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Customer support teams are preparing for the holiday rush with these best practices.
How Businesses are Preparing for the Holiday Rush

No sooner than the Thanksgiving leftovers have been put away, some family members will settle down for an afternoon of football while others rush out to shopping malls and retail s...

Nicholas PriceOctober 20, 2020
5 Minutes
eCommerce
Call whispering has many benefits for call center coaching.
Call Whispering Benefits: What You Need to Know

Call whispering is a part of a suite of features provided by some business phone systems. These features focus on training and allow managers to monitor calls, coach calls, and joi...

Daniel WeissSeptember 4, 2020
7 Minutes
Call Center

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