Provide exceptional customer support

Make every conversation count

Never miss a call

Busy agents? Not to worry. Advanced features such as call cascading and call routing ensure that calls never go unanswered.

Managing calls as a team enables your team to serve more customers and ensure satisfaction.

Let the data
do the talking

With real-time analytics your business has the tools to measure and understand call activity.

Access to agent, department and call performance allow you to make data driven decisions and optimize your support.

Try aircall for free

Incoming call view on Aircall call center software phone

Comment on Calls

Commenting on calls will allow you to update customer information in real-time and sync it with your CRM/helpdesk.

Tags and comments view on Aircall call center software phone

Inbound
Call-center
features

International numbers

Make or receive calls on any number, all over the world. Always be right around the corner.

Interactive voice response

Add an IVR to your lines and make sure that calls are always directed to the right person or team.

Warm transfer

Check in with an agent before transferring a call to them.

Unlimited concurrent calls

Make and receive as many calls as you like, on any number, at the same time.

Call center analytics

Gauge your support team’s performance by keeping track of missed calls, call loads, etc.

Live feed

Get live updates on what’s going on in your call center to optimize your productivity.

Time-based routing

Each user can set their working hours and their call availability, or let managers set hours for the whole team.

Skill-based routing

Make sure every call is routed to the right teammate, and see who’s available before you transfer the call.

CRM integrations

Aircall integrates with the business tools you use daily (Salesforce, Zendesk, Helpscout, and many more!).

More features...

See our customers stories

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