How to Build an eCommerce Support Team
For an eCommerce business, customer experience can be the difference between success and failure in a fiercely competitive market. But how can an online retailer create amazing customer experiences? It all starts with a well-prepared customer support team.
This two-part eBook provides the essential components needed to grow and scale an eCommerce support team. Key takeaways include:
- How to hire, train, and motivate your team for success
- How to select the tools you need to build your eCommerce tech stack
- How good (or bad) support impacts your business
Aircall helps eCommerce support teams have the kind of conversations that create lifelong customers and take your business to the next level.