Call centers handle complaints, help you identify pain points, and standardize the customer experience and you need the right call tracking metrics to understand performance. ...

Nicholas PriceMarch 3, 2021

7 Minutes

Customer Happiness

The quality of your customers’ experience depends largely on the quality of your call center agent hiring. For that reason, it’s essential to be clear about the purpose of your cal...

Nicholas PriceFebruary 5, 2021

8 Minutes

Call Center