Call center analytics

Advanced analytics for your virtual call center

Analytics

Track performance

Track the performance of your call center in one place. The advanced analytics feature will display all your performance metrics in an intuitive dashboard that can be filtered easily.

Keep an eye on your metrics

Track all of your numbers and users together or separately based on filters that suit your business needs. Stay in the know with:

Average call times

Percentage of missed calls

Waiting times

Response times

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