Best Sales Metrics To Track

15 Metrics to Track for Sales Team Performance

Last updated on June 26, 2023
8 min

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Tracking your sales metrics and key performance indicators (KPIs) is essential for any business that wants to boost its revenue and increase sales. In today's data-driven world, you can't afford to be in the dark when leading your sales team to success.

Sales analytics involves reviewing sales data, metrics, and trends to gain insights to improve your sales team's performance, sales productivity, and sales effectiveness. It enables you to identify critical areas of improvement in your sales and marketing strategies, allowing you to optimize your efforts and maximize revenue. It also helps you drive accurate sales forecasts and refine your sales process.

By focusing on the data, sales analytics makes sales reps accountable and provides managers with prime coaching opportunities based on metrics, grounding conversations in data instead of opinion. It also offers insight and visibility into the sales process, giving revenue leaders actionable insights into more significant sales trends in sales cycles.

Identifying the most important sales metrics and KPIs for your business and team depends on the key performance indicators you identify as vital to your business model. This means aligning your sales KPIs with your strategic growth initiatives. 

Here are the 15 most critical sales metrics to track for any sales revenue team:

  • Revenue

  • Sales Volume

  • Average Deal Size

  • Sales Conversion Rate

  • Sales Cycle Length

  • Customer Acquisition Cost (CAC)

  • Customer Lifetime Value (CLV)

  • Sales Team Performance Metrics

  • Lead Generation Metrics

  • Lead Response Time

  • Sales Forecast Accuracy

  • Sales Pipeline Health

  • Sales Channel Effectiveness

  • Churn Rate

  • Win Rate

These metrics are a means to an end goal of achieving revenue precision, not the end itself. With the right sales metrics and KPIs in place, you'll have the data you need to make informed decisions, adjust your sales strategy, and improve your sales performance

Let's discuss each of these most important metrics in evaluating a business's financial health and success:

1. Revenue

Revenue is the most critical sales metric for any business since it is the total amount of money your business generates from sales. It is the total income generated from all sales and operational activities across your business's products and services. To calculate total revenue, you must multiply the number of products and services sold by the price of each.

Tracking revenue over time helps you identify trends, such as seasonal changes in demand or the impact of marketing campaigns on your business.

2. Sales Volume

Sales volume measures the number of sales your business makes over a specific period. Tracking the sales volume is crucial to identify trends and patterns in purchase and customer behavior, such as changes in demand or the impact of promotions. The available data on the sales volume helps to know how your business is faring and where the bulk of sales are coming from.

3. Average Deal Size 

The average deal size or Average Selling Price (ASP) is the average dollar amount or value of each closed deal or sale recorded. You can calculate it by dividing the total amount of closed deals by the total number of deals. With this metric, you can quickly identify opportunities to increase revenue by upselling or cross-selling to your existing customers. It also helps to analyze the prospects of your sales team's ability to land larger deals and shows whether your sales messages resonate with customers with high purchasing power.

4. Sales Conversion Rate

Sales conversion rate is the number of qualified leads your sales team, or messages turned into closed deals. Tracking this sales metric and those leads' characteristics helps you ensure that your business focuses on selling and marketing to relevant buyers and continues to grow. Measuring the percentage of leads that result in a sale also enables you to identify areas of your sales process that need improvement, such as lead qualification or follow-up. 

5. Sales Cycle Length

The sales cycle length is the time it takes potential customers to go through the various sales process stages until they finally purchase. Tracking the time it takes for a lead to become a customer helps you identify bottlenecks in your sales process so that you can optimize your efforts to reduce the sales cycle length.

6. Customer Acquisition Cost (CAC)

CAC is the average marketing expense required to acquire one new customer. It is the amount of money you spend to acquire each new lead. Calculate CaC by dividing the total amount you spent on sales and marketing in a given period by the number of customers acquired during the same period. Tracking this metric would help you identify the most effective marketing channels for customer acquisition to optimize your marketing spend.

7. Customer Lifetime Value (CLV)

CLV is the average amount of money your business makes from a buyer for the period of their patronage as a customer. It is usually the total value a customer brings to your business over their lifetime. With the CLV, you can see the most profitable customer segments and tailor your sales and marketing efforts towards those market segments. You can also see if you're spending too much or too little on acquiring customers for your business and decide if your customers are worth your investment. A 3:1 ratio of LTV: CAC is optimal.

8. Sales Team Performance Metrics

Tracking sales teams' performance metrics, such as the number of deals closed, quota attainment, and average deal size, help you identify areas of improvement in your sales team and how to optimize their efforts to maximize revenue. When tracked over time, this key metric enables you to measure how often your sales team turns leads into new customers. 

9. Lead Generation Metrics

Every profitable business focuses on constant lead generation to fill the sales pipeline. Lead generation metrics like the number of leads generated and lead-to-opportunity conversion rate point you to the most effective lead generation channels and how best you can optimize the sales team's efforts to generate high-quality leads. It will also help you fine-tune your business's top-of-funnel messaging to bring in a different cohort of leads with more specific qualifications.

10. Lead Response Time

How long does your sales team respond to a new lead? That is your lead response time. Tracking LRT comes in handy in optimizing your sales process and increases your chances of converting potential leads into loyal customers. Customers who get prompt responses to their queries will most likely become loyal customers for a long time. 

11. Sales Forecast Accuracy

Sales forecast accuracy is how accurate your sales forecasts are. Tracking this metric will open your eyes to the areas that need improvement in your business forecasting methods. The accuracy of these forecasts helps you optimize your marketing processes to maximize business revenue.

12. Sales Pipeline Health

Sales pipeline health involves analyzing the overall health of your sales pipeline, including the number of deals in each stage, the average time deals spend in each stage, and the conversion rate from one stage to another. Measuring these sub-metrics will help you understand how your sales pipeline performs, where deals get stuck, and which stages require additional attention. This will help you uncover the bottlenecks in your sales process and optimize your sales pipeline for better efficiency and effectiveness.

Tracking your sales pipeline health lets you streamline your marketing spend and plan for future growth. By forecasting future revenue based on the number of deals in each stage, you can adjust your sales and marketing strategies to achieve your revenue goals.

13. Sales Channel Effectiveness

Sales channel effectiveness is how well your sales channels perform, such as direct sales, inside sales, and channel partners. Tracking this metric will help you uncover the channels generating the most revenue and those requiring additional attention for optimal performance. Based on the available data, you can invest more resources into those channels to further optimize their performance. For example, if you notice that your direct sales channel is generating the most revenue, you may want to allocate more resources to that channel to help drive even more sales.

14. Churn Rate

The churn rate refers to the number of customers who either choose to cancel or fail to renew their subscriptions during a specific period. It is a crucial metric to track for any business running a subscription or recurring revenue model to see if they are gaining more customers than losing them. Tracking this metric helps you to take a close look at your customer base and see if you are offering good customer service and experience to retain your customer's loyalty.

You can calculate the churn rate thus:

Churn rate = number of churned customers divided by the total number of customers

15. Win Rate 

Win rate is the proportion of successful deals compared to the total number of opportunities available. You can evaluate win rates at the team or individual levels since it provides valuable insights into performance and effectiveness.

FAQ about Sales Metrics

Why is tracking your sales metrics essential?

Tracking sales metrics is essential because it provides insight into the effectiveness of your sales and marketing strategies. By monitoring your sales metrics effectively, you can identify areas that need improvements, such as increasing sales volume, reducing churn rate, or improving your sales cycle length.

How can you track your sales metrics?

Tracking your sales metrics is a crucial part of any successful sales strategy. Identify the KPIs that are most relevant to your business and sales goals. Use available tools to track your metrics, such as a CRM or sales analytics software. Establish a regular data collection and analysis cadence for effective sales metrics tracking. Depending on your business needs, this could be daily, weekly, or monthly. Create a centralized reporting system where you can easily access and share essential sales metrics with your sales team. With a clear understanding of your sales metrics and regular tracking, you can optimize your sales strategy and make data-driven decisions to drive growth and revenue for your business.

What are the three best sales metrics?

Every sales metric is essential for tracking, but there are a few sales metrics that are commonly considered to be crucial for tracking sales performance. These include revenue, sales conversion rate, and customer lifetime value (CLV). 

Revenue is the most apparent sales metric because it indicates how much your business is bringing in. The sales conversion rate measures the percentage of leads or prospects that ultimately convert into paying customers, providing insight into the effectiveness of your sales process. Lastly, customer lifetime value is the total value that a customer is expected to bring to your business throughout their relationship, making it a crucial metric for evaluating the long-term profitability of your customer base.

If you want to improve your sales performance and reduce your churn rate, don't hesitate to check out call analytics software! With Aircall's advanced call analytics software, you can track all your call metrics, including call volume, call duration, and call outcome, and get a deeper understanding of your customer interactions. 

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Published on June 26, 2023.

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