Get easy access to customer details in BigCommerce every time the phone rings.
Connect Aircall and BigCommerce to get customer details whenever the phone rings. Caller information is displayed right in the Aircall app, so reps have a head start in resolving the customer’s issue.
Get caller details from BigCommerce before you pick up the phone
With the Aircall - BigCommerce integration, the caller’s name and a link to their profile in BigCommerce gives reps easy access to view customer, order, and shipping information. Armed with information, Agents can resolve issues faster and deliver exceptional customer experience.
Go to the customer’s profile in BigCommerce with one click
Save up to two minutes per call when your team has quick links to customer profiles in BigCommerce directly from the Aircall app. No manual search needed.