This article was originally published November 4, 2016 and has since been updated  Happy customers are loyal, and they’re glad to tell others when they’ve had a good customer exper...

In the many dealings you have with companies every day, you’ve surely heard the phrase,  “This call may be recorded for quality and training purposes…” That’s because call recordin...

Nicholas PriceMarch 29, 2021

7 Minutes

Tech