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Sophie Gane
Senior Creative Copywriter
Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.
Articles by Sophie
AlternativesAircall vs. RingCentral: How do they compare?
January 5, 2026 · 10 Minutes
Call CenterCall center dashboard software for real-time visibility and performance
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NewsA mark of excellence: Aircall earns multiple 2025 Capterra and Software Advice recognitions
December 23, 2025 · 2 Minutes
SupportOmnichannel vs multichannel customer service: Which is right for you?
December 11, 2025 · 6 Minutes
SalesAircall vs. Dialpad: 2026 comparison for call centers, sales, and global teams
December 3, 2025 · 9 Minutes
TechPhone system troubleshooting guide: Fix VoIP & IVR issues fast
November 19, 2025 · 9 Minutes
FeaturesCall coaching features that boost sales performance
November 18, 2025 · 9 Minutes
SupportPhone call scripting best practices for sales and support teams
October 22, 2025 · 11 Minutes
TechSMS vs Voice: Choosing the right channel for customer outreach
October 20, 2025 · 8 Minutes
Customer ExperienceStriking a balance between empathy and efficiency in customer service
October 16, 2025 · 8 Minutes
Customer ExperienceTips and scripts for handling difficult customers over the phone
October 14, 2025 · 12 Minutes
Call CenterWhat is a BYOD phone system? Benefits, setup and tools for SMBs
September 30, 2025 · 6 Minutes
Best PracticesSMS voice integration: Everything you need to know
September 29, 2025 · 10 Minutes
TechDesign your perfect IVR flow: Examples and best practices
September 26, 2025 · 8 Minutes
Best PracticesOur guide to business phone system API integrations
September 25, 2025 · 8 Minutes
TechSmarter support starts here: A practical guide to contact center AI solutions
September 24, 2025 · 10 Minutes
TechAI-powered conversation intelligence: The future of smarter sales and customer conversations
September 22, 2025 · 12 Minutes
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