Aircall reviews from trusted peers
Discover Aircall reviews on G2, Trustpilot, Google, Capterra, and several other review platforms.
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"Aircall was incredibly fast to implement for my team of 15+ users..."
4.3 - G2 Crowd
"The dashboard is very streamlined, and it's easy to set up additional features like IVR."
4.3 - Capterra
"The ability to integrate your system into a single call is incredible."
4.6 - Reviews.io
"Aircall is the support system that our team needs"Find reviews on G2
Great phone system
We spent 3 weeks (and countless headaches) trying to set up a phone system from a competitor. After 3 weeks, we still weren't able to make a phone call. The day that I discovered Aircall, I had a functional trial in my hands, was able to make a call on a new phone number, and then had my whole team set up. Very impressed with the service.See this review
Aircall is the support system that our team needs.
The way that Aircall operates has made a huge impact on the way that my team functions. The features in Aircall make is easy for my team to split up into smaller teams within Aircall based on specific topics that our customers have which are allocated to the right agents. Aircall easily integrates with our CRM and their support team has always been reliable. We haven't experienced any dropped calls since launching with Aircall.See this review
Fast Implementation and Intuitive UX
Aircall was incredibly fast to implement for my team of 15+ users when the pandemic began and we needed to quickly and efficiently pivot to remote work. In my opinion, the responsive support they provided and the speed with which we were able to get our teams up and running after moving from the office to home for the first time was remarkable. We had both our sales team and our customer service team set up with Aircall accounts on their Macs and mobile devices within 48 hours!See this review
Aircall gives us office functionality without being in the office. We are able to take calls and transfer them with ease. Also, we are able to use our business number so that when we call our customers they see our local business number on their caller ID. Give Aircall a shot. We have loved it and are very happy with our decision.See this review
- 1Devon M
- 2Lauren P
- 3Ryan W
- 4Efrain M
"Aircall is the best VoIP solution I've tried."Find reviews on Google
Amazing VoIP service
Best-in-class account customer support and account management, with kind, dedicated professionals who truly care about their jobs. Sound quality is also really good, I have rarely experienced any issues. Highly recommended.See this review
Aircall is the best VoIP solution I've tried
It's got the right combination of offerings and features that sets it apart from the rest. From customer support to the iOS app and all the features in between, it's the best scalable product with the best UX experience. Aircall has allowed us to have a scalable and portable phone solution that doesn't require specific hardware.See this review
I'm a big fan of Aircall
It's a great platform that solves a lot of problems, making sure your customers can connect with you at all times. Setting it up in a new context recently was easy, and the support was excellent. I highly recommend them.See this review
Aircall is very easy to navigate
I find this application very convenient and intuitive. It definitely makes my efforts and communication easier. 100% recommendedSee this review
- 1Guillermo M
- 2Rob T
- 3Erin R
- 4Rosa M
"Super easy to use and helpful for teammates!"Find reviews on Capterra
Aircall has been amazing, from the Support guys to the Customer Satisfaction team. The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.See this review
Aircall is a user-friendly tool that is intuitive
My experience with Aircall has been extraordinary so far, not only from a product UX/UI perspective but also from my interaction behind the tool….It is easy to set up and sync with other CRM tools like Zendesk, Hubspot, Planhat, etc. I also like the easy IVR system someone can set up with minimum resources.See this review
Great on-the-go VoIP app
Comes with a native application for both MacOS and iOS. Integration with Hubspot CRM, meaning that all call recordings are available directly on the contact page...Our team is very mobile and can work from anywhere - we needed a cloud based telephone system.See this review
Best calling software out there
Overall experience has been great—the product works very reliably. Best part is you can integrate with Hubspot CRM so that you can skip manual tracking and the call recording option helps anyone in the company listen to previous calls in the CRM to help to get the context.See this review
- 1Alex F
- 2George N
- 3David M
- 4 Roshinee P
"Great application for our growing team"Find reviews on Trustpilot
I truly love the Aircall application
I truly love the Aircall application. My customers can hear me and the quality of calls are always very clear. I love being able to check the mic input and output prior to each call to ensure that my headset is properly functioning.See this review
Aircall sound quality is consistently great
Aircall sound quality is consistently great. There doesn't seem to be any issues ever when using the app for connection, the only time poor audio connection has been experienced appears to have been on the customer end due to reception/speaker phone. The calls drop through straight away upon picking them up too, there isn't a delay.See this review
Great call service. Definitely recommend!
I use Aircall for work and it is the most easy to use and efficient app out there. It is integrated to my Salesforce account and with those two I can do anything! I would consider Aircall at the enterprise level with room to grow.See this review
Great application for our growing team
My team has been using Aircall for over a year now and love the flexibility it offers, allowing us to grow our team from a single line and user up to over 20 users and 10 lines as of present. The ease of it all has been the most beneficial, allowing us to add users, assign them to specific lines and teams, and add custom scripting to our inbound calls in only a few minutes has been a great benefit.See this review
- 1Alia G
- 3Chris D
- 4Mike R
"Best call center software"Find reviews on Reviews.io
Very nice app to use for work!
I never had any issues with aircall. It runs using minimal internet speed requirements which is very good for me as a home-based online worker. Voice clarity and sound quality, plus loud ringtones, are also very effective. Very nice app to use for work!See this review
Aircall is very powerful!
It is a business solution platform. I would recommend it to anyone looking for communications to solve for their business. They offer a wide variety of solutions!See this review
The product is fantastic!
The ability to integrate your system into a single call is incredible. You don't need to ask for account/order numbers related to customer issues. Aircall pulls the customer info associated with the phone number and it's ready to be selected for quick customer support. The analytics features are great too. Being able to see all the information related to a single call from any desired moment to help improve your team’s overall service is crucial.See this review
We are extremely happy with the service
Setting up hunt groups and call forwarding is a huge benefit for our company and with Aircall’s system, everything is working better than expected. Sarah was also wonderful to work with and helped us through the whole process. We are extremely happy with the service.See this review
- 4Carter S
Read Aircall reviews on our integration partner marketplaces
"Aircall's integration with HubSpot makes keeping track of my business easier, and helps me to be more efficient. Using the Aircall app on my phone when on the go, and knowing my conversation will be documented and recorded for review on HubSpot, helps me to stay on track during hectic days while working with multiple contacts during a short time span."
LeaseCloud at HubSpot
"Aircall is the easiest, best way to make calls globally while updating Salesforce at the same time. It has been a gamechanger for our SDR team, increasing calls per day, response rates with local numbers, and instant reporting. Their staff is incredibly responsive and has taken care of all of our needs/requests. If you are thinking about using it, take the jump and make it happen. You'll be grateful!"
SaleCycle at Salesforce
"Having this integration has literally changed my day to day experience of work in account management which involves calling a lot of clients. It is amazing just being able to click on the call button from within the client record - instead of searching around for numbers and then also remembering to make notes on a separate system, it is all directly linked. This lower friction simply means I can make more calls!"
Elements Property at Pipedrive
"Incredibly easy to install and configure. Aircall is our centralized phone system and all it took was 2 minutes to integrate it with our support desk. This integration makes Zendesk even easier to adopt and love."
BrainSell at Zendesk
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