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Get free accessNew York & Paris – July 23, 2025 — Aircall, the AI-powered customer communication platform, today announced the global launch of AI Assist Pro, a new product that brings real-time AI coaching into live calls and workflow automation to improve team efficiency. With this launch, Aircall continues to expand its AI capabilities, empowering SMB sales and support teams to focus on what matters most: high-impact conversations.
The pressure is real. Sales and support teams are stretched thin—juggling manual tasks and rising call volumes, with limited time to coach or ramp new talent. While most AI tools focus on what happens after the call, AI Assist Pro is different. It’s designed to elevate conversations as they happen, helping reps deliver better call outcomes in the moment. The rest is handled by AI: custom call summaries, one-click CRM updates to log call details, follow-up emails, and real-time coaching that enhances human expertise.
"Most AI systems analyze only historical data. AI Assist Pro extends that analysis to include real-time data, helping sales teams intervene in the present to shape the future,” said Scott Chancellor, CEO of Aircall. “It delivers the right insights and guidance at the right time, so agents can build trust, handle objections, and close more deals. We’re using AI to elevate human skill and improve business outcomes."
AI Assist Pro delivers value across every stage of the sales conversation:
Before the call: Contact Insights summarize the last 12 customer interactions, helping reps walk into every conversation informed and prepared.
During the call: Live transcription, real-time prompts, and embedded Playbooks—like BANT, SPICED, or your own custom methodology—keep reps aligned with your sales process and handle objections with confidence.
After the call: Automated CRM updates, Playbook-based call summaries, follow-up email drafts, and call scoring save reps time and give managers consistent data to coach from.
Part of Aircall’s growing AI capabilities for SMBs
AI Assist Pro builds on the foundation of AI Assist, Aircall’s first AI add-on, launched in 2023. AI Assist provides managers with deep post-call insights—like summaries, sentiment analysis, and key topic tagging—that identify coaching opportunities and improve team performance. AI Assist Pro extends this foundation by delivering real-time, in-call coaching and workflow automation directly to reps, while providing managers with automated call scoring, helping teams perform at their best before, during, and after every conversation.
Alongside AI Voice Agent, which handles high-volume, repetitive inbound calls, and routes only the most valuable conversations to your team, these AI capabilities help fast-moving sales teams focus on the right calls and execute with maximum impact. Simply put: AI Voice Agent makes sure the right calls reach your team. AI Assist Pro makes sure your team nails them. Together, they reduce manual work, accelerate rep readiness, and improve live call performance—resulting in fewer missed opportunities, stronger sales outcomes, and happier customers.
"We designed AI Assist Pro to solve real-world challenges faced by fast-moving sales teams—reducing manual work, accelerating rep readiness, and improving live call performance,” said Tom Chen, Chief Product Officer at Aircall. “Its real-time guidance ensures agents are never alone on a call. Its automation streamlines post-call tasks and provides managers with automated call scoring—giving teams time back to sell and coach. This is AI built for action, in the moment, where outcomes are decided."
With thousands of organizations already benefiting from AI Assist’s post-call insights to improve team performance, the launch of AI Assist Pro marks the next step in extending AI capabilities directly to reps on the front lines. Paired with AI Voice Agent, Aircall now offers a powerful combination: automated handling of routine calls alongside live AI coaching for your most complex conversations, precisely when it matters most.
AI Assist Pro is now available globally as an add-on to all Aircall customers. Learn more at aircall.io.
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About Aircall
Aircall is the AI-powered customer communication platform for fast-scaling sales and support teams. The company’s AI suite—including AI Assist, AI Assist Pro, and AI Voice Agent—helps SMBs operate smarter, drive efficiency, and improve performance through better conversations. More than 20,000 companies worldwide rely on Aircall to power over 2 billion customer interactions every year.
https://aircall.io/
Media contact: Tara de Nicolas (tara.denicolas@aircall.io)
Published on July 23, 2025.
