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Turn conversations into outcomes, in real time

AI Assist automatically coaches your team for stronger calls, faster workflows, and better conversation intelligence.

Take the tedium out of call reviews

Review calls faster with AI-generated insights like call summaries, key topics, action items, and customer mood.

Say hello to clarity on conversation trends

Learn what your customers are talking about with conversation trackers, so you can easily monitor key trends.

Upskill your team so they can smash their goals

Drive team performance with AI-powered call scoring, so you can scale your coaching efforts in half the time.

Improve call outcomes in real time

Empower your team with an always-on call assistant. Contextual talking points, tips, and resources improve call outcomes live so agents can call with confidence.

AI for smarter sales 


and smoother support

Get free access

Convert prospects with
winning sales calls

Ensure sales calls are engaging and on-script with auto-filled sales playbooks. Review pitches faster and coach sales reps to drive calls that convert.

Turn support calls into
customer loyalty

Discover common friction points in support calls with conversation trackers. Coach agents to deliver seamless customer experiences that consistently boost CSAT.

Gain control over your call
review process

Make call reviews a breeze with AI-powered scorecards. Automatically evaluate calls for faster QA and more reliable coaching.

Improve call outcomes in real time

Equip teams with the information they need in Aircall Workspace. Surface talking points, knowledge, and pointers live during conversations to consistently improve call outcomes.

Join over 20,000 customers embracing AI-Powered Conversations

Stephen Monarch
Stephen Monarch

“I was sold on AI Assist and championed it to our CEO. It’s been a game changer. With call summaries, we’re saving about an hour per agent per month on call reviews.”

Stephen Monarch

Director of Operations at Puls

Discover hidden value in your calls

Level up team performance and business intelligence with a range of AI-powered features.

AI-Generated

Call Summaries

Instantly grasp the essence of a conversation, ensuring vital takeaways are never missed.

Key Topic

Recognition

Quickly identify key discussion points to understand a conversation in seconds.

Action Items

Quickly surface follow-up tasks after a call to ensure customers are never left hanging.

Sentiment

Analysis

Detect customers’ sentiments during calls to foster more meaningful, positive interactions.

Call scoring

Cut down hours of manual call scoring, and provide regular feedback to drive team performance.

Trending topics

Visualize conversation trends across calls for deeper business intelligence.

COMING SOON

Real-time agent assistance

Surface knowledge and tips in real-time, so agents have the information they need at their fingertips.  

COMING SOON

Sales playbooks

Display sales frameworks like SPICED, BANTT, or custom–and automatically fill them out live, so agents always stay on-script. 

COMING SOON

CRM autofill

Log calls in your CRM according to your preferred sales playbook, so you always have actionable CRM data. 

COMING SOON

Automated post-call workflows

Automate tedious post-call tasks, like generating follow-up emails, for lightning fast wrap-up time.

Ready to level up with AI Assist?

    AI Assist

    /user/month

    applied on all Aircall licenses

    For faster call reviews and team coaching

    • Call summaries

    • Key topic recognition

    • Talk-to-listen ratios

    • Action items

    • Sentiment analysis

    • Trending topics

    • Call scoring

    • CRM logging

    • AI and Transcription API

    Get free access

    COMING SOON

    AI Assist Pro

    For better call outcomes in real time

    Everything included in Aircall Assist, plus:

    • Real-time call transcription

    • Real-time agent assistance

    • Sales playbooks

    • Sales playbooks CRM updates

    • Automated call scoring

    Exact features are subject to change based on beta customer feedback.

    Frequently Asked Questions

    Aircall AI uses generative AI to produce text, such as call summaries, based on dialogue between two speakers.

    This innovative technology can unlock value for Sales and Support Managers who want to review calls faster, enable efficient team coaching, and drive CSAT and conversion with enhanced agent performance.

    AI Assist is currently available for calls made in English, but it can be purchased by customers in any country. We look forward to adding additional languages, and we will prioritize new languages for Aircall AI based on customer demand.

    No. Your call data, including recordings and transcripts, are protected and not provided to any third parties outside of Aircall or used to train any internal or third-party AI models.

    AI Assist is available at the price listed above, with the cost applied to all Aircall licenses. This means that the number of Aircall AI licenses provisioned will be equal to the number of standard Aircall licenses on your account. There are no additional usage fees based on the number of calls that are being transcribed and enriched with AI-generated content.

    AI-generated call summaries, key conversation topics, and talk ratios will be available on the call transcript and recording page. Call transcripts and recordings can easily be accessed from Aircall’s Conversation Center, which stores all recorded conversations. By clicking on a call or voicemail in the Conversation Center, Sales and Support Managers can quickly gain insight from the content generated by Aircall AI.