If you’ve been looking for the ideal MightyCall alternative for your sales and support teams, chances are that you’re looking to cut costs, improve performance, and enjoy uninterrupted calls.
We’ve compiled a list of the five best MightyCall alternatives and explored what each one has to offer.
Why Do You Need a MightyCall Alternative?
There are countless reasons to make the switch from MightyCall. But to find the right answers, you need to ask the right questions.
Are your support teams spending too long managing calls? Does MightyCall lack the right features to scale your team efficiency by reducing admin?
Will switching to a better MightyCall alternative cut costs and increase your ROI?
Are operations managers struggling to increase efficiency and spending too much time on setup, maintenance, and reporting?
If the answer is yes to any of these, it’s time to switch virtual phone providers. A better MightyCall alternative should tick all these boxes and more.
Other important factors to consider when looking for MightyCall alternatives are industry-leading features, extensive and dedicated customer support and availability, and ease of setup and maintenance.
Before we break down alternatives to consider, though, let’s take a look at MightyCall.
MightyCall is a cloud-based business VoIP solution that focuses on helping users manage customer service calls and internal and external company communication.
Despite being a well-known figure in the cloud and VoIP industry, users have reported poor customer support, a lack of features, and technical limitations.
What to Look for in Your Ideal Mightycall Alternative
When looking for a cloud-based phone system that converts easy collaboration and communication into sales and customer satisfaction, it’s important to take the following considerations when choosing your MightyCall alternative:
Ease of use
Time is a valuable resource for businesses and your customers, so your MightyCall alternative needs to be easy to use and navigate.
Quality of service and time
In any business, outages can mean a loss of real customers. How reliable is the business phone you’re currently using? How long does it take to set up, and how long does it take to get assistance?
Affordability & pricing model
When running a business, every dollar needs to be accounted for. Will implementing and introducing this service impact your bottom line? How much are you willing to spend on this service? MightyCall pricing plans start at $12, which is below the average cost offered by most VoIP providers.
Integrations and features
Does your chosen platform sync with your current applications, like your CRM or help desk? Every cloud phone system and communications platform you consider should come with the features you need to efficiently and effectively run your business. Just like MightyCall, Aircall and most of MightyCall’s competitors let you Integrate with popular CRMs, help desks, and other essential apps.
How easy is it to reach support? How helpful are they in a crisis? Do they take ages to respond, or are they efficient in dealing with issues? MightyCall technical customer support is available via chat, phone call, and email.
Value for money
Are you getting your money’s worth? How many features, integrations, and tools are included in the pricing plans? These are important to consider when not only choosing a cloud communication solution but also when looking at pricing plans. Are you getting what you’ve paid for, or will you need to spend more on third-party extensions and features?
Quality and reliability
Any VoIP provider needs to work with the best-in-class global voice carriers and additional local providers to ensure excellent and reliable call quality—ideally, with zero downtime. Does your cloud solution deliver optimal quality with no dropped calls, even when network strength fluctuates?
Comparison of the 5 Best MightyCall Alternatives
Description: Transform your customers’ experience with the number one IT-approved cloud call center solution. Aircall is easy to use, with more than 100 powerful integrations and 24/5 support.
Integrations: Aircall offers more than 100 integrations, including Zendesk, HubSpot, Pipedrive, Intercom, Slack, and Zoho.
Standout Features: Key features include telephony Integrations, instant numbers, custom music and messages, business hours, call spoofing, call queuing, and IVR.
Rating: 4.2 stars
Price: Starting from $30 per user per month
Description: CloudTalk is a remote-ready cloud call center software for sales and customer support teams. It offers the ability to integrate with leading CRMs and help desks easily.
Integrations: CloudTalk offers 35+ popular tools to integrate with
Standout Features: Call queuing lets you create customized call queues. Inbound calls are sorted in call queues based on predefined rules and steered to available agents.
Rating: 4.3 stars
Price: Starting from $25 per user per month
Description: 8x8 is a company transforming the future of business communications. This is done by integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, and reliable cloud communications platform.
Integrations: 8x8 offers 60 integrations for your business.
Standout Features: Three standout features offered by 8x8 are unlimited domestic calling, unlimited video conferencing, and unlimited chat.
Rating: 4.1 stars
Price: Starting from $15 per user per month
Description: RingCentral is a cloud communication service provider. You can customize your RingCentral plan to your business's specific needs and size.
Integrations: RingCentral MVP has an open API and integrates with over 200 popular business software applications and tools.
Standout Features: Toll-free local and international numbers, video conferencing, and toll-free minutes.
Rating: 4.0 stars
Price: Starting from $19.99 per user per month
Description: Zoho Desk is a help desk software that allows you to assign and track customer alerts and support tickets.
Integrations: Zoho Desk has 15+ integrations to choose from.
Standout Features: Zoho Desk offers multichannel communication, conversational AI, and automation.
Rating: 4.4 stars
Price: Starting from $14 per user per month
What Is Aircall?
Aircall is one of the most reliable cloud phone solutions. With a global client base of more than 15,000, we aim to empower professionals like you to have the best conversations.
Complete with Virtual Call Center capabilities and smart features like Power Dialer, Call Whispering, and Call Monitoring, Aircall helps extend business, team, and customer outcomes. What other cloud phone solutions offer at the mid-tier package level, Aircall offers as a part of its basic package.
What sets Aircall apart?
Reliability and productivity make or break a cloud phone solution. Aircall offers the ideal combination of zero downtime and one-click solutions regarding connectivity and operational convenience.
Here are a few more Aircall advantages.
Easy, same-day setup
No hassle whatsoever. Enjoy a beautiful cloud call center solution you can use to start a conversation anywhere in the world instantly. A welcomed alternative to complex FAQs and documentation.
More than 100 integrations
Aircall offers more than 100 powerful CRM, help desk, and other integrations with features that save teams time and make the day-to-day running of your business easier.
If you want to help your sales reps dial faster and reduce manual entry into your CRM, our Power Dialer is the phone feature that your business can’t live without.
With Aircall’s powerful sales dialer, your sales reps can quickly and easily compile a list of numbers and call through them all in just one click.
You need a VoIP system that can be customized to suit the specifics of your business and office environment. There is no “one size fits all” phone solution, and Aircall understands that. Customization is the way to go here, and our platform caters to that.
No more guesswork. Monitor individual and team metrics in real-time using Aircall and start making measurable improvements immediately.
Real people; Real reviews
Thousands of businesses trust Aircall. Here’s why Aircall is the preferred cloud phone system for multiple businesses.
“We spent 3 weeks (and countless headaches) trying to set up a phone system from a competitor. After 3 weeks, we still weren't able to make a phone call. The day that I discovered Aircall, I had a functional trial in my hands, was able to make a call on a new phone number, and then had my whole team set up. Very impressed with the service.”
Devon M, MD
“The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed.”
Sara Tiffany, General Manager at AirTreks
“We've tried Dialpad, Grasshopper, Freshcaller, and more, but Aircall's live and post-call tagging, note-taking, and call assignment features are the best out there.”
Which cloud phone system is best for your business?
It’s always a good idea to look at all alternatives and take them for a test drive with your team. See what works best for you and caters to your needs so you can choose the option that makes their lives easier and increases productivity with confidence.
MightyCall is an established, reputable cloud phone solution. But what MightyCall does well, Aircall takes to new levels. With MightyCall, you can pay extra for the most advanced features and capabilities. With Aircall, many of those advanced features (plus some unique to Aircall) come as standard with the basic package.
Choosing the best cloud communication service provider is never a decision to take lightly, and how you interact with your customers and team is important. A great conversation is the most powerful way to communicate with customers and teams.
With an array of features and an ability to activate integrations with one click, Aircall has managed to achieve a prominent place in the VoIP industry as one of the best cloud communication service providers. We can’t wait for you to try out the best MightyCall alternative for free.
Published on October 2, 2023.