Call center managers share a common desire to coach their call team members by using a “call whisper” to guide them in their conversations with prospects or customers. While it’s n...

Nicholas PriceAugust 28, 2020

5 Minutes

Call Center

If customer service is important to your business (of course it is!), you’re probably well acquainted with agents being inundated with calls. With just a basic phone system in plac...

Max BaileyNovember 8, 2019

9 Minutes

Call Center