Typeform and Aircall: Changing the Call Cadence
They say the greatest ideas happen when you’re in the shower, and in Typeform’s case… that wasn’t too far from the truth. After being asked by a Spanish toilet company to create an engaging online survey, the two co-founders realized that all the available forms on the internet were actually… pretty terrible.
“…Every form-building solution seemed to be exactly the same—just digital versions of lifeless paper forms.” – Typeform Blog
Instead of having forms that bore, overwhelm, or make demands of the user, they decided to create something that felt like a conversation.
Seven years, two offices, $52.3 million in funding, and almost 200 employees later, Typeform has grown into its vision. By focusing on designing with empathy, they created a product that resonates with people and revolutionized the future of online forms.
While Typeform’s software has the ability to create beautiful surveys and gather responses, it lacks a native feature to quickly connect with leads and customers.
By integrating Aircall with Typeform, users are empowered to take action with the information available at their fingertips.
“Businesses need a practical data-collection process, respondents need an empathy-driven design to provide good responses, and the entire experience needs to be inspired by real-life conversations.” – Typeform Blog
Connecting with respondents soon after they fill out a form increases response rate and customer engagement. Here’s how the integration works:
Sign in to your Typeform account and quickly connect it to your Aircall account
Next, choose the information fields that you want to be included in your call. It can be as little as a name and number, to as much as the whole survey! You pick how you want your conversations to be informed.
Getting in touch with a customer or a lead in a timely manner can be the difference between building a relationship and lost business. You can select which of your teammates will have access to the integration while setting it up.
Once linked and configured, you can double-check (and edit) your selections.
And that’s it! Your integration is saved and you’re all set to go! 🎉
With the Aircall + Typeform integration, conversations with your customers will always have a straightforward next step. No more manually digging up information on surveys and forms. No more forgetting to call back an important lead or customer. Everything you need is automatically synced to your to-do list.
Support agents are busy putting out small fires every day. Sales reps are constantly under pressure. So, it’s no surprise that small tasks like returning a customer call can easily fall off the radar.
“The Typeform-Aircall integration takes our standard form-which customers fill out when they’re leaving us- and brings it to life.” – Jeremy, Head of Growth at Spendesk
Spendesk, a fintech startup in Paris, wanted a way to increase efficiency and reliability, without bogging down their support team. And because they were using both Aircall and Typeform in their workflows, they were excited to be the first to test out the newly built integration.
How did it go?
Very well. In fact, Spendesk is now calling their customers back 37x faster than before!
A 24 hour response time for returning customer calls has been reduced to less than 15 minutes.
Fast responses do more than show that you respect your customers’ time. It builds loyalty and creates net promoters. That’s the power of the Typeform + Aircall integration
Ready to Connect your tools? Check out the full integration here!
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