(Editors note: This post was originally published in May 2018. It has been updated with relevant information and additional context) In today’s world of indirect, text-based commun...

Daniel WeissMarch 12, 2020

12 Minutes

Call Center

I’m always asking questions at work (occasionally aloud, frequently in my head), but I’d say Aircall’s 2018 Customer Support Strategy Survey has been the most productive outlet for...

Greg SmoragiewiczMarch 22, 2018

1 Minutes

Support