- Why Do You Need a Business Phone System in Rockhampton?
- Rockhampton serves a local and global market
- Rockhampton is an economic heavyweight
- Rockhampton needs industry-specific solutions
- Top Features You Need to Have in a Business Phone System
- What’s the Average Price for a Business Phone System in Rockhampton?
- Comparison of the 5 Best Business Phone Systems in Rockhampton
- How to Choose a Business Phone System in Rockhampton
- VoIP services in Rockhampton, and Other Cities in Australia: We’ve got you covered
- The Right Business Phone System in Rockhampton
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Get free accessBusinesses have long since outgrown the plain old telephone system. Although Rockhampton is one of the oldest cities in Queensland and Northern Australia, digital modernisation and tech-driven business solutions are at the forefront of its developing economy.
When choosing the right business phone solution, Rockhampton-based companies can appreciate the transformative power of simple, automated and profitable communication.
But is there a business phone solution that can meet the growing demands of businesses in Rockhampton? We’re here to help you find out.
Why Do You Need a Business Phone System in Rockhampton?
Rockhampton is ideally situated right in the middle of all major supply chain routes (air, sea, road and rail). As a result, business opportunities are plentiful, but they’re only as effective as the communication processes set in place.
Here are our top three reasons Rockhampton-based businesses need a leading business phone solution.
Rockhampton serves a local and global market
The right business phone system needs to have the right balance between local small business support and global scalability. Since Rockhampton is near Brisbane, tourism plays a significant role in Rockhampton’s economy. Its extensive role in supply also makes reach and agility core features that businesses value.
Rockhampton is an economic heavyweight
The National Institute of Economic and Industry Research shows that Rockhampton currently has the strongest Gross Regional Product yet. At a rate of 4,7%, which is double that of the state average (2.3%), businesses in Rockhampton need industry-leading phone solutions that can keep up with and match their growing needs at sustainable costs.
Rockhampton needs industry-specific solutions
Rockhampton’s developing economy is partly thanks to its construction industry, which has the largest number of total registered businesses in the Rockhampton Regional Council area. This means that there is a significant need for business phone solutions that are mobile, flexible and untethered to one location.
Apart from specific productivity and growth benefits, there is also a significant financial element that tips the scale towards a hosted cloud VoIP system.
If you’d like to take our word for it, here’s how to select the best cloud-hosted VoIP service. But if you’re like us and you appreciate the nitty-gritty details, here are a few stats on why you need a cloud-hosted business phone system in Rockhampton:
The Mobile VoIP market value will reach $145.76 billion by 2024
82% of companies who move to the cloud report cost savings
Startups experience 92% reduced starting costs after switching to VoIP
If you’re ready to choose a phone solution for your business, it comes as no surprise that the options are vast. To help you know what to look for, here are the top five features of a leading phone system.
Top Features You Need to Have in a Business Phone System
It’s easy to feel overwhelmed by the array of technologies and features, but the core call features should still apply. These include industry standards such as call hold, call transfer and forwarding. To make sure you’re choosing a provider that does more than just talk the talk, here are five features to look out for.
1. Unlimited calls
The right business phone system in Rockhampton should include unlimited calls, which eliminates the need to charge per minute. Depending on the package, some plans also include unlimited texts and video conferencing.
2. Live-reporting and analytics
The right business phone solution should allow you to track all the essential call metrics and communication processes and manage them from one place. Key features for live reporting include an activity feed, call whispering, call centre analytics and call monitoring software.
3. An integration ecosystem
No business phone system can function if it’s not connected to your existing business tools and software. An integrated approach allows businesses to streamline their internal processes and spot any potential gaps in their system where they can improve. Aircall boasts one of the largest app ecosystems with over 100 integrations you can manage with a few easy clicks.
4. IT and customer support
With cloud VoIP, your provider hosts the phone system. They are responsible for all network upkeep, security and maintenance. Ensure your provider has a good customer support team to assist you 24/7.
Keeping these features in mind, here’s our list of Rockhampton's top five business phone systems. But first, let’s crunch the numbers.
What’s the Average Price for a Business Phone System in Rockhampton?
When businesses consider the average price of business phone systems in Rockhampton, a simple average of all the basic plans available won’t do you justice. Cloud-based systems eliminate the need to invest in additional hardware, which already plays a vital role in the overall cost-effectiveness.
Nevertheless, we’ve looked at the starting costs for most cloud-based solutions and a good reference is anywhere from $22 to $30 per user per month.
Comparison of the 5 Best Business Phone Systems in Rockhampton
If you’re looking for the right business phone system in Rockhampton, search results very rarely provide the best option. Sure, they may be geographically closest, but if the power of hosted VoIP emphasises anything, it’s the fact that your location and infrastructure are becoming irrelevant.
To help you make an informed decision, we’ve gathered information on the top five business phone systems.
1. Aircall
At Aircall, we put our money where our mouth is (literally). Our cloud-based VoIP business phone system ranks highest on our list. Aircall’s 100% cloud-based call centre software for customer-centric teams includes all the priority features.
In addition to Aircall’s numerous features, it has over 100 integrations creating a unified overview of all internal processes, analytics, training, CRM and core call features. Aircall also uses a power dialer, which separates it from many alternative options and increases call volume and lead conversion rates.
Features
Zero hardware requirements
Integration ecosystem with 100+ business tools
Real-time analytics and reporting
Calls to over 100 countries
Unlimited domestic inbound and outbound calls
Cost-effective call bundles
Apart from phone system features, our customer-centric call centre features can have a significant impact on your small business, such as:
Improved efficiency
Global reach
Automated workflows
No missed calls
The ideal user
Its fresh approach to call centre software improves call agent performance and workflow. Because of Aircall’s comprehensive training capabilities, integrations and features it best suits customer support teams, sales teams and call centres. In addition, Aircall’s intuitive platforms offer easy implementation for teams of any size.
Integrations
We offer an impressive list of integrations, allowing you to connect Aircall with existing software and new tools alike. Popular Aircall integration partners include Salesforce, Zendesk, HubSpot, Intercom and Pipedrive.
Price
Aircall’s pricing tiers have three plans, starting at $30 per user per month. The highest plan allows you to customise your package to fit your business needs.
“The first thing that attracted us to Aircall was transparency on the website pricing. Then we tried it for a week, and I got brilliant feedback from our legal systems teams like, wow, finally, the phone’s working.” — Genuine Legal’s founder and CEO, Evgeny Vasilyev.
Rating
4.3 / 5 based on 303 reviews [Capterra Aus]
2. iAssist
Local to Rockhampton, they may not be as well-known as alternatives but are still a solid consideration. They include stable features and integrations and could be ideal for small businesses looking to keep it local.
Features
Call forwarding
Call routing
Call waiting
The ideal user
Small businesses in Rockhampton that would like a gradual shift to cloud-based services but require hardware. iAssist also offers on-site technical support and on-premise solutions. But since they are an on-premise solution, customer support is limited to Queensland business hours.
Integrations
iAssist offers integrations with certified partners such as Microsoft, Amazon, Xero, MYOB, HP and Lenovo.
Price
Price on request
Rating
Reviews on iAssist are limited, but we’d give it an approximate 3.9 out of 5 based on its features and integrations. But the lack of scalability, real-time analytics, low uptime and lack of coaching tools is something to keep in mind.
3. Google Voice
If you are looking for a business phone system in Rockhampton to accommodate the gradual shift from PSTN to VoIP, Google Voice is a good place to start. But just keep in mind that features are limited.
Features
Activity reporting (basic)
Free local phone numbers
Unlimited calls to the United States from any country
Voicemail to email
Call forwarding
The ideal user
Due to its low starting prices, Google Voice is our top pick for freelancers, small businesses or solopreneurs who are on a tight budget and don’t require extensive features.
Integrations
Integration is limited to Google workspace apps such as Google Meet, Drive, Calendar and Gmail.
Price
Google Voice plans start at $10 per user.
Rating
4.5 out of 5 based on 286 reviews [Capterra Aus]
4. RingCentral
RingCentral MVP is best known as a unified communications platform. This means that it includes various types of multimedia communication.
Features
Video integration tool for up to 100 participants
Visual voicemail
Call recording
Fax
Interactive voice response (IVR) and multilevel auto-attendants
The ideal user
We recommend RingCentral for companies that would like to focus on video conferencing.
Integrations
Integration partners include numerous platforms such as SalesForce, Microsoft 365 and Zendesk.
Price
The basic plan starts at $29.99 per user per month.
Rating
4.2 out of 5 based on 978 reviews [Capterra Aus]
5. Nextiva
The last option to make it onto our top five list is another unified communications system, which comes kitted out with a virtual phone system and free auto-attendant.
Features
HIPAA-compliant internet fax services.
Auto attendant
Voicemail
Unlimited domestic calls
The ideal user
Health care organisations looking for HIPAA-compliant internet fax features.
Integrations
Nextiva offers a fair amount of integrations, although not as many as alternative options on our list. It includes MS Outlook, Google contacts, Zendesk, Netsuite and Microsoft 365.
Price
Prices start at $23 per user per month (if billed annually).
Rating
4.1 out of 5 based on 195 reviews [Capterra Aus]
How to Choose a Business Phone System in Rockhampton
Although we narrowed it down to our top five, the options for business phone systems in Rockhampton are still vast. If you’re still wondering how to choose between all these business phone systems, here are some helpful questions to ask before making your choice.
What are your business needs?
Before narrowing down your options, consider which features will most benefit your specific business needs. What does positive ROI look like to you? Would you like to scale your business? Perhaps you’d like to focus on coaching your call reps. Pinpoint your objectives and compare them to the key features of different business phone systems in Rockhampton.
Does the provider have a market-leading enterprise infrastructure?
Ultimately, even the most leading-edge feature is null and void if the call quality still has much to be desired. At Aircall, we partner with best-in-class global and local voice carriers. As a result, this partnership ensures no dropped calls and clear call quality, even during fluctuations in network quality.
What does the onboarding process look like?
When implementing a new business phone system, the onboarding process should be as seamless as possible. With dedicated onboarding managers, Aircall ensures quality and time-efficient network setup.
In addition, our support managers have access to real-time dashboards so they can stay updated on your network performance and provide proactive solutions.
VoIP services in Rockhampton, and Other Cities in Australia: We’ve got you covered
Aircall's VoIP phone system is available in Adelaide, and other cities in Australia, including:
The Right Business Phone System in Rockhampton
Ultimately, the right business phone system in Rockhampton should be efficient and effective, from onboarding to that very first call. Ready to give us a go without spending a cent? Try us for free here.
