Drive performance through conversation
Aircall’s AI transcribes calls and voicemails for you so you can better ramp up reps and deliver world-class customer experience.
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TRUSTED BY 16,000+ COMPANIES
Get more from your calls and voicemails with transcription
Your calls are a gold mine of opportunity, but it’s not practical to listen to them all. With Aircall’s AI, you can quickly access insights from a text version.
Drive performance
Easily find learning opportunities through transcription. Turn daily calls into an asset for training and onboarding.
Deliver world-class CX
Monitor how agents handle issues, cut the time needed to deal with voicemails, and give newcomers real-life examples to review.
Unlock business insights
Leverage calls to get deal and market intelligence as well as actionable insights into your team’s performance and competitive landscape.
3-5x
Review calls faster. With transcription, easily scan through call recordings and identify your talk-to-listen ratio.
373%
Secure a huge ROI over 3 years when switching to Aircall, according to a Forrester Total Economic Impact™ study.
Save up to 2 hours
Leverage transcription to save up to 2 hours per agent per week on voicemail and call review.
Built for better connections
Supported transcription languages
Currently available in English and French, with more languages being added. Spanish & German coming soon!
coming soon...
Automatically transcribe calls with Aircall’s AI technology
With Aircall Transcription, easily go through call recordings and identify your team’s talk-to-listen ratio, key moments, or competitor mentions.
Links to the recordings and transcripts are available in your CRM or help desk, so you can click to read them while checking a contact, account, or ticket.
Get accurate voicemail transcriptions with the click of a button
Reduce the time needed to deal with voicemails by automatically transforming your voicemails to text. Easily skim through the transcript instead of spending minutes listening to each recording.
All the features you need for productivity
Our powerful AI is combined with a simple interface to delight your team.
Fast forward, rewind, increase play speed, skip 10 seconds ahead, or visually identify who’s speaking to quickly get to what matters.
Decide which phone numbers get transcription, or not. Enable the main language for each number to ensure good coverage.
Our data scientists continuously improve our proprietary machine learning engine to transcribe calls with a minimum of 85% accuracy.
Aircall transcribes calls immediately after they end, so you only have to wait for up to 30% of the duration of the call to access the transcript.
Easily copy and share snippets of a conversation or the link to the full recording and transcript with call participants.
Safiya Cherifi
Global Inbound Manager for Too Good To Go
“We improved our performance and raised our KPIs when we decided to start tracking the activities of our salespeople, supporting them through the dashboard and creating tailored coaching for them. This helped us also to increase conversion rates by 10-15% on average.”
Seamless integration with your tech stack
Enjoy Aircall by itself or unlock advanced coaching capabilities with AI & business tool integrations.
Ready to build better conversations?
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