Aircall vs. CloudTalk: Why growing teams prioritize reliability and AI coaching

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Let’s address the elephant in the room immediately: CloudTalk has a lower entry price than Aircall. If you're a solopreneur or a very small business where budget is the absolute constraint, that lower price tag is appealing.

But when comparing CloudTalk vs. Aircall for growing sales and support teams, the calculation changes. The most expensive phone system isn’t necessarily the one with the highest monthly license fee; it's the one that stops working when you need it most.

When you're scaling, your phone system stops being a utility and becomes a revenue engine. Every minute of downtime is a lost sale. Every call made without coaching data is a missed training opportunity. This guide breaks down the critical differences between Aircall and CloudTalk to help you decide whether you need a basic dialer or a platform built for business continuity and growth.

At a glance: Key differences between Aircall and CloudTalk

If you need a quick answer, here is how the two platforms stack up against the metrics that matter most to scaling businesses.

Aircall vs. CloudTalk reliability: The hidden cost of low-price VoIP

Reliability is often the metric buyers ignore until it's too late. In the VoIP world, “cheaper” usually means the provider is cutting corners on infrastructure.

Many budget-friendly providers rely on single-carrier routes. This means if their one connection to a local carrier experiences issues, your team experiences jittery audio, dropped calls, or total outages. For a support team, this is a disaster. For a sales team, it burns leads.

Aircall takes a different approach. We use global carrier redundancy. This means we have multiple carrier connections in every region we serve. If one carrier experiences a fault, Aircall automatically reroutes your calls through another carrier to ensure stability.

We're also fully transparent about our reliability: Aircall maintains a 99.95% uptime SLA. This isn't just a marketing number; it's a commitment to business continuity. When you calculate the cost of your entire team sitting idle for an hour, or the cost of a frustrated customer who can't reach support, the price difference between a budget tool and a reliable platform vanishes.

The Verdict: Aircall wins on stability. For teams that can't afford 30 minutes of downtime, Aircall’s 99.95% uptime and carrier redundancy offer the necessary insurance that CloudTalk lacks.

Sales features: Coaching your team to close more deals

For sales leaders, a phone system shouldn't just facilitate talk; it should generate revenue. This is where the gap between a standard dialer and a sales platform becomes wide.

CloudTalk offers a functional dialer. It calls numbers and connects people. However, scaling sales teams need to replicate their top performers. You can’t do that if you don’t know what is happening on calls.

Aircall provides best-in-class IVR, and specific features designed to help you coach your team to close more deals:

Live coaching with Call Whisper

New reps often struggle to overcome objections in real time. With Aircall’s Call Whisper, a manager can speak directly into the rep’s ear during a live call without the prospect hearing. You can guide them through a negotiation, suggest a counter-offer, or correct a technical detail live. CloudTalk’s implementation of monitoring features is often basic or restricted to higher tiers, whereas Aircall prioritizes this as a core coaching tool.

AI Assist: Conversation intelligence

Manual call review is impossible at scale. You can't listen to every call your team makes. Aircall's AI call intelligence software transcribes calls, analyzes sentiment, and identifies key moments automatically. It allows you to see, at a glance, why you're winning or losing deals without listening to hundreds of hours of audio.

The Verdict: Aircall wins on revenue impact. While CloudTalk offers a dialer, Aircall offers a coaching platform that actually helps reps close more deals.

Integration depth: Why Aircall outperforms CloudTalk on HubSpot and Salesforce

Every VoIP provider claims they integrate with HubSpot and Salesforce, but the quality of that integration varies widely.

CloudTalk offers a standard integration. It syncs contacts and logs calls. However, users often report that the sync can be delayed or that the data logging is basic.

Aircall’s integrations are deep and embedded. We don't just connect to your CRM; we live inside it.

• The embedded dialer: Your reps never have to leave Salesforce or HubSpot to make a call. Aircall’s Power Dialer sits directly in the dashboard.

• Automatic data capture: We log everything automatically: call duration, recording links, notes, and tags. This saves the average rep over 2 hours per week of manual data entry.

• Contextual pop-ups (CTI): When a customer calls you, Aircall’s screen pop shows you their CRM record instantly. You know who they are, their last purchase, and their open tickets before you even say hello.

Furthermore, Aircall boasts an app marketplace ecosystem with more than 200 integrations. Whether you use Gong, Intercom, Slack, or specialized industry tools, Aircall likely has a pre-built connector ready to go.

The Verdict: Aircall wins on workflow efficiency. The native, embedded experience in HubSpot and Salesforce saves reps hours of manual data entry compared to CloudTalk’s standard API sync.

CloudTalk vs. Aircall pricing: What do you actually get?

We know price is a factor. CloudTalk starts around $19 per user, while Aircall starts around $30. Why pay the premium?

It comes down to Total Cost of Ownership (TCO).

When you buy CloudTalk’s base plan, you're getting a stripped-down version of the software. To get the features a growing team actually needs, like Salesforce integration, advanced call center analytics, or priority support, you often have to upgrade to expensive tiers or pay for add-ons.

Aircall is built as an all-inclusive platform for professionals. Our pricing reflects the infrastructure required to maintain 99.95% uptime, reliable local support, and unlimited concurrent calls.

Ask yourself:

• What's the cost of buying a cheaper tool that doesn't integrate well with your CRM, forcing your highly-paid sales reps to waste time on manual logging?

• What's the cost of a cheaper tool that drops calls during a demo?

The angle: Aircall is an all-inclusive platform; CloudTalk is a base price with limitations.

Final verdict: Which solution is right for you?

The decision in the CloudTalk vs. Aircall debate comes down to the stage of your company and your goals.

Choose CloudTalk if:

• You're a solopreneur or a very small team.

• Budget is your absolute primary constraint.

• You have low call volume, and downtime is an annoyance rather than a revenue loss.

Choose Aircall if:

• You're a growing sales or support team.

• Call quality is non-negotiable for your brand reputation.

• You need CRM data integrity to be automatic.

• Coaching and AI insights are tied to your revenue goals.

If you're ready to see why more than 22,000 companies trust Aircall to power their conversations, there's no need to just take our word for it,test the voice quality yourself!

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Commonly asked questions

Is CloudTalk cheaper than Aircall?

Yes, CloudTalk’s base plans are cheaper (about $19/user vs. about $30/user). However, Aircall’s pricing is all-inclusive of advanced features like extensive carrier redundancy and 24/7 support, which often results in a lower Total Cost of Ownership (TCO) for mid-market teams.

Does CloudTalk integrate with Salesforce?

Yes, CloudTalk integrates with Salesforce, but users often report it functions as a basic data sync. Aircall offers a deeper integration with an embedded dialer directly inside the Salesforce dashboard, allowing for automatic call logging and Click-to-Dial without leaving the CRM.

Why do sales teams prefer Aircall over CloudTalk?

Sales teams prefer Aircall for its advanced coaching features. Aircall provides "Call Whisper" (coaching reps live without the prospect hearing) and AI-driven conversation intelligence, which are critical for onboarding reps and improving close rates.

Published on January 23, 2026.