Overview

Connect Aircall with Zoho Desk for faster ticket resolution. Reps save time with automatic call logging and have easy access to recent ticket activity to have more personalized conversations right away. Instantly add call center capabilities to Zoho Desk and centralize your phone interactions in one place.

Log calls automatically

All calls are automatically logged as tickets in Zoho Desk - either as a new ticket or on an open, existing ticket - along with key details about the call and the name of the Aircall line that was used. Call comments and a link to the call recording is synced. Sync Aircall tags to identify patterns or to automate reporting and workflows. There’s no manual data entry needed.

View caller details at a glance

Every incoming call in Aircall will link to caller and recent ticket activity in Zoho Desk as soon as the phone rings. As such, reps can be prepared to have more informed, relevant conversations right away. If the caller does not yet have a record in Zoho Desk, you can choose to create a new Contact profile.

Additional information