Recruiters and HR professionals know that finding and retaining the right talent isn’t an objective science. It requires going beyond what’s shared on a resume and uncovering a can...

Nicholas PriceAugust 12, 2022

7 Minutes

Call Center

If you listen to the conversations around you, you’ll likely hear someone complaining about a bad experience interacting with a company. It’s not nearly as common to overhear rave-...

Nicholas PriceOctober 30, 2020

9 Minutes

Customer Experience