how-to-use-the-phone
How to Use the Phone to Your Business Advantage

The growing challenges facing a new business often leave one wondering how to use the phone to encourage success. This article will look at how to use phone to benefit your busines...

call center KPIs
15 simple call center KPIs worth tracking

We all know that good customer experiences are key to reducing churn and maintaining a healthy and thriving business in the modern age. Regardless of if you’re using an in-house su...

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