Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Best Practices

May 14, 2026

6 Minutes

AI voice agent pricing in 2026: cost models, provider comparisons, and ROI

Tech

May 11, 2026

11 Minutes

AI voice agent platform: How Aircall handles inbound calls 24/7

AI Assist Pro live prompts panel displaying real-time coaching cues and budget objection handling suggestions during a call

Sales

April 29, 2026

9 Minutes

The AI-powered sales coach: Scaling mentorship beyond the 1%

AI Assist Pro interface showing live prompts with suggested responses, a call audio waveform, and AI-generated follow-up questions

Tech

April 27, 2026

9 Minutes

Receptionist AI: Handles every inbound call, around the clock

Top contact center platforms — Aircall workspace showing WhatsApp messages, conversations inbox, and caller contact details

Call Center

April 20, 2026

11 Minutes

Top contact center platforms with SMS and WhatsApp integration

Aircall AI Virtual Agent processing a call with a high-priority lead summary showing location, CRM usage, and cloud business phone system interest

Tech

April 10, 2026

10 Minutes

AI-powered virtual agents: The future of automated customer support

Alternatives

January 23, 2026

6 Minutes

Aircall vs. CloudTalk: Why growing teams prioritize reliability and AI coaching

Alternatives

January 5, 2026

10 Minutes

Aircall vs. RingCentral: How do they compare?

Call Center

January 2, 2026

13 Minutes

Call center dashboard software for real-time visibility and performance

Features

December 31, 2025

15 Minutes

What are virtual agents and how do they improve customer calls?

News

December 23, 2025

2 Minutes

A mark of excellence: Aircall earns multiple 2025 Capterra and Software Advice recognitions

Support

December 11, 2025

6 Minutes

Omnichannel vs multichannel customer service: Which is right for you?

Sales

December 3, 2025

9 Minutes

Aircall vs. Dialpad: 2026 comparison for call centers, sales, and global teams

Tech

November 19, 2025

9 Minutes

Phone system troubleshooting guide: Fix VoIP & IVR issues fast

Features

November 18, 2025

9 Minutes

Call coaching features that boost sales performance

Support

October 22, 2025

11 Minutes

Phone call scripting best practices for sales and support teams

Tech

October 20, 2025

8 Minutes

SMS vs Voice: Choosing the right channel for customer outreach

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