Freshdesk

About Freshdesk

Freshdesk, a leading solution from Freshworks, is trusted by over 50,000 customers, including global enterprises like Bridgestone and HP, to optimize customer support operations. With advanced automation, omnichannel capabilities, and seamless integrations, Freshdesk empowers support teams to deliver exceptional service at scale, driving both customer satisfaction and operational efficiency.

The integration

The Freshdesk Telephony Partner Extension with Aircall helps businesses provide superior support across digital channels. It enables global support teams to operate more efficiently by offering enhanced context, robust ticketing, and powerful automation that boost agent productivity and streamline workflows.

• Offer seamless customer journeys across channels by unifying telephony and digital customer support

• Boost agent productivity with single-click access to customer information to provide contextual support, and smarter telephony automation

• Improve efficiency with Freshdesk’s powerful service automation that allows advanced call handling, automatic ticket creation, and others

Main features

• Call Transfers (Both Warm and Cold Transfer)

• Conference Calling

• Call assignment

• Freshdesk Ticket Creation for missed and abandoned calls, and voicemail

• Contact Search

• On-Screen Caller Information

• Voicemail Recording

• Call Mute/Unmute

• Call Recordings

• Click to Dial