Which conversational AI platform is best? 6 top choices

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Conversational AI technology has become a critical lever for companies that want to boost sales and provide outstanding customer support.

These tools bring a powerful mix of natural language processing (NLP), natural language understanding (NLU), analytics, and tech stack integrations to help you gather customer insights, streamline workflows, and train teams effectively.

But the market is crowded with solutions that promise the smartest insights, strongest analytics, and most seamless integrations.

This guide cuts through the noise, comparing top platforms on use cases, features, pricing, and integrations, to help you to understand what sets each tool apart and make an informed decision.

Key takeaways 

1. Conversational AI platforms help businesses automate interactions, gather insights, and improve both customer support and sales effectiveness.

2. AI features like call summaries, mood detection, and real-time coaching give managers visibility into performance and help teams continuously improve.

3. Top platforms include Aircall, Yellow.ai, Rulai, Second Nature, Kore.ai, and LivePerson, each catering to different use cases, from sales coaching to multilingual support.

4. Aircall focuses on AI-powered, voice-first customer communications and intelligence, offering AI call summaries, sentiment analysis, and integrations with essential platforms like Salesforce and HubSpot.

5. Yellow.ai supports 135+ languages and 35+ channels with no-code automation, making it ideal for global enterprises with multilingual needs.

6. Rulai is a low-code platform built for teams with limited AI expertise, offering drag-and-drop bot creation and context-aware assistants.

7. Second Nature AI stands out for sales coaching, using AI-powered role-play and feedback to help reps improve performance.

8. Kore.ai provides advanced NLU, no-code design, and prebuilt prompts for companies looking to build complex omnichannel assistants.

9. LivePerson is built for large enterprises needing scalable voice and messaging automation, with strong real-time agent assist and analytics tools.

TL;DR

Here’s a side-by-side look at six top conversational AI platforms, with a spotlight on key features and use cases that help teams improve their customer communications.

How your business can benefit from a conversational AI platform

Adding a conversational AI platform to your business’s tech stack can help you to improve productivity and profitability. These tools gather insights that enable you to equip your human agents with the insights they need to provide an outstanding customer experience. Let’s take a closer look at the benefits of these solutions.

Analysis of agent performance for onboarding and training

Conversation intelligence features allow you to analyze agent interactions at scale and in real time, providing valuable data on customer sentiment and service quality.

Rather than relying solely on subjective assessments, businesses can use conversational AI insights to build training programs that are grounded in real conversations.

This enables managers to quickly identify knowledge gaps, key strengths, and coaching opportunities. The result is a more focused, data-driven approach to onboarding and continuous development that helps your agents become more confident and efficient. 

Better customer insights for improved support and service

By tracking patterns in questions, concerns, and feedback in customer interactions across channels, a conversational AI platform can help you gain valuable insights into your customers’ needs and common pain points.

With this knowledge, your business can adjust workflows, fine-tune messaging, and tailor training to ensure that you’re delivering more personalized, effective support at every step of the customer journey.

This has a compounding effect, too; these insights allow you to implement your learnings, feed them back into the system, and create an effective voice agent experience that anticipates customer needs and resolves issues quickly.

Deep sales insights that help reps close more deals

When you use conversational AI to capture and analyze sales calls, you can provide your reps with detailed information about customer sentiment, objections, and buying signals. 

Features like AI call summary and AI analytics give your team up-to-the-minute insights into each conversation to help reps tailor follow-ups, adjust their messaging, and address objections more effectively, all of which improves their chances of closing a deal.

Over time, you’ll also be able to identify patterns across conversations so you can pinpoint what’s working, refine what’s not, and optimize your coaching to help your sales team bring in more revenue. 

6 best conversational AI platforms for modern teams

It’s no good having a beautiful dashboard that gives you the insights you need if it doesn’t connect to the other tools in your tech stack. The right platform will have the perfect mix of features and integrations to bring all your data together.

We’ve gathered six top contenders that combine powerful features with seamless integrations and practical benefits.

1. Aircall: Best for voice-first conversation intelligence

Aircall combines voice, chat, and advanced conversation intelligence tools to speed up workflows, improve agent performance, and provide stronger call outcomes.

The platform’s conversation intelligence suite, powered by AI Assist and AI Assist Pro, automatically generates call summaries. It also identifies key discussion points, action items, caller sentiment, and trending topics to make call reviews and coaching faster and more effective.

Meanwhile, Aircall’s AI Voice Agent qualifies leads and gathers context before routing customers to the correct human agent. This frees up sales and customer support reps to focus on more meaningful customer engagement.

On top of this, Aircall offers 200+ native integrations, including CRMS like HubSpot and Salesforce and conversation intelligence tools like Enthu and Jiminny, to keep your whole customer communications tech stack connected. 

Features: 

• Call summaries: Get automated call summaries that highlight the essentials and speeds up call reviews.

• Key topic indicator: Instantly spot the main themes of conversations to better understand customer needs and refine team responses.

• Action item identifier: Surface follow-up tasks automatically so your team can stay on top of next steps without re-listening to calls.

• Customer mood gauging: Detect emotional tone in real time to help agents adapt their approach and improve customer experience.

• Conversation trends: Identify patterns across calls to uncover coaching opportunities, product feedback, and emerging issues.

• Call scoring: Automatically assess call quality against key criteria to streamline QA and support consistent, high-standard service.

200+ integrations, including: 

• ActiveCampaign

• HubSpot

• Intercom

• Microsoft Teams

• Pipedrive

• Salesforce

• Shopify

• Slack

• Zendesk

• Zoho CRM

Pricing:

Aircall has three standard plans:

• Essentials: From $30/month/user

• Professional: From $50/month/user

• Custom: Bespoke packages for 25+ licenses

AI Voice Agent is an add-on to standard plans and is charged at $0.99/minute, while AI Assist is charged at an additional $9/license.

Take pressure off your agents and empower them to hold better conversations with Aircall’s advanced AI features. Learn more. 

2. Yellow.ai: Best for multilingual and global enterprise support

From dynamic bot building to robust analytics, Yellow.ai helps global businesses improve support quality and connect with customers in their native language.

It can handle conversations across more than 35 communications channels in 135+ languages, providing global language support while drawing insights and engaging in dynamic exchanges. Plus, the no-code Dynamic Automation Platform empowers non-technical teams to deploy intelligent bots quickly.

Features: 

• DynamicNLP: Understands user intent out of the box using pre-trained models, removing the need for manual NLP setup.

• Omnichannel Agent Assist: Supports agents with real-time suggestions and sentiment cues across voice, chat, and messaging apps.

• Yellow.ai Analyze: Tracks key metrics like sentiment, containment, and topic trends to help improve bot and agent performance.

Integrations include: 

• Hubspot

• Microsoft Azure

• Salesforce

• WhatsApp

Pricing: 

Yellow.ai has a free tier and offers flexible and success-based pricing for its Enterprise plan.

• Free: 1 bot across 2 channels.

• Enterprise: Unlimited bots across 35+ channels. 

3. Rulai: Best for virtual assistants with limited coding knowledge required

Rulai’s low-code conversational AI solution offers workflow design and strong context-aware capabilities.

The platform makes it easy for teams to build virtual assistants for multiple channels without the need for deep AI expertise. It fits into both chat and voice environments and is able to maintain conversational context even when users pivot topics mid chat.

The drag-and-drop interface and cloud-based sandbox also allow users to prototype, test, and deploy sophisticated workflows quickly and efficiently without the need for dedicated developers.

Features: 

• Omni-channel Engagement Center: Lets you deploy assistants across chat, voice, email, and SMS for consistent, cross-channel support.

• AI Knowledge Module: Pulls from internal docs and FAQs to build assistants without manual training, using AI to improve over time.

• Rulai Institute: Free training and certifications help teams build and manage AI assistants effectively.

Integrations include: 

• Facebook Messenger

• Salesforce

• Smart AI agents (like Amazon Alexa)

• Zendesk

Pricing:

The cost of its packages depend on the scope and complexity of the conversational AI services you need.

4. Second Nature: Best for sales coaching and AI role plays

Second Nature AI provides AI-powered supervised learning using real-time role play simulations, personalized feedback, and scalable training to support sales reps.

The platform provides a “virtual pitch partner” experience, enabling sales reps to practice real-world scenarios in a private and pressure-free environment. It delivers instant, context-aware feedback via detailed dashboards to help users refine their pitches and give managers greater visibility into team progress.

Features: 

• AI Assistant: Offers realistic, AI-powered role-play conversations to simulate sales, support, or negotiation scenarios and build confidence

• Role play course builder: Lets teams upload materials and instantly generate custom training scenarios, like onboarding, pitching, and objections, without manual scripting.

• In-depth performance analytics: Provides detailed insights on delivery, skill gaps, and conversational patterns, helping managers pinpoint coaching opportunities.

Integrations include: 

• Salesforce

Pricing:

Second Nature doesn’t share pricing on its website. You have to contact the business to request a demo and pricing information.

5. Kore.ai: Best for omnichannel conversation insights

Kore.ai helps teams build sophisticated voice and chat assistants with advanced NLU, omnichannel support, and a low-code visual design interface.

Thanks to its multi-engine NLP and context-aware dialogue capabilities, Kore.ai can handle complex customer interactions with ease. Users get access to 75+ prebuilt prompts to experiment with and refine across multiple AI models.

Features: 

• Multi-engine NLU: Combines fundamental meaning analysis, machine learning, and knowledge-graph engines to improve intent detection accuracy.

• Evaluation Studio: Centralizes model and agent performance testing, allowing teams to upload datasets or session logs and apply built-in or custom evaluators. 

• Model Hub: Offers a unified interface to integrate and manage AI models (commercial, open‑source, or custom-tuned). 

Integrations include: 

• AWS

• HubSpot

• Jira

• OpenAI

Pricing:

Kore.ai offers pay-as-you-go pricing for its products, but doesn’t share plans or their costs on its website.

6. LivePerson: Best for enterprise-grade messaging and insights

LivePerson is designed to help large enterprises handle high conversation volumes without losing context.

The platform unifies voice and messaging through its Conversational Cloud, enabling you to automate and humanize your customer interactions across SMS, web chat, voice bots, and more. With LivePerson, your agents get real-time suggestions, supervisors get access to deep analytics, and your company gains insight into sentiment and trends.

Features: 

• Omnichannel Conversational Cloud: Connects voice, messaging, email, and apps in a unified platform powered by AI.

• Real-time agent assistance: Offers live guidance directly in agents’ chat windows to speed responses and improve consistency .

• Conversational intelligence dashboard: Provides dashboards and analytics across channels to surface intents, sentiment trends, and performance metrics.

Integrations include: 

• Adobe Experience Cloud

• Contentful

• Salesforce

• Zendesk

Pricing:

LivePerson offers three plans, each of which are priced based on the scope and complexity of your needs.

• Bronze: AI assistants to boost agent efficiency.

• Silver: Intelligent automation that handles communications and enables self service.

• Gold: Leverages advanced analytics and generative AI to enhance personalization.

Unlock key insights for sales and customer support teams with Aircall

You need a conversational AI tool that gives you the data and insights which enable you to train sales and support agents, tweak your customer communications strategies, and move closer towards your business goals.

Aircall offers a voice-first, AI-powered solution designed to improve customer support and sales processes and help teams deliver better service and close more deals.

With easy setup, intuitive tools, and a platform that scales with your business, Aircall automates time-consuming manual work and enables you to focus on what matters most: building strong customer relationships and driving growth.

Discover a voice-first conversational AI platform that provides deep insights and leads to better call outcomes. Get started with Aircall for free. 

Frequently asked questions about conversational AI platforms

What is a conversational AI platform?

A conversational AI platform, like Aircall, is a tool that uses artificial intelligence like NLP and ML to develop personalized conversations with customers across communications channels like website chats, SMS, and voice calls. They take text or speech, analyze it, and respond appropriately to improve the customer satisfaction.

What is the best conversational AI?

The best conversational AI for your business will depend on your organization’s needs. Aircall, for example, is best for growing teams that are looking for voice conversation intelligence, while LivePerson is great for enterprise-grade messaging and insights, and Rulai works for teams with limited coding knowledge.

Is there any AI better than ChatGPT?

ChatGPT excels at generating text based on prompts, but it can’t replace a full-scale conversational AI platform. Dedicated conversational AI tools like Aircall offer built-in intent detection, extensive integrations, and real-time analytics to help you better understand and serve your customers. These are capabilities that ChatGPT doesn’t have.

How is conversational AI different from ChatGPT?

A conversational AI platform is an end-to-end solution that combines NLP, intent detection, dialogue direction, and analytics to help you answer customer queries and drive sales. ChatGPT and other large language models only generate general-purpose text and don't have the operational features of a conversational AI tool. 

Which is an example of conversational AI? 

There are loads of great examples of conversational AI in action on the Aircall platform. Its AI Assist feature automatically generates insights like call summaries, key topics, action items, and even customer sentiment to turn routine conversations into valuable intelligence.

Published on August 22, 2025.