VoIP technology is a benefit for call center operations and business phone systems. These posts explain the advantages offered through a cloud-based voice solution and the various types of cloud technologies that exist on the market.
A few decades ago, software integrations were unheard of. It wasn’t that long ago that businesses were happy just to have computer programs that worked somewhat reliably. Computer programming has come a long way since then. Software programs are now more user-friendly and easier to install than in the past. They can be a great […]
Call center managers share a common desire to coach their call team members by using a “call whisper” to guide them in their conversations with prospects or customers. While it’s not practical to hover over each call agent’s shoulder and instruct them on what to say, it’s possible to use digital applications to whisper tips […]
VoIP infrastructure refers to the connection, bandwidth, software, and hardware that makes it possible for you to communicate with anyone in the world by transmitting voice over the internet. Many businesses are still using traditional phone service, but many are making the switch to VoIP. VoIP is a popular type of technology that’s cost-effective and […]
Customer service is the heartbeat of your software business and SaaS customer support is the key to offering exceptional service that leaves your customers feeling valued and respected. Excellence in customer service increases customer loyalty, builds sales, and enhances your reputation. SaaS customer support involves a bit of effort and expense at the start. A […]
Customer facing businesses know that they needs call center software to provide a better experience for their audience. Generally, when someone is looking for information, the first place they’ll turn to is the internet. While the web provides a common starting point, a large percentage of people still want to speak a live person somewhere […]
Today, customers not only want superior customer experience, they’ve come to expect it and CCaaS may be your solution for giving it to them. It doesn’t matter if you have superior products or stellar pricing if you can’t assure your customers that your customer service will be just as high-quality. That sentiment holds true for […]
Advancements in technology, such as cloud phone systems, have forced valuable and distinct changes in the way businesses work. If you think about all the other people and businesses you connect with during the course of your workday, the number is pretty astounding. When your customers or prospects call, they expect the line to be […]
Making business calls is likely so entrenched in your daily routine that you don’t even have to think about it. But there’s a huge amount of technology operating behind the scenes to connect the caller to the call recipient. That technology comes in two distinct, competing flavors: VoIP (voice over internet protocol) and PBX (private […]
VoIP has become so ubiquitous since its humble beginnings that it’s difficult to imagine doing business without it. The benefits of VoIP, including its simplicity, versatility, flexibility, and affordability, make it an invaluable piece of technology for individuals and businesses across fields. However, as the technology evolves, so do the questions surrounding VoIP security. How […]
Softphones represent the future, and for many companies, the present of business phone systems. Rather than having a desk phone that’s connected to landline service, a softphone system is operated using IP technology (internet protocol). With a softphone, calls are placed using a desktop or internet browser-based application, rather than a physical dialpad. Softphone technology […]
If customer service is important to your business (of course it is!), you’re probably well acquainted with agents being inundated with calls. With just a basic phone system in place, this is probably more than they can handle. That’s where an automatic call distributor (ACD) system comes in. Automatic call distribution systems, otherwise known as […]
This is a guest written post by Carlotta Riesser, Product Manager at Aircall. One thing that struck me when I joined Aircall is how every stakeholder is dedicated to our client’s well-being. From product and tech, to sales and support – each team is committed to making sure our customers are happy and satisfied with […]
Overview Why Did We Do This? The Rules of Competition Teams and Projects Common Themes in Projects Two Main Takeaways Work at Aircall Why did Aircall send its French and U.S. teams to the Moroccan desert for four days in the heat of June? For one, summer has been slow-coming in both Paris and NYC, […]
Compared to traditional landline phone systems, setting up voice over internet protocol (VoIP) service is much faster and simpler. Depending on which vendor and what features you choose, this setup can be completed in a matter of minutes. However, while the download and customization steps are nearly instant, other requirements might need to be met […]
Very few businesses can operate without a phone presence. Whether it’s for sales operations or customer support, brands need a way to communicate with their current and future clients. Voice over internet protocol (VoIP) providers offer businesses an affordable, modern, and more versatile alternative to classic landline phones, but questions of “reliability” create a hesitation […]
The phone system for modern business
