In May 2022, Aircall commissioned global market research company Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential financial impacts of switching to Aircall’s cloud-based phone system. After conducting customer interviews and building a composite organization, Forrester found that companies experienced a combined ROI of 373% over three years due to increased productivity, time and cost savings, integrations, and more.
“We believe the study highlights the value of Aircall’s product and the investments we’ve made to build a cloud-based phone system that helps our more than 10,000 global customers increase productivity and connect to more than 100 essential business tools,” says Aircall CEO and Co-Founder Olivier Pailhes.
TEI™ Study Findings
The study outlined the quantifiable and unquantifiable benefits of switching to Aircall. You can [download the full study] to learn more, but the top reported benefits included:
Increased operational productivity by 20%: Operations managers noted that they were able to reduce time spent on onboarding, system maintenance, implementation, and business reporting.
Saved agents 8 minutes per hour: Agents increased their productivity by reducing the amount of manual data entry spent on each call by implementing streamlined integrations and other features.
Cost savings: Customers saw a decrease in costs related to equipment, international calls, per-minute phone calls, and service maintenance.
According to a survey participant who works as an IT Manager in Media, “Aircall has actually made our call quality improve compared to our previous provider. There was no call dropping, and of course, it was pretty easy to use. The team had no learning curve there.”
Read about the potential return on investment of implementing Aircall in The Total Economic Impact™ of Aircall: Cost Savings and Business Benefits Enabled by Aircall.
Published on January 17, 2023.