifying telephony and digital customer support; so a single window telephone, email and chat support is possible


    Contextual Support:

    It boosts agent productivity with single-click access to customer information to provide contextual support and smarter telephony automation. Agents get access to the customer's previous conversations, issues and hence can resolve the queries in a much quicker fashion


    Automated Flow:

    It improves business efficiency with Freshdesk’s powerful service automation that allows advanced call handling, automatic ticket creation and others"