Emily Gregor

Senior Content Marketing Lead

Emily has directed content marketing strategies, building brand authority and driving lead generation, for over 10 years.

Articles by Emily

News

December 15, 2021

2 Minutes

2021 in Review: A Year of Building Better Conversations

Women talking on the phone to a colleague, surrounded by holiday decor

Support

December 8, 2021

2 Minutes

Our Gift to You: The Product Features Your Sales and Support Teams Need This Holiday Season

Illustration featuring a person sitting on a stool while talking on the phone

Support

December 3, 2021

3 Minutes

The Ultimate Contact Channel Debate: Call vs. Live Chat

Sales

November 24, 2021

4 Minutes

The Verdict Is in for Sales: The Mobile-First Approach Is Here to Stay

Person sitting in a chair waving during a video call

Operations Management

November 17, 2021

5 Minutes

How to Choose the Best VoIP Provider for Your Business Needs

Illustration of a person on the phone with a colleague planning for the holidays

Support

October 22, 2021

4 Minutes

’Tis the Season: How to Anticipate Your Holiday Customer Service Needs

Illustration of two people talking in front of a yellow background

Operations Management

October 20, 2021

4 Minutes

8 Calendar Management Strategies Sales and Support Leaders Swear By

Operations Management

October 15, 2021

6 Minutes

How to Become an Operations Manager: What to Expect, Responsibilities More

How to foster productivity in hybrid work environments

Operations Management

September 29, 2021

7 Minutes

Productivity in the Era of Hybrid Work Environments

Customer Experience

September 22, 2021

7 Minutes

Yes, Your Customer Feedback Still Matters: Here’s Why You Need to Continue to Listen

Customer Experience

September 6, 2021

14 Minutes

Struggling With Your Voice Communication Strategy? 4 Mistakes Brands Make

Customer Experience

August 18, 2021

7 Minutes

Why the Best Support Teams Use Call Recording Software

Why you need to use VoIP for your business

Tech

August 13, 2021

14 Minutes

The Benefits of Using a VoIP Provider for Your Business

How to choose the best call recording software for your team

Customer Experience

August 11, 2021

3 Minutes

Choosing Call Recording Software: How to Pick the Best Technology for Your Team

Hiring hybrid employees: traits to look for

Operations Management

August 6, 2021

3 Minutes

The Secret to Building a Hybrid Workplace | Part III: Hiring Hybrid Employees

Essential factors to consider when developing your hybrid workforce

Operations Management

August 4, 2021

7 Minutes

Developing a Hybrid Workforce? Here Are the Top Factors to Consider

Collaboration is the key to building a hybrid workplace

Operations Management

July 30, 2021

4 Minutes

The Secret to Building a Hybrid Workplace | Part II: Creating a Workplace Built on Collaboration

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