How to Build an eCommerce Support Team

A great customer experience is key to getting and retaining eCommerce customers in a competitive market. Our guide to growing and scaling an eCommerce support team shows you how to get started and take your support team to the next level.

For an eCommerce business, customer experience can be the difference between success and failure in a fiercely competitive market. But how can an online retailer create amazing customer experiences? It all starts with a well-prepared customer support team.

This two-part eBook provides the essential components needed to grow and scale an eCommerce support team. Key takeaways include:

  • How to hire, train, and motivate your team for success

  • How to select the tools you need to build your eCommerce tech stack

  • How good (or bad) support impacts your business

Aircall helps eCommerce support teams have the kind of conversations that create lifelong customers and take your business to the next level.

Ready to build better conversations?

Aircall runs on the device you're using right now.