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Sophie Gane
Senior Creative Copywriter
Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.
Articles by Sophie
Alternatives8 Best Dialpad Alternatives: AI, CRM & Pricing
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TechWhat is AI call scoring and what surfaces from every call?
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TechAI quality assurance for call centers: score every call automatically
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TechContact center vs call center: what routes and what connects?
July 9, 2026 · 13 Minutes
ResearchHow to choose call center software: what powers the right decision?
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SupportHow to choose a customer support phone system that reduces wait times
July 7, 2026 · 14 Minutes
Customer SuccessOmnichannel customer service: what unifies channels and why it matters
July 6, 2026 · 11 Minutes
Best PracticesBest phone system for SaaS: what accelerates both sales and CS teams?
July 5, 2026 · 17 Minutes
TechAI call summaries: what transcribes, scores, and coaches every call?
July 4, 2026 · 12 Minutes
TechBest VoIP for small business: what grows your team's output?
July 3, 2026 · 18 Minutes
Customer ExperienceWhat is a customer communications platform? How it unifies your stack
June 19, 2026 · 13 Minutes
Customer ExperienceAI phone receptionist: Handle every inbound call, 24/7
May 22, 2026 · 9 Minutes
Best PracticesAI voice agent pricing in 2026: cost models, provider comparisons, and ROI
May 14, 2026 · 6 Minutes
SalesThe AI-powered sales coach: Scaling mentorship beyond the 1%
April 29, 2026 · 10 Minutes
Call CenterTop contact center platforms with SMS and WhatsApp integration
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AlternativesAircall vs. CloudTalk: Why growing teams prioritize reliability and AI coaching
January 23, 2026 · 6 Minutes
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