2021 Aircall eCommerce Customer Service Report

From channel optimization to consistency and customer-centricity, find out how creating a holistic customer service experience will lead to success in 2021 and beyond.

How prioritizing your customers and their needs will help you meet your business goals

More than 50% of customers have stopped supporting a business as a result of a poor customer experience, so now more than ever, shifting your eCommerce model to focus on your customers is guaranteed to pay off.

In partnership with Dynata, we surveyed approximately 6,000 online shoppers from the end of 2020 to the beginning of 2021. Our goal was to understand their online shopping habits to gain a deeper understanding of how businesses can cultivate meaningful, ongoing relationships with their customers on a global scale.

Through this comprehensive report, you’ll be able to:

  • Understand the expectations of today's shoppers

  • Glean actionable insights for prioritizing customers

  • Optimize top communication channels for customer experience

  • Utilize key factors that impress customers

  • Build consistent and high-quality technology-enabled processes

  • Realize the full business impact of customer service

Download our latest report to see how your customer service strategies align with digital shoppers.

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