Business executives have always been concerned with maximizing the productivity and efficiency of their teams and improving the financial performance of the company. Yet, in light of the highly competitive market and challenging economic environment, executives are now relentlessly looking to cut costs. But executives are smart people. They know they can’t simply cease some […]
The current business landscape and challenging economic climate have resulted in a call for cost savings and enhanced efficiency. And who are executives looking at to uncover this more sustainable path forward? Operations professionals, of course. This refocusing of priorities has seen operations teams and ops managers, in particular, explore solutions to business challenges that […]
If you ask your operations team what they do, they might say “streamline processes.” Operations workflows move in different rhythms, requiring constant monitoring. As one workflow is streamlined, another falls out of alignment. The goalposts keep moving. But this doesn’t mean easy-win workflows can’t be streamlined more permanently. Complex telephony architecture could mean different billing […]
Savvy operations managers have a nose for finding ever-smarter ways to improve operations management. Where others navigate obstacles with clunky workarounds, ops managers see an opportunity for leaner processes. The trouble is that even the smoothest operations flows have a habit of falling back out of alignment. And gained efficiencies are worth little if not […]
Auto-dialers are gaining popularity in Australia. But do current laws regarding cold calls reduce their effectiveness? An auto-dialer can prove beneficial based on your specific business objectives. But “good enough” rarely cuts it in the competitive sales world. At Aircall, we value effectiveness over sheer volume, but that doesn’t mean we can’t appreciate the benefits […]
If there were ever a question of how important a high-performing technology team is to an organization’s success, the pandemic has provided an unequivocal answer. The work IT departments did during the early days of the coronavirus pandemic ensured that businesses that needed to quickly switch to remote could get there seamlessly. IT leaders helped […]
Once your business has decided to move away from traditional phone services, the search for the best VoIP provider becomes a critical step in modernizing the way your team communicates. Choose the right partner, and it’ll be easier to scale the technology as your business grows and expands into new markets. You’ll be able to […]
Google Calendar just keeps getting better. The search giant is rolling out a new feature that analyses how much time users spend in meetings each week. You might be surprised by how much productivity you could claw back with some judicious calendar management. Taking control of your calendar enables you to get more done each […]
An Operations Manager plays a critical role within a company. Without them, teams would struggle to have the right tools, processes, and resources they need to carry out a project successfully. That’s because Operations Managers are responsible for efficiency across various levels of your business. For example, an Operations Manager in a hospital is in […]
Employees and employers alike have started to realize that hybrid work environments are here to stay. Zoom meetings are the norm, and many have adjusted to working from home, while others are starting to return to the office. One of the most pressing concerns facing businesses today? How to maximize productivity. What Is a Hybrid […]
This article is a part of our series about building the ultimate hybrid workplace. Learn about the benefits of this type of workplace and how to leverage collaboration while working with both in-person and remote employees. A hybrid workplace is when a company has a combination of in-person and remote employees. With a hybrid workplace, […]
A recent survey conducted by global consulting firm PwC found that most executives and employees expect the hybrid workforce to become more widespread in the second quarter of 2021. Experts claim that while this will depend on the pandemic and vaccine distribution, companies will likely start making flexible work schedules permanent. Companies planning to embrace […]
This article is a part of our series about building the ultimate hybrid workplace. Learn what a hybrid workplace is and how to hire hybrid employees. Businesses that have successfully integrated hybrid workspaces in their business models experience three times the return of investment. What makes a hybrid workplace successful? Collaboration. According to McKinsey: “Healthy […]
In early May 2021, Google made headlines worldwide. It announced that it would be adopting a hybrid workforce model in response to employee demands. CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus […]
This article is a part of our series about building the ultimate hybrid workplace. Learn about how to leverage collaboration while working with both in-person and remote employees and how to hire hybrid employees. Before the pandemic, remote work was starting to gain traction. But as the COVID-19 virus became a worldwide threat, it transformed […]
When your employees are happy, it’s easy to think you’re doing a good job. However, there are many reasons they might not be engaged and satisfied at work. What’s more, low employee engagement levels can harm their overall productivity and impact their ability to meet goals or targets. One of the best things you can […]
It’s one thing to have a lot of employees and revenue, but it’s another to have operations management that enables optimum efficiency. Your business is a finely tuned machine, just like a sports car. The indicators of an efficient operation include digital transformation, automation, and communication, among many other factors. If your business is lacking […]
No matter whether your SMB is retail, service, manufacturing, or another type of business, your operations department plays a strategic role in building your tech stack. Operations is responsible for ensuring that the production process gets completed from beginning to end. To accomplish that, an operations leader needs to make sure that the operations department […]
The phone system for modern business
