Careering in Customer Service

While buzzwords like customer experience dominate most discussions about the future of modern business, working in customer service can still seem like a path to nowhere.

As companies of all kinds double-down on the not-so-novel idea that they should put customers first, many fail to invest in one of the biggest drivers of the customer experience: the individuals on their support team.

This ebook aims to help. In it, you'll learn:

• How to hire for the future (not fill seats)
• How to drive genuine engagement within your support team
• What to look for when promoting within (and 5 roles your reps might thrive in!)